Expand All Collapse All
Backup and Restore Questions
Whether you have the single user license or a network license, you may configure the program to automatically back up to a network (or local) drive:
- In the CFS program, click on Configuration on the Main Menu bar.
- Put a check in the box in the bottom left corner "Automatically Backup Data on Exit."
- Click on Save Settings and then Close.
- Click on Utilities on the Main Menu bar and then on Backup Data or Backup Selected Clients.
- In the Backup dialog box, navigate to the location where you want the backup to be placed, using the Create Folder button if necessary.
- Click Next, then Select All and Finish.
- When the backup completes, respond "Yes - use this as the destination for automatic backup."
Or:
- In the CFS program, click on Configuration on the Main Menu bar.
- Put a check in the box in the bottom left corner "Automatically Backup Data on Exit."
- Click on Save Settings and then Close.
- Above the Client list click on the Edit Client button.
- On the client dialog form click on save and then close.
- This will trigger the Automatic Backup.
- Close the program.
- The "Auto Backup Location" window will be displayed.
- On the first line type the path to the desired backup folder.
- If that folder exists it must be empty or contain nothing but a previous backup.
- Click OK.
- If the folder does not exist it will be created.
- Future backups will go to the same location.
Keywords:
automatic, backup,
The best means of backing up data from a CFS program is by using the backup utility within the program.
This utility backs up your primary data (the database folder), as well as auxiliary and control information, such as preparer database and custom labels. Whether you have a single user or a network license, you can backup your data to a mapped network drive. If data on your server is periodically backed up to tape, DVD or another backup device, your CFS data can be included.
You can also backup directly to a diskette, a flash drive, a zip drive, a second hard drive, or an external hard drive.
Note that you can only backup to either an empty folder or a folder containing nothing but a previous backup. If this is the first backup being made to a specific device, use the “Create Folder” button to create a new, empty folder. If the backup utility does not enable the NEXT button, then the designated folder contains at least one file which does not belong there.
To put your backup on a CD-R, you must first backup to a folder on your hard drive. Then use CD writing support to copy that backup folder to the CD.
Note that special actions are needed for restoring a database from a CD. First, you must copy the folder from the CD to someplace on the hard drive. Then, right click on that folder on the hard drive and left click on properties so that you can remove "Read Only" for that folder. Then you can do the Utilities - Restore from that folder on the hard drive.
Keywords:
backup, cd, cd-r, diskette, zip, USB, flash
The program can be configured to automatically back up your data any time you exit the program after making changes. The automatic backup may be made to
A folder on the computer hard drive,
A folder on another internal hard drive,
A diskette (floppy drive),
A folder on a flash drive,
A folder on a mapped network drive,
An external (usually USB or 1394) hard drive.
Note that the above list does not include CD. It is only possible to use a CD as the backup target if the CD is pre-formatted by and for use with the “DirectCD” software. This is not common. The format of that CD is “UDF” which cannot be read on other computers without installing the appropriate driver.
It is an excellent idea to periodically use your CD writing software to copy the backup folder onto a CD.
Monthly or quarterly is good.
To configure the program to automatically backup data on exit:
1. Open the Configuration dialog. Put a check in the box in the bottom left corner,
"Automatically Backup Data on Exit" and click Save Settings.
2. Go to Utilities - Backup Data and follow the steps of selecting the drive letter and
folder into which to place the backup. When the backup has been successfully created,
there will be a message asking whether you want to designate this as the normal
backup location. Reply yes.
Keywords:
backup, automatic, configure
You
may suspect that a backup of a database exists on some particular medium, but
you don’t know where.
For
example, the tech installing your new computer has made the data from the old
computer available somewhere on the new computer. Or you think you have backed up the data to a removable storage
device – hard drive or flash drive. Or
it is suspected that a backup exists on a network drive.
The
best way to find a backup database on a drive is to search for the database
file contained in a database folder.
For each program, the name of
the database file is a constant, whereas the names of the database or backup
folders are not.
To
determine the file name, open the CFS program and bring up Configuration
Options. Under Data Options, next to
the words Data Path, you will see a file name in blue – followed by the word
“present” That is the file name you
need to search for.
Before
searching, go to Windows Explorer (My Computer) - Tools menu - Folder options
selection - View tab and make sure the checkbox for “Hide extentions for known
file types” is cleared. On Windows 7,
do this under Control Panel - Folder Options.
Search
the appropriate drive for the file name determined above. If there are multiple files with the same
name, look at the file sizes and dates to determine the most recent full
backup, then note the name of the “containing folder” and its location. To restore from the file, you will need to
navigate to this folder using the Utilities - restore function within the CFS
program.
Keywords:
IF YOU USED THE
DEFAULTS:
If you have been letting the CFS programs install to the
default location then they are installed in the CFSLIB folder. And if you have let the data reside at the
default location, then the data also is under the CFSLIB folder. In that case the steps for migration from
old computer to new computer are to copy the CFSLIB folder to some medium on
the old computer, and then copy that folder onto the home drive (usually C:) on
the new computer. Then do a full
install of each desired program to gain access to the data.
A flash drive is an excellent tool to use for this
operation. Using My Computer, navigate
to C:\CFSLIB. Right click on CFSLIB and
left click on Properties. Look at the
size of the CFSLIB folder. Now you know
how big a flash drive or other medium you need.
The usual media for this task are flash drive, portable USB
hard drive, or network. It is also
possible to copy CSLIB to a CD or DVD.
Note, however, that a CD or DVD is read-only. The CFSLIB folder keeps that attribute when it is copied to the
receiving computer. If you use a CD or
DVD to copy the CFSLIB folder, after you copy the folder to the new computer
you must edit the CFSLIB folder properties to turn off the Read Only attribute
for the folder and all folders and files within it.
The first paragraph of this article indicates that you
should copy CFSLIB from old to new first, and then proceed with program
installations. If, however, you have
already installed some of the programs before reading this article, don’t
worry. It is also okay to install the
programs first and then copy CFSLIB. If
you do this, and the new computer is Windows 7, observe the new file overwrite cautions: the proper selection is
“Copy and replace”. Also use the
checkbox at the bottom of that dialog (For all occurrences).
INSTALLATION
FROM CD
If you have copied CFSLIB from the old computer to the new
computer before installing the programs, the automatic installation from CD
will only work on 2008 and earlier CDs.
For CDs 2009 and later, you will have to use the manual method of
installation.
Open the CD so
you see the folders.
Open the folder
for a specific program.
Open the Disk1
folder found therein.
Execute the
SETUP.EXE in the DISK1 folder.
IF YOU DID NOT
USE THE DEFAULTS:
If you have installed the
programs or redirected the data to someplace other than the default locations,
then you may have to copy the data one program at a time.
You can use the Backup and Restore functions in the program
to move your saved client data to a different computer.
- Install
your CFS programs on the new computer and update the programs to the
latest version.
- Backup
the data for the programs on the old computer, using whatever medium is
available to both computers.
- Restore
the data to the programs on the new computer.
When
determining which medium to use, ask yourself tie following questions:
Are the computers connected by network? Do both computers have a diskette
drive? Are both computers able to handle USB drives? Can the first
computer write a CD?
NETWORK
If the medium is network, then the procedure is to back up from the first
computer to a folder somewhere on the network where it is visible to the second
computer. Then at the second computer do the restore. Note that
MAPPED NETWORK DRIVE should be used instead of UNC code.
DISKETTE
If the medium is diskette, there may be a limit as to how much data can be
copied at a time, depending upon the program. For the Payroll System, it
is best to manually restrict the data to about 20 clients per diskette, rather
than giving the program the task of distributing the data across multiple
diskettes.
For
other programs,it may be possible to fit all of your clients on a single diskette.
When you select the A: drive to back up to,
it is best to then click the create folder button. Give the folder a
slightly descriptive name, and then click NEXT and proceed with the backup.
ZIP,
JAZ,or REMOVABLE HARD DRIVE
When you back up to a removeable drive, you must either create a new
folder to back up into, or use a folder already created which contains a
previous backup for the specific program. If there are any files in the
pre-existing folder which are not part of a previous backup for the program,
the NEXT button will not become available.
USB
DRIVE
When you back up to a USB drive, you must either create a new folder to back up
into, or use a folder already created which contains a previous backup for the
specific program. If there are any files in the pre-existing folder which
are not part of a previous backup for the program, the NEXT button will not
become available.
Also,
with a USB drive, be careful to use the "Safely Remove Hardware"
facility in the System Tray next to the clock.
BACKUP
to CD DRIVE
To back up to a CD, you must back up to a folder on the hard drive, then copy
that folder onto a CD using either the Windows facility or the software that
came with the drive. Backing up directly to a CD is not generally
possible.
If
you will be writing backup CDs frequently, or have multiple programs to back
up, it’s good idea to create a folder
named TOCD. When when you create each backup folder, put it in the TOCD folder to make it easy to
find. When you have finished backing up all of your programs to the TOCD
folder, you can easily write them all to a single CD at the same time
.
In
the CFS program’s Backup dialog box, navigate to the C:\TOCD folder, then
either use a previous backup folder for this program, or create a new folder
with a name which properly identifies the backup. After clicking NEXT, it
is best to use the SELECT ALL button. Then Finish to accomplish
construction of the backup.
If
you have other programs to back up, follow the same procedure to add their
backup folders to the TOCD folder.
When
all backups have been accomplished, and everything desired is in the TOCD
folder, you can proceed to write the CD.
The
method for writing the folders under TOCD varies considerably from computer to
computer, depending upon the CD writing software (Nero, Adaptec, Roxio, etc.)
and the operating system.
With
Windows XP, there may be direct assistance from the operating system.
Bring up Windows Explorer (My Computer). Navigate to the TOCD
folder. Right click on the folder to bring up the context menu, and then
look for "Send to". If there is a CD option under Send To, use
it to place the selected folder into the queue for things to be written to the
CD. Then put a blank CD into the writer drive, and expect Windows to
bring up the CD writer dialog asking whether you want to now write the selected
items to a CD. Follow the prompts.
If
the Windows XP facility is not available, or if you have another operating
system, try to initiate the CD writing software by closing the CD writer drive
with a blank CD in it. If this brings up the CD writing software, then
you use that to indicate what is to be written to the CD. Basically,
there will be two window panes. The second displays the anticipated
contents of the new CD. The first displays the drives on your
computer. Open up the appropriate drive in the first window pane, and
navigate to the folder to be written. Drag the folder from that pane to
the CD contents pane. This is a copy, not a move. So the data will
still be in its original location on the hard drive.
When
all appropriate folders have been dragged to the second pane, start the CD
write operation. There may be an icon which says "burn" or
"create." or there may be something in the File menu to create the
CD.
RESTORE
FROM CD DRIVE
As indicated above, writing directly to a CD is generally not supported.
Also, restoring directly from a CD may or may not work, but is generally not
advised. This is because all files and folders on the CD have the
"Read-only" attribute set, and this cannot be changed while the files
are on the CD.
On
the hard drive (probably the C: drive) create a folder such as C:\FROMCD.
Then, using Windows Explorer copy the entire contents of the CD to this folder
on the hard drive.
To
remove the Read-only attribute from the files under the C:\FROMCD folder.
1. Right click on folder FROMCD
2. Left click on Properties
3. In the bottom left corner, click on Read-only check box until it is empty.
4. Apply - to all files and sub-folders.
5. Close properties.
Open
the program (or each program) and do the restore, navigating to the appropriate
“restore from” folder within the C:\FROMCD folder.
Keywords:
new computer, migrate, copy
First, backup the data for the specific client into a folder on the hard drive.
Next, compress the contents of that backup folder into single (zip) file. You can then attach the resulting file to an e-mail.
The recipient can unzip the file to create a backup folder, then restore the client data into his database.
For example:
Create a folder on the C: drive – C:\ForPartner
Use the backup utility in the program to create the backup – making a new folder, so that the backup goes to C:\ForPartner\SmithAccount.
Bring up “My computer” and navigate to that folder.
Right click on folder SmithAccount
Run the mouse down to Send To
Left click on Send To – Compressed.
That will create a file C:\ForPartner\SmithAccount.ZIP
You can then attach that ZIP file to an e-mail.
The recipient can double-click on that ZIP file and extract to create a folder which can be used by the restore utility in the same program at the other location.
Note: both users should be u sing the most current version of the CFS program.
Keywords:
backup, zip
Automatic backup is controlled by two parameters.
First is the check box in the bottom left corner of the Configuration screen.
In a network environment, that check box is part of each user’s settings – it could be set for some users and not set for others. So make sure it is set for each user if that is appropriate.
Second is the folder into which the backup is to be written. Again, the folder is part of a network user’s configuration, so if appropriate, verify that all user configurations are pointing at the same folder.
