1. Please Run or Open the Vista NTRsupport.exe file when prompted.

2. Technical support will provide you with a unique Session Code valid for this connection only. Enter this Session Code and click Accept to start Remote Control with technical support. You must contact CFS technical support by telephone prior to using this feature.

*** Note that Internet Explorer security settings may block automatic downloading of the Vista NTRsupport.exe file. If this occurs, you may need to click on the information bar that appears at the top of the browser's view window and select Download File....