"TaxTools is, of course, indispensable for planning, so I'll probably not only be one of your low 4-digit number clients, but also one of your longest-renewing ones, too! Great Product." Thomas J. Schweickert, Walnut Creek, CA
Customer Survey
Customer Service Survey Questions for our Customers

If you have ever telephoned CFS, we would like to know how you would rate our customer service. The survey only takes a minute, or possibly more, if you want to send additional feedback in the free text section.


CustomerId (optional):
First Name (optional):
Last Name (optional):


1 When I call CFS, customer service representatives are…
very courteous
somewhat courteous
not very courteous
2 When I call CFS, customer service representatives are…
very helpful
somewhat helpful
not very helpful
3 When I call CFS, customer service representatives are…
very competent
somewhat competent
not very competent
4 When I call CFS, my issue is handled…
very effectively
somewhat effectively
not very effectively
5 If I could change one (1) thing that would improve CFS customer service, it would be…
reduce hold/call back time
change the CFS recorded message, greeting and options callers hear when they first call in (please tell us how in the Additional Comments section below)
increase CFS’s business hours
give more training to customer service representatives
improve the CFS website (please tell us how in the Additional Comments section below)
something other than what is listed (please tell us what it is in the Additional Comments section below)
nothing – I am satisfied with CFS customer service – don’t change it
6 Compared to other companies I deal with, I think CFS customer service is…
superior
usually better
about the same
usually worse
very poor
7 ADDITIONAL COMMENTS SECTION – Please feel free to share your comments and suggestions about CFS customer service.