The folder must contain nothing other than a previous backup. It is initially prepared by doing a manual backup to the desired location. At the conclusion of the manual backup the program asks whether this location should be used for automatic backups.
If the “Backup on Exit” facility stops, with a message indicating that the selected folder cannot be used for a backup, examine the path to see whether that is the right path. If the path is correct, then there is a file in that folder which should not be there. Compare the path to the database with the path to the backup. If they are the same, then your problem is a configuration problem. That must be corrected first.
If the backup folder is the intended location for the backup, then use Windows Explorer (My Computer) to navigate to that folder. Rename the folder. (Maybe add a .X to the end.) Then bring up the program and cause an automatic backup. (Select a client, click Edit Client button, then click Save button and Close button. Close the program.) If the program asks whether it should create a folder, select Yes.
Keywords:
automatic, backup, close, exit
Detailed Instructions and Procedures
Data backup is insurance against loss. There is short term loss where the goal is to recover immediately from a computer crash, perhaps caused by a power failure. There is also long term loss, where there is need to recover data accidentally deleted some time ago, the loss of which has just been discovered. And there is sometimes a need to reproduce hard copy of forms from some previous year.
Short term backup is the first type to consider. This is what is needed if a database file or folder is damaged. A major consideration for backup is the environment. How many computers are included? Is there a network? What other backup procedures are in use?
CFS programs can be configured to back up the data on program exit (if there has been a data change).
CFS programs are able to write the backup to various media.
The single user version and the network version of the program can write a backup to:
* Any hard drive on the local computer.
* Any mapped network drive.
* Removable storage such as an external hard drive, a ZIP or JAZ drive, or a USB drive.
A backup folder may be copied to a CD-R or DVD-R Back up to a folder on the hard drive.
Then use the appropriate writer program to copy that backup folder to the CD-R or DVD-R.
AUTOMATIC BACKUP SOFTWARE
New on the market are programs and products which can back up files on your system in real time.
These programs run in the background and sense when you have changed a file. The file is then copied to the backup medium which might be an internal or external hard drive or leased space on the internet.
The real time backup program may claim to sleep while you are working and accomplish the backup when you are idle. Our experience has been that these programs may cause a performance drain on your system, and may even cause some programs to fail. The CFS Payroll system cannot tolerate the interference from some of these programs. If you implement such a system (Carbonite, for example) you might need to configure it so that the Payroll System database folder is excluded from the real time backup. Create a folder away from CFSLIB which is included in the realtime backup and then configure the Payroll System to store its automatic backup in that folder. Or turn off the real time backup facility while entering payroll data.
SETTING UP AUTOMATIC BACKUP
The CFS Toolbox programs can be configured to back up the database on program exit if any changes have been made.
* Click on the Utilities menu. Select Backup Data or Backup Selected Clients.
* In the Backup dialog box, under "Backup drive and directory," select the appropriate drive letter.
* The other box is the Directory box. Use that box, and the create folder button if needed, to develop a path to where you want to save the backup data.
* When the path is set, click the "NEXT" button.
* In the next dialog box, click the "Select All" button, then the Finish button.
* Proceed with the backup.
* When the backup is complete, the program offers to make this the backup directory for AUTOMATIC BACKUPS. Click the "Yes" button.
* When the backup is complete, click on the Configuration menu.
* In the Configuration dialog, make sure the “Automatically Backup…” checkbox in the bottom left corner is checked. Save settings and close.
BACK UP TO OPTICAL MEDIA (CD-R OR DVD-R)
Note: there are special cases when it is possible to back up directly to a specially prepared CD-RW device. However, in general, the best way to copy data from the computer to CD or DVD is to use the CD writing software which came either with the operating system or with the CD Writer device.
To back up to a CD, first do a manual backup (Utilities - Backup) to a folder to which you have given a descriptive name, such as "CFS PR2012 backup 20120915". Then use the facilities of the operating system or the CD writer software to copy that folder to a CD. See the "Detailed Instructions and Procedures" topic "BACK UP to and RESTORE from CD or DVD".
Most likely, you have other software with requirements of data backup. It would make sense to create one folder, perhaps called BACKTOCD, and then back up the CFS data and other data into appropriate folders in that folder. That folder can then be used to "copy" or "send to" the CD image.
It’s a good idea to schedule a backup once per week and keep all backup CDs. CDs are not guaranteed to last forever and they can be subject to accidental physical damage. If you find that a backup CD is bad, you can retore from the previous CD.
CONFIGURATION: SINGLE COMPUTER, NO NETWORK
For a single computer configuration, for short term insurance, the preferred backup is to a device other than where the CFS data resides. For example, set the automatic backup to back the data up to a different hard drive in the computer, or to any removable medium. If the only available medium is the C: drive, then the backup folder under the program folder is as good a place as any - at least we can find it if necessary.
For long term insurance, the best medium is probably CD-R. Do a backup to a new folder with an appropriately descriptive name, and then take the steps to copy that folder to a CD.
The second best long term insurance is to back up to any of the removable storage media, using a different (descriptive) folder name each time a backup is made. Do not over-write a previous folder.
Next month you may want to go back and look at data as it existed in the middle of last year.
CONFIGURATION: MULTIPLE COMPUTERS, NETWORK AVAILABLE, SINGLE USER LICENSE
For this configuration, the preferred short term insurance is to back up the data across the network to a different computer. If the CFS program is installed on multiple computers, each should have automatic backup set to store the backup on a folder different from the other workstations. The folder name for each backup should include the name of the computer being backed up.
If there are only two computers, and the CFS program is installed on each, the best short term backup method is to set each of the computers to automatically back up to a backup folder on the other computer. Thus, if either computer should suffer a total meltdown, the other computer will have all the data.
For long term insurance, the best medium is probably CD-R. Create a folder called BACKTOCD at a location accessible to every computer. From each machine, do a backup to a folder under BACKTOCD, with a name indicating the machine being backed up. Then take the steps to write the BACKTOCD folder to a CD.
The second best long term insurance is to back up to any of the removable storage media, using a different (descriptive) folder name each time a backup is made. Do not over-write a previous folder.
Next month you may want to go back and look at data as it existed in the middle of last year.
CONFIGURATION: NETWORK LICENSE
For a network license configuration, it is assumed that there is one database being used from multiple workstations. That database may be on one of the workstations, or it might be on a stand-alone server.
If there is one database, then one backup folder may be used by all users. Note that each user in the "user list" corresponds to a configuration file, and that the configuration file contains things like path to the database, path to the automatic backup folder, checkmark for automatically back up on exit, check for updates on program start, and the rest of the items in the Configuration dialog box. Each user configuration must point to the backup folder.
The preferred short term insurance backup strategy is to use automatic backup to a folder which is on a computer or server different from the machine supporting the database. For example, if the database is on server AAA, the best place for the backup is on server BBB. If the database is on a computer called BOSS, then the backup should be on a computer called WORKER.
Long term insurance strategies vary depending on the environment - especially the general backup policy. If there are some hard drives in the installation which are being backed up to tape, DVD, removable hard drive, or other media then either the live database or the backup folder should be on that hard drive. Note, however, that if the backup is to removable storage which is recycled, you should also make a copy on permanent media, such as a CD. Otherwise, if the removable storage is overwritten, data for that time period will be lost.
Keywords:
backup, server, restore,medium, configuration, network, ZIP, JAZ, USB, CD-R
BACK UP to CD or DVD
DRIVE
Backing up directly to CD is not supported. The data must be
backed up to a folder on the hard drive, then copied onto the CD.
If you have several programs to back up, you might create a
folder named TOCD. Back up from each program to an appropriately named folder
within the TOCD folder. Then copy the
TOCD folder to a CD.
In the CFS program's Backup dialog, navigate to the C:\TOCD
folder and either use the appropriate pre-existing folder or create a new
folder with a name which identifies the backup. Click NEXT, then SELECT ALL,
then FINISH to complete the backup.
Follow the same procedure with other programs to add their
backup folders to the TOCD folder. When all program backups have been completed,
you are ready to copy the TOCD folder to a CD.
The method for writing the data to CD will vary depending
upon the CD writing software (Nero, Adaptec, Roxio, etc.) and the operating
system (XP, Vista, Win7, etc.).
You may be able to write to the CD using only the operating
system. Open Windows Explorer (My Computer). Navigate to the TOCD folder. Right
click on the folder to open the context menu, and then look for the "Send
to" option. If there is a CD option under Send To, use it to place the
selected folder into the queue for things to be written to the CD. Then put a blank CD into the writer
drive. A dialog will appear asking
whether you now want to write the selected items to a CD. Follow the prompts.
If the Send to CD option is not available try to initiate
the CD writing software by putting a blank CD in the drive. If this brings up
the CD writing software, use it to indicate what is to be written to the CD.
Usually, there will be two window panes. The first displays the drives on your
computer; the second will contain the contents of the new CD. Open the
appropriate drive in the first window pane, and navigate to the folder to be
written to CD. Drag the folder from that pane to the CD contents pane. This is
a copy, not a move; the data will remain in its original location on the hard
drive.
When the data you wish to copy has been dragged to the
second pane, start the CD write operation. There may be an icon which says
"burn" or "create," or an option in the File menu to create
the CD.
RESTORE from CD or
DVD DRIVE
Restoring directly from a CD may or may not work, but is
generally not advised. The reason is that all files and folders on the CD have
the "Read-Only" attribute set, and this attribute cannot be changed
while the files are on the CD.
On the hard drive (probably the C: drive) create a folder
such as C:\FROMCD. Then, using Windows Explorer, copy the entire contents of
the CD to this folder.
The next step is to remove the Read-Only attribute from the
files in the C:\FROMCD folder.
In Windows XP and
later:
- Right
click on folder FROMCD.
- Left
click on Properties.
- At the
bottom, clear the "Read-only" checkbox.
- Click
Apply.
- Select
"Apply changes to this folder, subfolders and files."
- Click
"OK."
- Close
Properties.
The next step is to open each program and restore the data
from the appropriate folder in the C:\FROMCD folder.
Keywords:
backup, restore, cd, DVD
Moving CFS support from server to server - Network version
If the CFS defaults have been used for program installations and data storage, then the move to a new server is not complicated.
The normal installation is:
* Create a folder on the server and share it.
* At a workstation, map a drive letter to that share point.
* Install on that mapped drive letter - with a resulting program folder of the form X:\CFSLIB\PR2010
At the other workstations, map a drive letter to that same share point and use it to get to the x:\CFSLIB\PR2010\WSSETUP folder and execute the SETUP.EXE therein.
If that scenario was used for installation to the old server, then implementation of a replacement server is done as follows:
* Create a folder on the new server and share it.
* Copy the CFSLIB folder from the old server to that shared folder.
* On the workstations, if the same drive letter can be remapped to the appropriate share point on the new server, then the change in mapping is all that should be needed for the workstations.
If the share point on the new server must be represented by a different drive letter, then after CFSLIB is copied to the new server do a WSSETUP\SETUP.EXE for each program from each workstation. That will insure correct shortcuts. Also, expect a message on program start indicating "Invalid Data Pointer". Response to that message is "OK". Then in the program, if you see the clients listed, open Configuration and click on Save Settings and Close to update the data pointer.
Moving CFS support from computer to computer - single user configuration
If the CFS defaults have been taken for program installations and data storage, then the move to a new computer is not difficult.
Step 1 is to copy the C:\CFSLIB folder to a flash drive.
Step 2 is to copy that CFSLIB onto the C: drive of the new computer. Be careful. Right click on CFSLIB on the flash drive and left click on COPY. Then right click on the C: drive of the new computer and left click on PASTE.
Step 3 is to install each of the programs you will want to use. For programs of 2009 and later, you should be able to install the program by opening the included WSSETUP folder and executing the SETUP.EXE. (If you have a CD for 2009 or later, DO NOT try to use it.**) For programs earlier than 2009 you can download the installer from taxtools.com - Downloads - Past Releases. If you need license codes for the older programs, print the file C:\CFSLIB\CFSREG.INI with Notepad.
As you install the programs and start them up, expect to see your data.
Special note for Windows 7 receiving computer: during the paste process Windows 7 gives you extra options, like copy and keep the old. COPY AND REPLACE is the proper option.
** If CFSLIB has been copied then automatic installation from the CD will not work. If there is reason to use the CD in this situation, then manual mode must be used. On the CD go to the program folder and under the DISK1 folder execute the SETUP.EXE.
Keywords:
The normal procedure for copying the data from one computer to another for a single program is to back up the data on the sending computer to some medium, make that medium available to the receiving computer, and do a restore on the receiving computer. Note that there is another FAQ article regarding moving from old computer to new computer which involves multiple programs (or multiple years).
The first question, then, is what medium can be used for this backup and restore operation. Are the computers connected by network? Do both computers have a diskette drive? Are both computers able to handle USB drives? Can the sending computer write a CD?
MEDIUM IS NETWORK
If the medium is network, then the procedure is to back up from the sending computer to a folder somewhere which is visible to the receiving computer. Then at the receiving computer do the restore. Note that MAPPED NETWORK DRIVE is to be used instead of UNC path.
MEDIUM IS DISKETTE
If the medium is diskette, there may be a limit as to how much data can be copied at a time, depending upon the program. For the Payroll System, it is best to restrict the data to about 20 clients per diskette, rather than giving the program the task of distributing the data across multiple diskettes.
For other programs, it may be possible to fit all or your clients on a single diskette.
When you select the A: drive to back up to, it is best to then click the create folder button. Give the folder a slightly descriptive name, and then click NEXT and proceed with the backup.
MEDIUM IS ZIP or JAZ or Removable HARD DRIVE
When you back up to a removeable drive, you must either create a new folder to back up into, or use a folder already created which contains a previous backup for this particular program for the particular year. If there are any files in the pre-existing folder which are not part of a previous backup, the NEXT button will not become available.
MEDIUM IS USB FLASH DRIVE
When you back up to a USB flash drive, you must either create a new folder to back up into, or use a folder already created which contains a previous backup for this particular program for the particular year. If there are any files in the pre-existing folder which are not part of a previous backup, the NEXT button will not become available.
Also, with a USB drive, be careful to use the "Safely Remove Hardware" facility in the System Tray next to the clock.
BACK UP to CD DRIVE
The general directions for backing up to a CD are to back up to a folder on the hard drive, and then copy that folder onto a CD. Backing up directly to a CD is not generally possible.
If you will be writing backup CDs frequently or have multiple programs to back up, it’s a good idea to create a folder named TOCD. When you create each backup folder, put it in the TOCD folder to make it easy to find. When you have finished backing up all or your programs to the TOCD folder, you can easily write them all to a single CD at the same time.
In the CFS program’s Backup dialog box, navigate to the C:\TOCD folder, then either use the appropriate folder for this program, or create a new folder with a name which properly identifies the backup. After clicking NEXT, use the SELECT ALL button. Then Finish to accomplish construction of the backup.
If you have other programs to back up, follow the same procedure to add their backup folders to the TOCD folder.
When all backups have been accomplished and everything desired is in the TOCD folder, you can proceed to write the CD.
The method for writing the folders under TOCD varies considerably from computer to computer, depending upon the CD writing software (Nero, Adaptec, Roxio, etc.) and the operating system (XP, Vista, Win7, etc.).
With Windows XP and later, there may be direct assistance from the operating system. Bring up Windows Explorer (My Computer). Navigate to the TOCD folder. Right click on the folder to bring up the context menu, and then look for "Send to". If there is a CD option under Send To, use it to place the selected folder into the queue for things to be written to the CD. Then put a blank CD into the writer drive, and expect Windows to bring up the CD writer dialog asking whether you want to now write the selected items to a CD. Follow the prompts.
If that facility under the operating system is not available, try to initiate the CD writing software by closing the CD writer drive with a blank CD in it. If this brings up the CD writing software, then you use that to indicate what is to be written to the CD. There should be two window panes. The second displays the anticipated contents of the new CD. The first displays the drives on your computer. Open up the appropriate drive in the first window pane, and navigate to the folder to be written. Drag the folder from that pane to the CD contents pane. This is a copy, not a move; the data will still be in its original location on the hard drive.
When all appropriate folders have been dragged to the second pane, start the CD write operation. There may be an icon which says "burn" or "create," or there may be something in the File menu to create the CD.
RESTORE FROM CD DRIVE
As indicated above, writing directly to a CD is generally not supported. Also, restoring directly from a CD may or may not work, but is generally not advised. The reason is because all files and folders on the CD have the "ReadOnly" attribute set, and this cannot be changed while the files are on the CD.
On the hard drive (probably the C: drive) create a folder such as C:\FROMCD. Then, using Windows Explorer copy the entire contents of the CD to this folder on the hard drive.
To remove the ReadOnly attribute from the files under the C:\FROMCD folder, the method depends upon the operating system.
* Windows XP or later
1. Right click on folder FROMCD
2. Left click on Properties
3. In the bottom left corner, click on ReadOnly check box until it is empty.
4. Apply - to all files and sub-folders.
5. Close properties.
* Windows 98 or WinME (for programs earlier than 2009)
1. Right click on folder FROMCD
2. Left click on Search or Find to bring up the Find dialog.
3. All or Part of file name - put in *.* to select all files.
4. Click on any file in the found window. Then on the keyboard, Control-A to select all files.
5. Right click (carefully) on any file in the selected group.
6. Left click on Properties.
7. In the bottom left corner, click on ReadOnly check box until it is empty.
8. Click Apply or OK.
Open the program (or each program) and do the restore, navigating to the appropriate "restore from" folder within the C:\FROMCD folder.
Keywords:
another, copy, backup, restore, medium, diskette, zip, jaz, USB, XP
In order to make data on one computer available to another computer on the network, there are two things to be done.
First, on the computer where data is stored, you need to establish a folder which is to be visible, with all its contents, from other computers. This is called a "share point." This might be a new folder, or it might be a folder which is already defined.
Second, on the computer from which you wish to use that data, you need to give that point a reference name. You "map" a drive letter on this computer to refer to the share point on the "server" computer.
Establish a share point:
Establishing the share point requires some thought about the computer environment. It is not difficult, but it takes some knowledge. So first, see whether you can answer the following questions. If you can, then you can create and prepare a share point.
What is the geometry of the network? Is it server and workstations, or is it peer-to-peer?
Which operating system is running the "server" (computer where the data resides)?
Is the project a new installation of the software, or is it a change from unshared data to shared data? (Did you just buy the network upgrade?)
Will the program and data both be placed on the shared location? Or will the program be installed on the workstation and only the data be at the shared location?
Is there already a share point defined which does or could include the CFS data?
If you are comfortable with your answers to the above questions, check the following scenarios and select the one which fits your situation, then follow those instructions. Note that this technical description only describes making a share point and mapping a drive letter to it. Other instructions in the FAQ explain how to use the mapped drive letter for installation of the software and configuration of the data path.
Scenario 1:
There is a stand-alone server with one or more share points already defined--for example, a shared folder with the name "DATA" or "Apps". In that folder, you may find the folders for other applications. There is probably no reason why that folder should not also be used for CFS programs, and there is probably already a drive letter on the workstation(s) mapped to the share point on the server. That drive letter can be used during the installing or configuring of the CFS program.
If, however, there is a shared folder with a specific product name such as LACERTE or DRAKE, you should not use it for CFS programs or data. In that case, see "Scenario 2."
Scenario 2:
There is a stand-alone server with one or more share points already defined, but none of them is usable for CFS programs or data. In this scenario, we will create a folder, establish the share point, and apply the appropriate permission settings.
1. The server may have multiple disk drives and/or partitions. Determine which one should be used to store this information. For this example, we will use the D: drive.
On the D: drive, we will create a folder to be shared. The folder can have any name, and may be within another folder (e.g. D:\BUSINESS\APPS). For this example, we will create the folder D:\APPS.
2. Once the folder has been created, the next step is to establish the share point. Right-click on the APPS folder, then left-click on "Properties".
There are tabs along the top of the Properties dialog. On the pages below the tabs are controls for setting up security and sharing. Different versions of Windows use different controls, so some of the directions in the following paragraphs may not apply to your situation.
If there is a "Security" tab, click on it to switch to the "Security" page. There should be two boxes on the page: the first titled "Group or user name," the second titled "Permissions for ...." As you select a person or group in the top box, the bottom box shows the permission settings for that entity. In the top box, select the user or group which includes the Windows Logons for anyone who will use this program.
If there is no appropriate entry, you can add the name "everyone" (without the quotes).
Select the entry in the top box, then put a check in the bottom box for "Change" or "Modify" or "Full Control." Use the "Apply" button to apply the changes.
If there is no Security tab, there may be a check box labeled "Allow others to write to my files." If so, put a check in that box.
Now that the folder is created and security adjusted, the share properties can be set. Use the "Sharing" tab to select the "Sharing" page.
The first controls on the Sharing page are the radio buttons for "Do not share this folder" and "Share this folder." The button for "Share this folder" must be selected.
The next control is the "Share name" box. It will probably be automatically filled in with the name of the folder. This is the name which will be visible from other computers. You may change this name, but keep it short.
With the name still appearing in the "Share Name" box, click "Permissions." On the "Permissions" page, make sure that the top box includes the people who will be using this program, and that when they are selected, the check in the bottom box is set for "Modify" or "Change" or "Full Control."
Exit from "Properties" with the "OK" button.
We now have a share point on this computer. However, we must be sure we know the name of this computer. Find the icon for "My Computer". Right-click on the icon and left-click on "Properties." Use the "Computer Name" tab to go to that page. Find the computer name and write it down. For this example, we will use the computer name "MyServer."
Scenario 3:
The geometry is peer-to-peer network, and the program is to be installed on one of the workstations and available to one or more other workstations.
If the program to be shared--or another CFS program--has been installed on the primary computer using defaults, there is already a folder named CFSLIB at the root of the C: drive. This can be used as the share point.
Right-click on CFSLIB and left-click on "Properties."
There are tabs along the top of the Properties dialog. On the pages below the tabs are controls for setting up security and sharing. Different versions of Windows use different controls, so some of the directions in the following paragraphs may not apply to your situation.
If there is a "Security" tab, click on it to switch to the "Security" page. There should be two boxes on the page: the first titled "Group or user name," the second titled "Permissions for ...." As you select a person or group in the top box, the bottom box shows the permission settings for that entity. In the top box, select the user or group which includes the Windows Logons for anyone who will use this program.
If there is no appropriate entry, you can add the name "everyone" (without the quotes).
Select the entry in the top box, then put a check in the bottom box for "Change" or "Modify" or "Full Control." Use the "Apply" button to apply the changes.
If there is no Security tab, there may be a check box labeled "Allow others to write to my files." If so, put a check in that box.
Now that the folder is created and security adjusted, the share properties can be set. Use the "Sharing" tab to select the "Sharing" page.
The first controls on the Sharing page are the radio buttons for "Do not share this folder" and "Share this folder." The button for "Share this folder" must be selected.
The next control is the "Share name" box. It will probably be automatically filled in with the name of the folder. This is the name which will be visible from other computers. You may change this name, but keep it short.
With the name still appearing in the "Share Name" box, click "Permissions." On the "Permissions" page, make sure that the top box includes the people who will be using this program, and that when they are selected, the check in the bottom box is set for "Change" or "Full Control."
Exit from "Properties" with the "OK" button.
We now have a share point on this computer. However, we must be sure we know the name of this computer. Find the icon for "My Computer". Right-click on the icon and left-click on "Properties." Use the "Computer Name" tab to go to that page. Find the computer name and write it down. For this example, we will use the computer name "MyServer."
MAP the drive at each workstation:
The next step is to go to each workstation and map a drive to this share point.
At the workstation:
Open Windows Explorer (double-click on My Computer).
Click on "Tools" to open the drop-down menu.
Select "Map Network Drive".
There are two values to set with this dialog.
First, use the dropdown arrow to select a drive letter to be mapped: it could be P: for Payroll, T: for TaxTools, or S: for Server. Avoid low letters such as D:, E:, or F: -- it is best to reserve those letters for additional hardware such as CD, DVD, or hard drives.
Second, "Browse" to the computer name you wrote down earlier, then to the share point you created on that computer. On the "Folder" line, click on the "Browse" button to start the search.
There should be a line indicating "Microsoft Windows Network."
If there is a to the left of that line, click the plus to reveal the workgroups, domains, or computers.
If you see the computer name you are looking for, click on the sign to show the share points. If you still see only workgroups and/or domains, click on the appropriate signs until the computer name is found.
When the share point is found, click on it to select it, then click "Apply" or "OK." If there is a check box for "Reconnect at logon" be sure there is a check there. Click "Finish."
On other workstations you may follow the same procedure. It is best to map the same drive letter on each workstation to the same place, but that is not a requirement. If you DO use different drive letters for different workstations, you should be sure that the user name is tied to the computer. The configuration associated with a user name includes the path to the data. If John's computer accesses the database on the J: drive, that information will be in John's profile. If Mike's computer accesses the database on the M: drive, that information will be in Mike's profile. If John logs in on Mike's computer using his own profile, the program will attempt to access the data on the J: drive, which is incorrect for Mike's computer.
Keywords:
map, share, share point, network, install, permission, security
Manual installation of the single user version from a download is described here because sometimes there is a failure, and to find a problem you have to know what should be happening.
Step 0:
Preparation for the installation means doing as the instructions say - close all other programs which can be closed, and disable any anti-virus software you have installed.
Also:
If the operating system is Windows XP or Windows 2000, be sure you are logged on with administrator permissions. Right click on the Start button to bring up the context menu. If this context menu includes Open All Users and Explore All Users, then you should be able to install software. Windows 98 and Windows ME do not have a requirement of this kind. Permission to install software on those operating systems is granted to any user.
Step 1:
Download the installer for the program from TaxTools.Com.
Go to the web site www.taxtools.com.
There is a bar across the window with "Home" on the left and "Show Listings" on the right. Hover the mouse over "Downloads" and then select (click on) "Download Software"
On the Download Software page, find the program of interest. Be careful, for some programs both last year and this year are available. So in that case, pick the right year. Click on the download button to proceed toward the download.
You will get a choice of Run or Save. Normally, you should pick SAVE because these files are large, and if you encounter any kind of error in the installation, you don't want to have to repeat the download just to restart the installation.
Selecting SAVE should bring up the "Save As" dialog window with a "Save In" box at the top. It is preferred to navigate to or create a Download folder into which to download the installer. Click the "Save" button to start the download operation.
In the Download control box look for a checkbox indicating that the box should be closed on completion. Clear that checkbox. We do not want automatic close.
On completion of the download, click the button with the legend "Open" to begin the Setup operation.
Step 2:
Next is the dialog WinZip Self-Extractor window. Click the "Setup" button.
Step 3:
The window now indicates the name of the program being installed. And the sub-window within is the Welcome window. Click the Next button to continue with the installation of this particular program.
Step 3A:
If this Welcome window does not appear, give it a little extra time. If it has not appeared in two or three minutes, there may be a timing problem.
* Hold down the Alt key on the keyboard.
* While holding the Alt key, tap the tab key once. This should bring up a box in the middle of the screen containing icons for whatever programs are running. If the selected icon is the Welcome screen, then release the Alt key to select that window. By holding the Alt key and clicking on the tab key you can cycle thru the running programs.
If after three minutes the Welcome screen still has not come up, then reboot the computer and start over. Remember, step 0 says turn off anti-virus software (disable autoprotect).
Step 4:
The main window identifies the program being installed, and the sub-window is entitled "Software License Agreement." When appropriate, click the Yes button to continue with the installation.
Step 5:
Read the contents of the "Information" window - if you need to. Then click Next to continue with the installation.
Step 6:
The main window identifies the program being installed. The sub-window is the "Edit Firm Information" window. Most likely, the information is still correct from earlier entry. If not, fill in the required information, which is anything above and including zip code. Click the Next button to continue with the installation.
Step 7:
The "Choose Destination Location" window shows where the program files will be written. If it is absolutely necessary to install to a different location for some reason, then click on the Browse button to bring up the dialog box to select a different destination.
The "Choose Folder" sub-window shows the path which will be used for the installation. Modify this path as needed to fit your requirements. Be absolutely positive, however, that no other program is installed in the folder you choose for this program. If, for example, you manage to install two or more programs into the folder C:\CFSLIB then you have created a major headache.
Click Next to continue with the installation.
Step 8:
The "Select Program Folder" sub-window allows you to select which folder in the Start Menu (All Programs) should contain the starter for this program. The top box is called Program Folders and indicates where this program will be listed. The second box is called Existing Folders. If you see that the top line is highlighted, like maybe "accessories," don't worry about it. The Program Folders box is the important one.
In general, there is usually nothing to do here except click Next to continue with the installation.
Step 9:
Observe the file copy process. At the conclusion of the file copies, the installer will display the "Setup Complete" sub-window which indicates that "Setup has finished installing ....". There may be a check box for "Yes, I want to launch..." or a check box for "Reboot the system". If the latter, you do not need to reboot the system now, but you do need to reboot the system before executing the program you have just installed.
Check or uncheck as desired, and then click the "Finish" button.
Keywords:
manual, install, single, download, administrator
The latest update for each program is maintained on the TaxTools.com web site. In addition, for each program there is an Update History file. In your program, first open the Help menu, and select the About option. Make a note of the program version you are currently running.
Next is to go to the TaxTools.com web site. From within the program, you can open the Internet Options menu, and select the Go To CFS On The Web option. This will bring up your default web browser at the TaxTools.com site. Or, you may bring up your browser and use the address line to go to the taxtools.com web site.
On the site, you will see a band that goes from left to right across the display. If you hover the mouse over Downloads, the drop-down includes a link to Software Updates.
Select the Software Updates link. The next screen contains a list of programs.
Select the program of interest. The next screen contains updates available. The first update is probably the update to the current program. Check the version against the version of the program you are considering updating. You may click on Update History to determine recent changes. When ready, click on the Download Now button.
The next window should be the question of Run or Save. The best option is to Save. If you have a high speed internet connection and never have trouble doing updates, then you might select Run at this time. But the preferred option is Save.
After selecting Save, the next window is the Save As window. And at the top is the box named "Save In." There is a Drop Down arrow at the right end of the Save In box. Use that arrow, if necessary, to select the folder into which the updater file should be stored. It should be stored in someplace like C:\DOWNLOADS. Do Not store the updater in the main program folder. If, for example, you were to put it in the PR2011 folder, you would probably create a difficult situation.
Do not change the file name. The file name indicates what the program is and does:
First two characters indicate the program - like PR for payroll or TT for TaxTools.
Two digits indicate the year, like 11 means 2011.
Next three digits identify which version of the year.
If that is followed by the letter "u" then this is an updater. If there is no "u" then this is a full install
When you have used the dropdown to put an appropriate value in the Save In box, then click the Save button to start the download.
Above is the procedure for downloading the updater file either to execute it on this computer, or to transfer it to some medium to take to another computer.
If the intention is to take the updater to another computer, you can now copy it to the appropriate medium and carry it there.
If the intention is to install the update on this computer, then on completion of the download you have the option to Open or Run the installer, do so. If the box closes without giving you the option, then bring up "My Computer" and navigate to the folder to which you directed the download. Find the file in that folder, and double-click on it up execute the update.
Keywords:
download, update, version
Sometimes it is necessary to separate getting the updater file from executing it.
The updater file may have been downloaded on some other computer and copied to a medium and carried to the computer with the CFS program installed. Or it may have been downloaded on that computer in a failed attempt at automatic update.
Before initiating the update operation, find and record some reference information. Find the program icon on the desktop. Right click on the icon and left click on Properties. Find the target line, which should look something like C:\CFSLIB\xx20nn\xx20nn.exe. Make a note of that target line so that later you can make sure the update is being applied in the right place.
Using Windows Explorer (as in My Computer) navigate to the updater program: the filename is probably xx20nnu.exe or prupdate.exe or ttupdt01.exe.
Double-click on that file to execute it.
In the dialog box click the button labeled "Setup". The button will turn to gray so you can't click it again, and the setup procedure will proceed. There should be a window with a rapidly extending process bar. Within seconds, the full screen should be taken up by a blue screen with the Welcome dialog box in the center.
If the Welcome screen does not come up within a full minute, then it is time to go looking for it.
While holding down the ALT key, use the Tab key to cycle through the running programs, looking for "Welcome". If you encounter the Welcome screen, then release the Alt key to bring it to the top. You can then use the "Next" button to continue with the installation.
If the Welcome screen does not come up with three minutes, then there is something in the computer configuration which is making SETUP impossible. The solution to that problem is to go to the instructions for "Safe Mode Boot Installation."
On the Welcome dialog box, click the "Next" button.
Read the Software License Agreement, and click the "Yes" button.
Read the Information dialog box to learn what the updater is going to do.
The next dialog box is for choosing the destination location. Normally, the Destination Folder field contains the correct path to the program. Verify this path against what you noted earlier from the program icon target line. If it is not correct, then use the Browse button to correct the path.
When the path is correct, click the "Next" button to accomplish the update.
You must get a dialog box titled Setup Complete with a "Finish" button on it. Click the Finish button to allow the setup procedure to erase temporary files and close. This normally takes more than 10 seconds - it does operate on a delay.
Keywords:
update, setup, welcome, winzip
The Payroll System database is a folder which contains primarily an Access database file and a set of subfolders. Each subfolder has a name based on a client company EIN number.
There are two different procedures for reconstruction of the database folder. The first is to rebuild it from the normal backup folder. If that procedure fails, then it is necessary to use the second procedure, which makes use of backup images of the Access database file.
The Payroll System database folder contains a few other files and possibly folders. Some of these files are backups of the Access Database file. To prevent damage to or modification of these files, the first step in database reconstruction is to create a new empty database. The second step is to try to recover data into that database from the primary backup folder.
Procedure 1: reconstruct the database from the backup folder.
The steps, described in detail below, are:
A. Rename the database folder from …DB to …DI.
B. Then, on opening the Payroll System program, either automatically or manually
create a new DB folder.
C. Restore from the BACKUP folder into the DB folder.
If you are going to follow this procedure, the first step is to print this article.
You will want to make notes on it as you proceed.
A. Rename the database folder:
In the program, open the Configuration Options dialog.
In the “Data Options” section, below “Data path,” is a white box containing the data path.
Copy that data path to a piece of paper. You will need it later.
Divide the path into two parts.
Find the next-to-last “\” in the path.
Call the part to the left the “containing folder”
Call the part to the right the “database folder.”
The database folder should look something like PR20nnDB where the 20nn is the year.
Open Windows Explorer (My Computer).
Navigate to the “containing folder” identified above. Rename the database folder.
A good choice is to rename PR20nnDB to PR20nnDI so that it can be used for input later,
if necessary.
Remember this folder – we may later call it the “Recovery input” folder if procedure 2 is necessary.
B. Open the Payroll System program.
Expect to see no clients.
Open the Configuration Options dialog.
Check the data path.
Is it the same as what you wrote on the paper earlier?
If it is not the same, then you will have to create a new database folder.
Use the drive selection and folder selection boxes to navigate to the
”containing folder” you identified earlier, eg. Z:\CFSLIB\PR2010
Then click the create button to create the database folder, such as PR2010DB.
Click OK to close the create operation.
Click the Save Settings button. The program will ask about creating a file – do so.
Click the Close button to exit from Configuration Options.
Now you have a good database with no client information.
C. The next step is to try to recover from the most recent backup folder.
Under Utilities, select “Restore Selected Clients”.
The dialog box should contain a valid path to the last backup folder.
The path should be blue.
You should be able to click the NEXT button.
When you click the NEXT button, you should then see a list of clients.
Click the Select All button, then the Finish button.
With luck, the resulting database will be up to date and usable.
If the restore from backup cannot be accomplished, or if the result is not a usable database, follow Procedure 2 to use the backup images of the Access database file.
Procedure 2: Reconstruct from the Recovery Input folder.
The Access Database file has the extension .MDB. The database file name is something like PR20nnDT.MDB where 20nn is the payroll year. Other files with the name PR20nnDT.Abxxx are backup copies of the MDB file created at various times in the process. If the database is unusable, a possible fix is to rebuild the database using one of these backup files as the data source.
The steps, described in detail below, are:
A. Rename the database folder from …DB to …DI if this was not done in Procedure 1.
B. Then on bringing up the program either automatically or manually
create a new DB folder.
C. Restore from the DI folder into the DB folder.
D. Sometimes the MDB file in the DI folder is not usable for the restore operation.
By doing renames, try the other files.
Rename the MDB file to BAD.
Then in turn, try the ABK as the MDB, and maybe the AB1, AB2, AB3.
Keep trying until one of them works.
If you are going to follow this procedure, the first step is to print this article.
You will want to make notes on it as you proceed.
A. If you did not do Procedure 1, then rename the database folder:
In the Payroll System program, open the Configuration Options dialog.
In the “Data Options” section, below “Data path” is a white box containing the data path.
Copy that data path to a piece of paper. You will need it later.
Divide the path into two parts.
Find the next-to-last “\” in the path.
Call the part to the left the “containing folder”
Call the part to the right the “database folder.”
The database folder should look something like PR20nnDB where the 20nn is the year.
Open Windows Explorer (My Computer).
Navigate to the “containing folder” identified above. Rename the database folder.
A good choice is to rename PR20nnDB to PR20nnDI so that it can be used for input.
Remember this folder – we will call it the “Recovery input” folder.
B. Open the Payroll System program.
Expect to see no clients.
Open the Configuration Options.
Check the data path. Is it the same as what you wrote on the paper earlier?
If it is not the same, then you will have to create a new database folder.
Use the drive selection and folder selection boxes to navigate to the
”containing folder” you identified earlier, eg Z:\CFSLIB\PR2010
Then click the create button to create the database folder, such as PR2010DB.
Click OK to close the create operation.
Click the Save Settings button. The program will ask about creating a file – do so.
Click the Close button to exit from Configuration Options.
Now you have a good database with no client information.
C. Rebuild the database from the saved database:
In the program at the three window screen, click on Utilities and then on Restore Data.
This brings up the navigation dialog. Use the drive selector and the folders box to navigate to the “Recovery input” folder, presumably PR20nnDI
When you double-click on that folder in the folders box, the path turns blue and the NEXT button becomes un-shaded so it can be used. Click on the NEXT button.
Now the clients should be listed by name. Click the Select All button, then click FINISH to do the restore.
If that is successful, you are done.
If the restore fails, then the Recovery Input folder (DI) will have to be modified, and the current database folder (DB) must be deleted.
Close the Payroll System program.
Start over:
The next operation is to prepare the broken database for data retrieval.
Open the Recovery Input folder.
In Windows Explorer, go to the top line, the tool bar.
Click on View. Select Details.
Click on Tools.
Under Tools, click the tab for Folder Options.
About eight lines down is a line “Hide extentions for known file types”
Remove the check from that line.
Click the button “Apply to All Folders”.
Close the tools menu with the OK button.
In this database folder you will find maybe many folders whose names are just numbers, but in the bottom of the folder there are some files.
Expect to find:
PR20nnDT.MDB the current database file
PR20nnDT.ABK a backup made during automatic compact operation
PR20nnDT.AB1 a backup made the last time the program was properly closed.
PR20nnDT.AB2 a backup made the time before that.
PR20nnDT.AB3 a backup made the time before that.
PR20nnDT.AB4 a backup made the time before that.
There may be additional files, such as
PR20nnDT.ABK1 a backup file made in January.
PR20nnDT.ABK2 a backup file made in February.
Etc.
Write down the dates and times of the ABK, AB1, AB2, AB3, and AB4 files, so that when the recovery has been accomplished you know how far back you need to go for manual re-entry of data.
The PR20nnDT.MDB file was the file found to be broken. Rename that file to something like PR20nnDT.BAD1.
Examine the other files with regards to date, time, and size. What is the size of the largest of these files? Pick the most recent file with close to the largest file size. Rename that file to PR20nnDT.MDB where the 20nn is the appropriate year.
Because the database might have been damaged by the failed restore, you must now delete that database folder, and when you bring up the program again, re-create it in the same manner as before.
Repeat Steps B and C to create a new database and attempt to restore.
Keywords:
payroll
Sometimes
in Windows XP, executing the program shortcut on the desktop brings up the
installer instead of the program. This
is usually because the program executable in the program folder has been
replaced by the latest update installer for the program. This is caused by the user downloading a
software update file into the program folder.
Program updates should not be downloaded into the program folder (e.g.
C:\CFSLIB\PR2012). They should be
downloaded into an easy-to-find location on your computer (e.g. The Desktop or
a Downloads folder), where they can be executed to install the update.
Fortunately,
it is fairly easy to fix this problem.
Open
Windows Explorer and navigate to the program folder, e.g. C:\CFSLIB\ST2012.
In
the folder, find the update program which you downloaded. It should be
represented by a circular green CFS
icon.
Right
click on the file, and left click on "Copy".
Right
click on the desktop or some other folder, and left click on "Paste".
(NOTE:
use COPY and PASTE. Do Not drag and drop. Do Not use Cut and Paste.)
Now
double click on the update program at its new location. This should bring
up the installer, and it should be able to accomplish the update.
Keywords:
update, download
On some computers, the programs and services which are
started up at computer boot up or user logon include some program which
inhibits the running of the CFS software installer. It is sometimes
impossible to determine which program has this effect. One way around the
problem is to shut down the computer and then start it up again without running
that program. To do this, start the computer in “Safe Mode”, in which
mode only essential programs and services are initiated.
When running in safe mode, it is often not possible to get
to the internet. If the failing
operation is to manually download and install a program or update, then do the
download and save the installer file somewhere that will be available in safe
mode. If the failing operation is to
install from a CD, then there is no problem.
If the failing operation is automatic update from within the program,
then the update file has already been downloaded and saved where it can be
found.
BOOT INTO SAFE MODE:
To get into safe mode, do the following:
· Shut down the computer to power off.
· Find the F8 key on the keyboard.
· Turn on the computer.
· Immediately start tapping the F8 key about
once per second, until a STARTUP MENU is displayed. If there is some kind
of logo, like DELL or COMPAQ or whatever when you turn on the screen, that is
beside the point. Ignore it. Start tapping the F8 key as soon as
you turn on the computer.
· When you get the Startup Menu, select Safe
Mode or Safe Mode with Networking, whichever is appropriate. If you have
a network, then select Safe Mode with Networking if it is in the list.
(Some operating systems do not show it.)
· After what feels like too long, you will
arrive at the login screen. Generally, you should use the same login as
you usually do.
· Windows then wants to know whether you want to
run in Safe Mode – tell it yes.
YOU
MAY THEN PROCEED WITH THE INSTALLATION OR UPDATE WHICH FAILED.
If the failure was in automatic update then
you will find the Update program in the UPDATE folder under the program
folder. For example, if the failure was in automatic update of California
Sales Tax Preparer program for 2010, then in Safe Mode bring up Windows
Explorer and execute the program
x:\CFSLIB\ST2010\UPDATE\ttupdt01.exe
If the failure was program installation or
update from a manual download, then locate the file which you downloaded and
saved, and double-click on that file to proceed with the installation.
When the desired installation has been
accomplished, you can return to normal mode by clicking on START and SHUTDOWN
and selecting the RESTART option.
Keywords:
If you have not already done so, please read the Special Database Recovery Overview
If you are going to follow this procedure, the first step is to print this article.
You will want to make notes on it as you proceed.
Rename the database folder:
In the program, open the Configuration Options dialog.
Under Data Options is Data Path.
Below “Data path” is a white box containing the data path.
Copy that data path to a piece of paper. You will need it later.
Divide that path into two parts.
Find the last “\” in the path.
Call the part to the left the “containing folder”
Call the part to the right the “database folder.”
Hopefully the database folder looks something like PR20nnDB
where the 20nn is the year.
Bring up Windows Explorer (My Computer).
Navigate to the “containing folder” identified above. Rename the database folder.
A good choice is to rename PR20nnDB to PR20nnDI so that it can be used for input.
Remember this folder – we will call it the “Recovery input” folder.
Bring up the program.
Expect to see no clients.
Open the Configuration Options.
Check the data path. Is it the same as what you wrote on the paper earlier?
If it is not the same, then you will have to create a new database folder.
Use the drive selection and folder selection boxes to navigate to the
”containing folder” you identified earlier, eg Z:\CFSLIB\PR2010
Then click the create button to create the database folder, like PR2010DB.
Click OK to close the create operation.
Click the Save Settings button. The program will ask about creating a file – do so.
Click the Close button to exit from Configuration Options.
Now you have a good database with no client information.
Rebuild the database from the saved database:
In the program at the three window screen, click on Utilities and then on Restore Selected Clients. This brings up the navigation dialog. Use the drive selector and then fhe folders box to navigate to the “Recovery input” folder, presumably PR20nnDI
When you double-click on that folder in the folders box, the path turns blue and the NEXT button becomes un-shaded so it can be used. Click on the NEXT button.
Now the clients should be listed by name. Click on only the first client. With that client highlighted, click on the FINISH button to perform the restore.
If that restore is successful, then go back to Utilities and Restore Data and again navigate to the “Recovery input” folder. Click NEXT. This time we want to restore the rest of the clients. So click the Select All button, and then unselect the first client by holding down the control key on the keyboard while you click the left mouse button on that client. Then click FINISH to restore that set of clients.
If that is successful, you are done.
If either the restore single client or the restore of the remaining clients fails, then the Recovery Input folder will have to be modified, and the current database file must be deleted.
Close the payroll program
Start over:
The next operation is to prepare the broken database for
data retrieval.
Open the Recovery Input folder.
In Windows Explorer, go to the top line, the tool bar.
Click on
View. Select Details.
Click on Tools.
Under Tools,
click the tab for Folder Options - View tab.
(In Windows 7,
Control Panel - Folder Options - View tab.)
About eight
lines down is a line “Hide extentions for known file types”
Remove the
check from that line.
Click the
button “Apply to All Folders”.
Close the tools
menu with the OK button.
In this database folder you will find maybe many folders
whose names are just numbers.
But in the bottom of the folder there are some files.
Expect to find
PR20nnDT.MDB the current
database file
PR20nnDT.ABK a backup made
du
Keywords:
ABK, database, backup
This procedure is used when access to the payroll program fails because the database (.MDB) file has been corrupted/damaged. The plan is to create a new empty database file. Then restore into it whatever data can be recovered. To make recovery possible, the payroll system creates a number of backup copies of the database (MDB) file. If you view the database folder in details view you can see a number of files with the root name PR20nnDT. If none have the extention “MDB” then you must go to Folder Options (on the Tools menu or in Control Panel” and remove the check for the box for “Hide extentions for known file types.”
The files with the extention AB1, AB2, AB3, AB4 are backup copies which were created when the payroll program was closed. It is a push down stack - the AB1 is the latest and any older than the AB4 have been deleted.
A file with the extention ABK is a backup made in the last seven days, created at the time the payroll program was brought up on the date indicated in properties. The files with extention ABKnn were generated earlier in the year in the month indicated by the nn.
In the details view of the folder it is easy to look at the date, time, and file size of each of these files. What you are looking for is the largest file with the most recent date.
The steps, described in the Special Database Recovery Detail Instructions topic are:
Rename the database folder from …DB to …DI.
Then on bringing up the program either automatically or manually create a new DB folder.
Restore from the DI folder into the DB folder in multiple passes (first one client, and then the rest).
Sometimes the MDB file in the DI folder is not usable for the restore operation.
By doing renames, try the other files.
Rename the MDB file to BAD.
Then in turn, try the ABK as the MDB, and maybe the AB1, AB2, AB3.
Keep trying until one of them works, using the file size and the date to determine which file to try next.
Keywords:
ABK, database, backup
Error 75 and error 3051 are frequently indications that your access to data on the network is not properly set. There may also be other indications of this situation.
The network versions of CFS programs allow data to be stored and manipulated on a storage device physically attached to another computer. But the program needs to have the path to that data defined. And Modify access must be permitted. This is done in four steps.
1. Create the share point.
If you already have a shared folder on the "server" (the computer where the CFS data is stored), and if the CFS data is to be stored under that folder, then there is nothing to be done here. Otherwise, create a folder. CFS would be a good name.
2. Set security and sharing on that folder.
In Windows Explorer locate the folder to be shared. Right click on that folder and left click on "Properties". Set that folder to be shared. Enter a share name if you do not want to use the default (the folder name). CFS or CFSSHARE would be possible "shared as" names.
Different operating systems use different controls for sharing folders on the network. If "simple sharing" is in use, then "Allow others to write" must be set.
The usual setup for security and sharing is to use corresponding tabs on the properties dialog. On the security tab, define the user(s) and set the permissions to allow Modify. On the Sharing tab, click the Permissions button and again, define the users if necessary, and give them Modify permission. What is important here is the name of the user used to log onto the workstation. If appropriate, you may add (to security and share permissions) a user by the name of "everyone" and then give that user Modify or Change permission.
Note: generally, the reason for these errors is that either the security or the sharing permissions are not set to allow the particular user to modify (or change). If either does not allow modify, then modify is not allowed.
While at the "server" determine the machine name. Right click on My Computer and left click on Properties. Look for a Computer Name tab. Write down the name of the computer.
3. Map the drive at the workstation
At the work station, you may already have the drive mapped and in use for other CFS programs. If so, you can use that drive when setting the configuration in item 4.
Otherwise, in Windows Explorer, go to the "Tools" menu and select Map Network Drive. In the Map dialog box, first select the drive letter. If there are multiple workstations, it is preferred that the same drive letter be used on each, but this is not necessary. It is just less confusing.
Use the browse button to specify the network location of interest. You may go through things like "Microsoft Networking" and "Entire Network". Click on the plus sign in front of each until you see the name of the "server". You wrote it down in step 2 above.
When you click the plus sign for the server, you will expose a list of share points. Select the share point name of interest. Then click Finish or OK or Apply and Close.
4. Configure the program.
Bring up the program.
Click on the Configuration menu to bring up the configuration dialog.
Use the drop down arrow in the drive selection box to select the drive you have mapped.
Use the folders box to navigate to the database folder (the folder with DB at the end of the name.)
Click Save Settings.
Click Close.
The result of these procedures should be a working program with no error 3051 or error 75 or 76 interrupting the work.
Keywords:
rte75, rte3051, map, share, permission, security
Error Messages with numbers
Error 1004 indicates trouble accessing the Access Database.
It seems to be associated with Service Pack 2 or 3 for Windows XP. The problem originally occurred in 2007.
The cure is to find and register MSJTES40.DLL.
On the bottom left corner of the keyboard, the key between CTRL and ALT is called the "Windows key." Hold down that key and type the letter R. This brings up the one line RUN box.
In the RUN box, type CMD and hit enter. That brings up the black DOS box.
If the operating system is 64 bit Windows 7, type into the DOS box
CD \WINDOWS\SYSWOW64 and hit ENTER
If another operating system (32 bit or XP), type into the DOS box
CD \WINDOWS\SYSTEM32 and hit ENTER
Type REGSVR32 MSJTES40.DLL and hit enter.
Type Exit to close the DOS box
If the REGSVR32 command indicated SUCCESS go back into the program. It should now operate properly.
Keywords:
This error generally occurs at program start. It may also be the response if you go to Internet Options and select "Update From the Web".
The error indicates that the program has attempted to access the Taxtools.com web site.
When the program tries to access Taxtools.com it does so by name. The internet protocol routines send a query to the domain name server via the Internet, asking for the IP address for that name. (The DNS is the white-pages directory of the Internet.) Error 12007 (Name not resolved) means that there was no reply from the DNS. Access to the Internet is not available from this program.
If you are unable to bring up the Internet with your browser (Internet Explorer, Firefox, or other) the problem may be outside of your computer.
If your browser can reach the Internet, but the CFS program only encounters error 12007, then the CFS program is being denied access to the Internet by a firewall program. The solution is to determine which firewall program has an entry in its program table with the switch (checkbox) set to "deny" instead of "allow".
Some examples of firewalls are Windows firewall, Symantec, McAfee, and Bit Defender. There are others.
To find the program table, look under "firewall configuration", "firewall settings," or "firewall rules".
How it happens:
This problem usually happens after the program has been updated. The first time the program tries to access the Internet after the update, the firewall program recognizes that there is something different, and it brings up a dialog box telling you that this program is attempting to access the Internet. If you click the OK button (or hit ENTER on the keyboard) instead of clicking the ALLOW button, the firewall program makes a DENY entry in its table.
If you are unable to find the firewall or program entry, you can configure the CFS program to stay off the Internet. On the "Configuration" dialog, clear the check box for automatic updates in the upper left corner until you can get the firewall under control.
In the meantime, you can update the program manually:
1. Go to CFS web site (select "CFS on the web" from the Internet Options menu).
2. When the browser is open, immediately close the CFS program you are going to update.
3. From the "Downloads" menu on the CFS web site, select "Download Updates," and select the program you wish to update.
4. Manually download and install the update, following the Installation Instructions at the top of the page.
Keywords:
This error generally occurs at program start. It may also be the response if you go to Internet Options and select “Update From the Web”.
The error indicates that the CFS program has attempted to access the Taxtools.com web site. Access has been denied by some “firewall” program in the computer. Some examples of firewalls are Windows firewall, Symantec, McAfee, and Bit Defender. There are others.
When the program tries to access Taxtools.com it does so by name. In this case, there has been recent Internet activity regarding the Taxtools site because the name has already been resolved to an IP address. (Otherwise, the error would have been 12007.)
The solution is to determine which firewall program has an entry in its program table with the switch (checkbox) set to “deny” instead of “allow”.
To find the program table in the firewall program, look under “configuration,” “settings,” “exceptions,” or “rules.”
This problem usually happens after the program has been updated. The first time the program tries to access the Internet after the update, the firewall program recognizes that there is something different, and it brings up a dialog box telling you that this program is attempting to access the Internet. If you click the OK button (or hit ENTER on the keyboard) instead of clicking the ALLOW button, the firewall to makes a DENY entry in its table for this program.
If you are unable to find the firewall or program entry, you can configure the CFS program to stay off the Internet. On the “Configuration” screen, clear the check box for automatic updates in the upper left corner until you can get the firewall under control.
In the meantime, you can update the program manually:
1. Go to the CFS web site (select “CFS on the web” from the Internet Options menu).
2.When the web page opens, close the CFS program so it will not interfere with the installation.
3. From the “Downloads” menu on the CFS web site, select “Download Updates,” and select the program you wish to update.
4. Manually download and install the update, following the Installation Instructions at the top of the page.
Keywords:
Error 12031 (Server reset) interrupts an attempt to download a file. Usually, if one machine in an office cannot download from Taxtools.com due to this error, none of the other computers in the office are able to download either.
It may have been possible to download from taxtools.com in the past, but suddenly it can no longer be done.
Some configuration change at the office causes the problem. It is not a change at taxtools.com. Although we have not been able to isolate an exact cause, we believe it is a firewall issue.
The easiest workaround for this issue is to download the file at some other location. For example, if the download cannot be accomplished at the office, download the file to a flash drive at home. Then bring the flash drive to the office to install the program or update on your office computer(s).
If this is not possible, call CFS Technical Support, and we will send you an e-mail with a special link for that program/update.
Keywords:
Error 1706: No valid source could be found for product ( ). The Windows Installer cannot continue.
Usually, error 1706 is preceded by an error message something like “The feature you are trying to use is on a CD-ROM or other removable disk that is not available,” when you try to bring up a CFS program. Uninstall and reinstall of the CFS program will not solve the problem. The problem is caused by the partial installation of an unrelated program. Generally, it occurs after a program has been installed or deleted, or there has been some registry cleaning activity on the machine. Some component of a program has been removed or detached, and the Microsoft Installer is trying to fix the problem. Why the Microsoft Installer is awakened by execution of a CFS program is a mystery - CFS programs do not use it. And it does not indicate a problem with a CFS program.
The first step is to identify the broken program. The second step is to either uninstall it or to finish the incomplete installation. Sometimes it is necessary to communicate with the vendor of that program to determine how to accomplish the correction.
Look closely at the error messages and try to determine whether a program is identified. If not, then (in Windows XP) right click on My Computer and left click on Manage. Under System Tools/Event Viewer/Application, look for MSI messages, especially event types 1001 and 1004. These messages sometimes indicate program or module names which might be relevant.
Once you have identified the problem program, look in Add/Remove Programs (or Programs and Features) to see whether that program is in the list. If you can find it, and if it is a program you do not use, you can take the appropriate steps to uninstall the program. Hopefully, you will be able to remove the program from your system and the CFS program will then start up properly. However, the uninstall procedure may again give you the error message, “The feature you are trying to use is on a CD-ROM or other removable disk that is not available.” In this case, it may be necessary to call the software’s vendor to find out how to fix it or remove it.
If the error is caused by Microsoft Office, the solution is to put the Microsoft Office installation CD in the drive, then open the CFS program that initiated the error message. The CFS program will open, and Microsoft Installer will access the CD. After this procedure, the CFS program should operate normally. It may be necessary to repeat the procedure for each logon name used on the machine. This solution may also work with other programs.
Another program which has been known to cause this error is “It’s Deductible,” associated with TurboTax. That program can usually be uninstalled to solve the problem.
Keywords:
1706, MSI, uninstall
This error message comes from the “Active Reports”
subsystem. It is an indication that the
DEFAULT PRINTER preference is set to landscape layout and the program expects
portrait layout. There are
circumstances where the program cannot change certain printer preferences.
The general fix for this error is to go through Control
Panel to Printers, and for the default printer change the printer preference
from landscape to portrait.
Keywords:
Generally, when this error is encountered, a portrait oriented report is being printed on a printer whose preference is set to landscape. So the fix is usually to go through Control Panel to the Printers applet, go into properties or preferences on the default printer, and change the selection from landscape to portrait.
Sometimes, while performing this fix, it is noticed that the wrong printer had the default check mark. So, of course, setting the right printer as default is the appropriate fix.
Keywords:
“The changes you requested to the table were not successful
because they would create duplicate values in the index, primary key, or
relationship.”
This problem may occur if the user opens the MDB file with
another program, such as EXCEL, then saves it.
Programs such as EXCEL may automatically save a file without the user's
knowledge.
If there is reason to open the MDB file with another program,
you should first copy the file to another folder. You may then open the copy without damaging the original file.
If you receive this error, it is necessary to reconstruct
the database. In the FAQ section
“Detailed Instructions and Procedures” follow the instructions in the “Payroll
System database reconstruction” article.
Keywords:
Error 3031 reflects a compatibility problem between Microsoft Access and the oriental languages (Korean, Japanese) regional settings. If a backup database is created on a workstation where the regional settings have been configured to support these languages that database will not be usable for restore on that or any other workstation.
On the workstation where a backup folder is to be created go to Control Panel and to Regional Settings. Change to United States and English in each of two places. Then do the backup operation again.
Keywords:
“Can't
open database <name>. It may not be a database that your application
recognizes, or the file may be corrupt.”
The problem is usually intermittent. The program fails on one workstation, while other workstations continue
to use the database. Or the problem is
encountered once but later access to the data base is successful. If the database file were really corrupt, it
would be necessary to recover the database before operations could continue.
More likely, the problem is caused by a
conflict with other software or other processes accessing the database
file.
We have identified three particular
causes of this conflict which may cause Error 3049:
1. Antivirus support,
2. Automatic backup system,
3. Simultaneous data import from multiple workstations.
We will deal with each of these in
turn.
1.
Anti-virus support:
If you are running antivirus software,
you can test to determine whether it is causing the problem. Antivirus software has different
components. One of the components is
called real-time protection.
Turn off this part of the antivirus program and then test the Payroll
System to determine whether it still fails.
If this test indicates that the real-time
part of the anti-virus program is the problem, then the fix is to tell the
anti-virus program to make an exception or apply an exclusion for at least the
current database folder (e.g., X:\CFSLIB\PR2012\PR2012DB\).
To apply the fix to all years, apply
the real-time anti-virus exclusion to the entire CFSLIB folder –
(X:\CFSLIB).
Note that the scheduled
anti-virus scans can continue to check these areas. It is only the “real-time” or “auto-protect” part
of the anti-virus program which needs to be limited.
Note that some antivirus systems, such
as Avast, require the exclusion of a database on a network drive to be
expressed in UNC terms, e.g., \\SERVER\SharePoint\CFSLIB\.
2. Automatic backup system:
Some automatic backup systems
immediately back up any file you change.
One variety continously backs up to an external hard drive. There is another version which continuously
backs up to the internet. Such systems
may cause Error 3049. However, it
should be possible to configure them so that they do not interfere with Payroll
System operation.
This is accomplished in two steps. First, configure the automatic backup
utility so that it does not back up the Payroll System database folder. Next, make sure the Payroll System is configured to create a
backup on exit (whenever data has changed).
The automatic backup utilility can then capture that backup folder.
The automatic backup facility may
perform both real-time and scheduled backups.
If so, you may configure it to exclude CFSLIB from real-time backups and
do only scheduled backups.
If necessary, call the vendor of your
automatic backup software, explain to them that there is conflict, and ask them how to avoid it.
3. Simultaneous data import from
multiple workstation:
Error 3049 may occur when “import from
other software” procedures are being executed from multiple workstations at the
same time. The obvious solution is to
either do all of the imports from one workstation or communicate between
operators to make sure that only one such import is being performed at a time.
Keywords:
contention, error 3049,
The text for this message number is "Can't open database <name>. It may not be a database that your application recognizes, or the file may be corrupt.” This text is rather misleading. When this error is encountered in the CFS Payroll System, it is usually intermittent and temporary. That is, while one workstation on a network encounters the problem, other users may continue processing. Or the program may be closed, reopened, and used successfully for some time before the error is again encountered.
When the database is on a NETWORK drive, the most frequent cause is an antivirus program - especially Avast or AVG. This can be tested by turning off the antivirus program temporarily and running the payroll program. If the indication from that experiment is that the anti-virus program is the cause, then the solution is to CONFIGURE the program to EXCLUDE the CFSLIB folder on the network drive. (Look for "Exception” in configuration.)
Note that frequently the exclusion uses the UNC format. In other words, it is specified as \\Server\Share\CFSLIB instead of X:\CFSLIB.
When the database is on a LOCAL drive (usually the C: drive) the usual cause for this error is an automatic backup facility which backs up data while you work. One example of this is Carbonite which backs up your data to the cloud (the internet). Another is a Terrabyte USB disk drive which comes with automatic backup software - which you may not even know you turned on. If turning off the backup facility eliminates the interference with the payroll program, then there are two possible solutions. The automatic backup facility can be turned off while using the payroll program. When you turn it back on it should “catch up". Or you can configure it to exclude the database folder (e.g. PR2010DB), making sure that you have turned on the automatic backup feature in the payroll system. Then, when you close the payroll program, the automatic backup facility will make a backup of the payroll system backup folder.
OTHER CLUES AND SCENARIOS FOR DATA ON THE NETWORK DRIVE
The literature regarding error 3049 points at a network data handling facility called “opportunistic locking.” The normal sequence for making a change to a file is to lock the file, read the present data, write the new data, and unlock the file. Opportunistic locking makes changes to that sequence based on the theory that a modify to a file might very well be followed by another modify to that file, so after the write do not hurry to unlock - maybe the program will ask for a lock again and it is quicker if the file is already (still) locked. We have requested that techs at problem sites turn off opportunistic locking on both server and workstations. Generally it has not helped.
Database on network drive: successful operation for a long time. Suddenly, after an update to the operating system on the server, error 3049s are encountered. We can only leave this to the local technician to determine which change caused the problem. Pay attention to changes regarding the SMB (System Message Block) protocol.
Database on network drive: intermittent error 3049 problem getting more frequent. Copied the database to a different computer - a workstation - and set up a share. Other workstations can access the database fine on that computer. Something in the server is causing delay or malfunction in accessing the database.
Database on network drive: intermittent error 3045. Problem maybe caused by network delays due to a bad NIC on one workstation.
Keywords:
The text for this message is “Unable to lock”.
There may be multiple workstations running the payroll system and accessing the database. Some may be accessing it in a read-only manner. And some in update mode. Multiple workstations might be updating the database file at the same time. The payroll program prevents more than one workstation accessing the data for one client. There are, however, other locking mechanisms to prevent one workstation from accessing data being changed by another workstation. Part of the operating system places locks in the file to prevent access to parts of the file which are being modified. If the operating system cannot place such a lock (in a timely manner) then it raises the flag for this error situation.
There are two apparent causes for this problem: first is security, second is resource overload.
Security:
Each user logon must have modify or change permission on the security tab for the database folder. And if the database is being accessed across a network each user must have modify or change permission on the sharing tab of the share point being used on the server. If any user without the appropriate permissions attempts to access the database, then error 3050 is a likely result.
Resource overload:
In a normal operation with healthy hardware access to the database is fast. However, if there is other software on the system which finds need to access the large database file, then access to that file by the payroll system can be slowed down to the point where the operating system declares a timeout and therefore an access failure.
The most frequent cause of contention of this type is the auto-protect operation of anti-virus software. Reading of files which are being accessed by an application is what they do. And this reading can delay the access of the payroll program to that data – sufficiently long as to cause the operating system to declare the file not available.
Recently, another class of software has been found to cause this problem. That is automatic backup software, which watches while you work and makes an immediate copy to a backup location any time you change a file.
It is easy to see how the anti-virus or the automatic backup can cause overload on a network resource. It is harder to imagine such a problem on a local environment where program and data are on a single workstation. But it does happen.
When the contention is coming from anti-virus software, we advise configuring that software to not do realtime protection on the database folder. For simplicity, some people chose to make the CFSLIB folder the exception point. Note that there is no need to change the periodic full system scan – which is usually done in off hours anyway. It is only the real-rime monitoring which is a problem.
When the contention is with automatic backup software, there are two steps to take. First is to make sure that the payroll program automatic backup on exit is properly configured and working. Second is to configure the conflicting automatic backup software to ignore the payroll system DB folder. It can still automatically back up the payroll system backup folder when the program is closed.
Keywords:
error 3050, lock
Error 3051 indicates that the Payroll System database is effectively read-only. "Effectively Read Only" means that because of file or folder attributes, and security and sharing permission settings, the files can be read but cannot be written.
See the topic "Your Network Data is Read-Only"
Keywords:
error 3051, rte3051, read only, security, permission
Error 3051 indicates that the payroll system database is "effectively read-only." In the case of the Restore utility, it indicates that the backup folder from which you are trying to restore is read-only, usually because the backup folder is on a CD.
The solution involves two steps:
1. Copy the folder from the CD to a temporary location on the hard drive. (Note that the read-only attribute is present on the copy.)
2. Remove the read-only attribute. (See "Removing the read-only attribute, below.)
Once you have removed the read-only attribute, you will be able to restore from the folder on the hard drive.
Removing the read-only attribute
In Windows XP or later, use Windows Explorer to locate the folder copied to the hard drive:
1. Right click on the folder.
2. Left click on "Properties."
3. Clear the checkbox next to "Read-only" in the lower left corner.
4. Click "Apply."
5. Select "Apply changes to this folder, subfolders and files."
In Windows 98, removing the read-only attribute from all of the files is a little more complicated:
1. Right click on the folder on the hard drive.
2. Left click on "Find."
3. In the top box, "Named," type the following three characters: *.*
4. Make sure the “Include subfolders” box is checked.
5. Click on "Find Now" to find all the files in the folder.
6. Press Ctrl-A on the keyboard to select all of the files.
7. Right click on any file. (Make sure all of the files stay selected.)
8. Left click on "Properties."
9. Clear the "Read-only" check box.
10. Click "Apply."
11. Close "Properties."
12. Close "Find."
13. Close Explorer.
Then bring up the program and Proceed with the restore from that folder.
Keywords:
rte3051, error 3051, read only, restore
The text for this error number is “The Microsoft Jet database engine cannot open the file <name>. It is already opened exclusively by another user, or you need permission to view its data.”
That text is completely misleading.
The meaning of the message is that the program is trying to open the Access database in Modify mode and it cannot do so because the file (or containing folder) is read-only. The permission needed is to “Change”, not permission to “View”.
ERROR 3051 WHEN RESTORING PAYROLL OR SCHEDULE D DATABASE
The backup folder or the MDB file could have the Read-Only attribute set. This will happen, for example, if the folder is carried from one computer to another on a CD or DVD. It will get the Read-Only attribute while on that medium, and the attribute will stay when the item is copied from the CD to a hard drive.
See the special topic - Error Messages - Error 3051 when restoring payroll data - for directions on getting past this problem.
ERROR 3051 IN A NETWORK ENVIRONMENT
The most common encounters with error 3051 are in a network environment. This is the situation when the operator is at one workstation, and the data resides on a different machine. The administrator of the machine where the data resides must make appropriate settings so that the user logged onto the workstation has modify access to the “database.”
See the topic - Detailed Instructions and Procedures - Your Network Data is Read-Only for a tutorial on setting up the computer where the data resides and the workstation which needs access.
ERROR 3051 IN A SINGLE USER ENVIRONMENT
In a single user environment, the database is on the computer where the program resides. The default location for the data is in the database folder inside of the program folder. And read-write access is normally available in that situation.
It is possible that the database folder might be placed on a different hard drive. Note that sometimes the root of a drive has restricted access. That is, the root of the drive is read-only. If folders are created on the drive, it is sometimes necessary to create the folder as an administrator, and then set security so that the operator users have modify access.
When the program is installed, normally at C:\CFSLIB\program folder, it may be necessary for the administrator to adjust the security settings on CFSLIB to allow other operators to modify the contents of it and the contained folders. There are some installations where a single computer has multiple users. It could be something like business owner and other workers.
The default location for the CFS programs to install is under the folder C:\CFSLIB. Some people like to install programs under C:\Program Files. On Windows XP and earlier, such was a possible choice. Such is NOT A CHOICE with Windows 7 and Windows Vista. The CFS programs need write access to the program folder during normal operation. And one of the provisions of Windows 7 and Vista is that the Program Files folder is only accessible to program installers operated by an administrator. Application programs are not allowed to scribble in that area.
When someone decides to install the program under Program Files, the next problem is that the data storage is directed to “Documents”/My Documents. Note that data stored in that region is not available to any other users on the computer. So if John installs the program and brings it up with data under My Documents, then when Jane logs on to this computer and expects to use the program that data will not be available. It is under John’s documents and not available to Jane.
Keywords:
error 3051, read-only
The text for this message indicates trouble with a query.
Incorrect format of the date fields has caused this problem. The resolution in that case is to go to Control Panel – Regional Settings. Change the date format and field separators back to standard.
Keywords:
error 3078, date
Message text
is “Record(s) can't be read; no read permission on <name>.”
Generally
this means the database is “corrupt.”
Sometimes
this can be fixed by selecting “Repair and Compact” from the Utilities menu.
If this does
not work, see “Payroll System
database reconstruction” in the “Detailed Instructions and Procedures” section
of the FAQ.
Keywords:
Error 3112
"Unrecognized database format"
Generally, this means the database is "corrupt."
Sometimes this can be fixed by selecting "Repair and Compact Database" from the Utilities menu.
If this does not work, see "Payroll System database reconstruction" in the "Detailed Instructions and Procedures section of the FAQ.
Keywords:
This error occurs when you are copying data from one
computer to another by doing a backup on one and restoring on the other. The
program on the computer where you made the backup is a later version than the
program on the computer where you are attempting the restore. The error is
caused because the data fields do not match. The solution is to update the
restore computer to the latest software version before restoring the data.
The error may also occur during recovery from a disk
disaster, when the program has been installed on a new machine, and you are
trying to restore from a backup made before the disaster struck. Again, the
program must be updated to the latest version before restoring the data.
Keywords:
rte3421, error 3421, restore
In 2006, with the release of Internet Explorer 7, Microsoft changed the way programs interface with the Internet. Because of this change, CFS programs from before 2006 can no longer auromatically download and install updates.
To eliminate this error, on the "Configuration Options" screen, clear the checkbox in the upper left corner regarding checking for web updates.
If it is desired to update one of those early programs, some updates are available on the web site www.taxtools.com under "Download Updates." The update file must be manually downloaded and executed. Full program downloads for earlier years are available under "Downloads" - "Past Releases".
Keywords:
This is an intermittent timing error which occurs when the update program is trying to get information regarding the firm's license code.
The error occurs when using "Update from the Web" on the program's Internet Options menu. If this error prevents download and execution of the update:
1. Go to CFS web site (select "CFS on the web" from the Internet Options menu).
2. When the browser is open, immediately close the CFS program you are going to update.
3. From the "Downloads" menu on the CFS web site, select "Download Updates," and select the program you wish to update.
4. Manually download and install the update, following the Installation Instructions at the top of the page.
Keywords:
If this error prevents download and execution of the update:
1. Go to CFS web site (select "CFS on the web" from the Internet Options menu).
2. When the browser is open, immediately close the CFS program you are going to update.
3. From the "Downloads" menu on the CFS web site, select "Download Updates," and select the program you wish to update.
4. Manually download and install the update, following the Installation Instructions at the top of the page.
Keywords:
Data for the Payroll System is maintained in a Microsoft
Access database. Support for this
database is provided by a group of sub programs called the “Jet Engine.” Error 3633 indicates that the Jet Engine
is damaged – that one or more of the modules is either missing or
de-registered.
If the error occurs on a workstation where Payroll System
has been installed for some time, the uninstall of some other program has
probably removed a component of the Jet Engine. If the error occurs on a new workstation, there were probably
error messages during the installation indicating that some components were not
installed.
To fix the problem, the program should be uninstalled
(Control panel – Add/Remove Programs or Control Panel – Programs and Features)
and then reinstalled. Note that to
uninstall and install you must be logged on to the workstation with
administrator privileges.
Keywords:
There are a number of different situations in which this error may be encountered.
One incidence of error 380 is an indication that there is a problem with fonts. This error is encountered after the display of a message such as the following at program start-up:
Following basic windows screen fonts are not found
MS Sans Serif
Small Fonts.
In Windows XP the usual solution for this problem is as follows:
Open the Control Panel.
Open the Fonts folder.
Under the Tools menu, select “Folder Options.”
Click on the “True Type Fonts” tab.
Clear the checkbox (“Show only TrueType fonts…”).
Click OK.
Reboot computer.
Because these fonts come with Windows it is usually not necessary to install them. However, if it is necessary, one source is the Fonts folder on any CFS multi-program CD. Another source is any other Windows computer. The fonts can be copied from the computer’s Fonts folder to a flash drive, then copied from the flash drive to the computer that needs them. The file names for these fonts are SSERIFE.FON and SMALLE.FON.
Arial.TTF is another standard Windows font, the absence of which may cause error 380 when attempting to fill in a form. Check the Fonts folder in the Control Panel and make sure the Arial.TTF font is present. Should you need to install it, this font may also be found in the CFS CD Fonts folder or on another Windows computer.
It is sometimes the case, especially in Windows 7, that a font is present in the Font folder but is not visible because the “Hidden” attribute is set. While in the Font Folder, tap the Alt key to show the menu bar. From the Tools menu, select “Folder Options…,” Click the “View” tab, and make sure “Show hidden files and folders” is selected. If you find a needed font with the “Hidden” attribute set, clear the “Hidden” check box under file properties.
Error 380 may also be caused by the accidental selection of an incorrect printer: for example, when attempting to print labels with a photo printer. Usually, if the user selects “Print” from the File menu and selects a printer other than the default printer, there will be no problem. However, if error 380 is encountered, try setting the Windows default printer to be the desired printer, restarting the program, and trying again.
Error 380 may also be caused by printing to Adobe PDF Writer with the resolution set at “screen resolution” instead of a numeric value, such as 150 or 300 DPI.
Keywords:
"...Index is not an index in this table"
Generally this means the database is "corrupt."
Sometimes this can be fixed by selecting "Repair and Compact Database" from the Utilities menu.
If this does not work, see "Payroll System database reconstruction" in the "Detailed Instructions and Procedures" section of the FAQ.
Keywords:
Error 381 indicates that data presented to the program is inconsistent. It is looking for a nonexistent item in a list of items. For example, looking for item 13 in a list with only 10 items would be “invalid”.
There are many reference files in the program folder which contain arrays. Imagine, for example, a file which contains two columns: first column contains the two letter postal abbreviations for states, and the second column contains the full names of the corresponding states. That is an array.
There are several circumstances under which error 381 can be encountered. Descriptions follow with indication of corrective action.
Errors 9 and 381 on program start
When these errors occur at program start, it means that one part of the program was busy trying to communicate with TaxTools.Com to determine whether an update is available while you were trying to use another part of the program to open a document or form. And due to either hardware or software cause the access to that site is being blocked. You may already know that your internet access is temporarily down. Or your firewall program might have been configured to deny access to the internet for this program.
The immediate fix is to bring up the program Configuration Options screen and clear the checkbox in the top left corner, “Check for web updates….”
Error 381 during import from CSV file
A CSV file represents an array of multiple columns and multiple lines. There have been two known ways to encounter this error during the import function. One way is to have one or more rows of nothing after the last valid row in the file. In other words, when preparing to generate a CSV file from an Excel spreadsheet, delete all rows past the last significant row.
Another error 381 during CSV import occurred because there were not yet any clients in the client folder. To import payroll payees and dollars the first step is to select the client.
Error 381 while entering payroll data
There are two types of problems which can result in this error. If the error occurs on each of a number of different clients, then it is probably a program reference file which needs to be replaced This is done by uninstalling the program and installing it again.
If only one client is encountering the problem then there is probably a damaged file in the database folder for this client. Generally it would be a good idea to call CFS for technical support for that kind of issue.
Error 381 while entering stock mutual funds data
In the past, this error has been caused by conflict with other software. In particular, some other program had been installed which included a module VSFLEX7L.OCX. The problem is that the version of that program module is later than the version which works with CFS software. We found version 7.0.0.123. What we use is version 7.0.0.78.
The solution is to search for VSFLEX7L in the Windows folder. Rename the file, changing the extension from OCX to OCY. Then reinstall the CFS program. (In the program folder find the WSSETUP folder and execute the SETUP.EXE in that folder.)
Keywords:
This error is seen after some other error has already caused the program to crash. It means that the form you see on the screen belongs to a program which is no longer running.
Ignore this error. Close the form. The error which occurred immediately before this one is the one which needs to be resolved.
Keywords:
Programs such as CFS Payroll System and TaxTools sometimes call upon other programs (sub-programs) to do common tasks. The above error message indicates that at least one of these sub-programs is missing or its Windows registry information is incorrect.
The sub-programs are installed and registered by the program installation. However, maintenance procedures such as registry scans or uninstalling other programs can damage the environment.
If this is a network installation with the program installed on the server, or a single user installation and the program is for year 2009 or later, the following procedure will likely solve the problem.
(Note that you must be an administrator on the workstation to perform this procedure.)
In the program folder find the WSSETUP folder. In the WSSETUP folder execute the SETUP.EXE file.
Keywords:
rte429, error 429, activex
This problem is not related to your CFS license code. It is an indication that some program maintenance has been performed which has caused a problem in the Windows registry for one of the components of the CFS program.
If you have any CFS programs from years 2009 to current installed on this computer, you can use the following procedure:
Use the properties of the program shortcut to find the program folder:
Right click on the program icon.
Left click on PROPERTIES.
Examine the START IN box.
In that program folder, find the WSSETUP folder.
In the WSSETUP folder find and execute SETUP.EXE. Follow the prompts to reinstall the program.
This should fix the problem.
For CFS programs from 2008 and earlier, use the following procedure:
On the bottom left corner of the keyboard, the key between CTRL and ALT is called the “Windows key.” Hold down that key and type the letter R. This brings up the one line RUN box.
In the RUN box, type CMD and hit ENTER. This brings up the black DOS box.
If the operating system is 64 bit Windows 7, then type into the DOS box:
CD \WINDOWS\SYSWOW64 and hit ENTER
If the operating system is 32 bit Windows 7 or XP, then type into the DOS box:
CD \WINDOWS\SYSTEM32 and hit ENTER
Type REGSVR32 TX4OLE.OCX and hit ENTER.
If you get the response “SUCCESS,” the problem should be solved.
If you get the response “Windows cannot find…”, you probably misspelled REGSVR32. Try again.
If you get the response "failed to load", it could be because you misspelled TX4OLE.OCX or the file has been deleted from your computer. Try again.
If the failure is for any other reason, uninstall the program and re-install it.
Type EXIT and hit ENTER to close the DOS box.
Keywords:
rte429, error 429, tx4ole
Although the computer may have more than a gigabyte of real space, the amount of memory allocated by the operating system for graphics processing is a fixed amount. This error generally means that the current memory available for virtual screens is too small.
The solution for this problem is to reboot the computer. If the error occurs frequently, there is probably a program with a “memory leak.” That is a program which asks the operating system for memory, but when done with the memory, it does not give it all back to the operating system.
An "Error 480" crash usually occurs when a lot of detailed information is displayed on screen (such as in the Federal/State Tax Planner).
One change you can make in CFS programs to reduce the virtual screen load, and therefore avoid this error, is to turn off the Help Panel feature.
In the CFS program, click on Configuration to bring up the Configuration Options. In the upper right corner, remove the check next to "Help Panel." Click the “Save Settings” button, then “Close.”
The program will no longer display the yellow help panel at the bottom of the screen, and will therefore be less likely to crash with Error 480. Help information will still be available in any field by pressing the F2 key.
Keywords:
rte480, error 480, help panel, win2000, windows 2000
Error 482 indicates that the communication path between the program and the printer is broken. Status information is not available. Usually, the easiest fix is to switch the windows default to a different printer temporarily, then switch back to the desired printer and try again:
Close the CFS program.
Go to the Control Panel and open "Printers."
Note the printer with the check mark. That is the default printer.
(Sometimes Error 482 occurs because the wrong printer is designated as default.)
Right click on a different printer and left click on "Set as Default Printer."
Right click on desired printer and left click on "Set as Default Printer."
Open the CFS program.
Try printing again.
If, in the above sequence, the default status was set on the wrong printer, setting the appropriate printer as default may fix the problem.
If the above sequence does not solve the problem, go to printer properties and find the button called "Print Test Page". Try it. If the test page does not print, then
Shut down the computer.
Power off the printer.
Turn on the printer.
Turn on the computer.
Try again.
This problem was encountered on a network printer. Under Printer Properties - Advanced, checking the box for "Spool before print" cured the problem.
Keywords:
Error 484 means that the printer is not responding to the program. This could mean there is a hardware problem. However, it can usually be fixed by simply switching the Windows default to a different printer temporarily, then switching back to the desired printer and trying again:
Close the CFS program.
Go to the Control Panel and open "Printers."
Note the printer with the check mark. That is the default printer.
(Sometimes Error 484 occurs because the wrong printer is selected.)
Right click on a different printer and left click on "Set as Default Printer."
Right click on desired printer and left click on "Set as Default Printer."
Open the CFS program.
Try printing again.
If this procedure is not effective, try printing a test page. If the test page prints, try shutting down and restarting the workstation. This will restart the spooler, which could be the problem.
If the test page does not print, there may be a hardware issue. Maybe a cable is not plugged in correctly. Shut down the computer. Power off the printer. Turn both back on and see whether it works. Watch for hardware error messages during this process.
Keywords:
AT PROGRAM START
Error 5 at program start is most often caused by bad configuration information. Usually it is the result of a change in disk drive layout. For example, in the network version of the program, the configuration can be pointing at a disk drive which is no longer mapped. The usual network configuration is to have the program installed on a mapped network drive and the database in that same area. But if the program is installed in one place and the data is in a completely different area, then this problem can occur.
The easiest fix is to repair the “Autolog” facility which automatically selects a configuration depending on a computer name. Under the program folder (like PR2011) is an INIS folder. In that folder, find the file AUTOLOG.INI and rename it to AUTOLOG.INX. Then when you start the program it will default the database location to the same area as the program folder, allowing you to add a user name and then go to configuration to show the program where the data really is. But the program may come up with an empty database. The user can then go into configuration and change the path to the appropriate new location for the data.
AT PROGRAM START WITH VISTA
With Vista as the operating system, there is frequently an encounter with error 5 when an automatic update is attempted. The update file is downloaded across the internet. Then the error 5 occurs when the program tries to pass control to the update file. The download file has been downloaded to the UPDATE folder in the PROGRAM folder. Find that folder and double-click on the file – TTUPDT or PRUPDT – to accomplish the update.
AT PROGRAM START WITH WEBROOT
Program execution on a system with the Webroot brand of antivirus can be a problem. The program executed by the shortcut is XX20nnST.exe. That program does its work and then calls the program XX20nn.exe. The operation terminates with error code 5. The solution is to find out how to eliminate the CFSLIB folder from protection by the Webroot antivirus system. (That may need a call to Webroot to find out how.) There is a temporary bypass: change the shortcut so that it points at the real program instead of the starter. In other words, open properties of the icon on the desktop and remove the ST from the target line – making it XX20nn.exe instead of XX20nnST.exe
DURING IMPORT FROM QUICKBOOKS
Error 5 occurs during import from Quickbooks with certain data errors – like invalid or missing employee address, or missing SSN.
ON FORM OR REPORT PRINT
Error 5 can sometimes mean that a routine call included a date in an incorrect format. This can be the result of incorrect settings in “Control Panel” “Regional Settings” for the format of date – maybe in conjunction with a different language setting.
ON LABEL PRINT
Error 5 was the result of trying to print labels when there was no default printer on the computer.
Keywords:
VISTA, WEBROOT, QUICKBOOKS, PRINT, LABEL
If you receive the error message, “An error(-5001:
0xffffec75) has occurred…”), you must click the “Detail” button to get further
information.
If the Detail reveals the line “SetupNew\Setup.cpp(211)” the
installation will have to be done in safe mode. See the article “Safe Mode Boot Installation” under “Detailed
Instructions and Procedures.”
If the Detail reveals one of the following lines…
“SetupNew\Setup.cpp(135)”,
“SetupNew\Setup.cpp(588)”,
“SetupNew\Setup.cpp(615)”,
…the download was probably truncated, and the install file
is incomplete. You will need to
download the file and install again.
Note: If you are attempting to perform an automatic update
and you receive one of the above error messages, you will need to perform
manual download/install from Taxtools.com - Downloads - Download Updates.
Keywords:
safe,
ERROR 52
At program start is frequently the result of a network configuration problem. Examples are use of UNC pathing and sharing the wrong folder. Also, on network or local installation, installing multiple programs into a single folder may result in this error.
UNC NETWORK PATHS
Error 52 is often caused by the use of a UNC path instead of a mapped drive letter. A UNC path looks like \\server\sharepoint\CFSLIB\TT2010. A mapped drive letter path looks like X:\CFSLIB\TT2010. Paths are stored and manipulated by the program, and the program is designed to use mapped drives. Using UNC paths will sometimes lead to unexpected results.
For more information, see the topic “Detailed Instructions and Procedures - How to map a network drive.”
PEER-TO-PEER - WRONG FOLDER SHARED
Sharing the wrong folder in a peer-to-peer environment may also result in error 52. For example, let’s say the program is installed on one workstation in the location C:\CFSLIB\TT2011, with the intention of sharing from a second workstation. In a peer-to-peer environment such as this, the appropriate folder to share is CFSLIB. Selecting a lower folder to share, such as the TT2011 folder, will result in error 52. (Note: sharing the entire drive is not recommended.)
For more information, see the topic “Detailed Instructions and Procedures - How to map a network drive.”
INSTALLATION FOLDER SELECTION
When installing CFS programs, it is best to use the default destination. Installing multiple programs to the same folder (for example, C:\CFSLIB\) will cause problems. If you right click on the TaxTools 2011 shortcut icon and select “Properties” from the menu, the target should be C:\CFSLIB\TT2011\TT2011ST.EXE, not C:\CFSLIB\TT2011ST.EXE.
DUAL MONITOR SUPPORT
Although very infrequent, there has been an occurrence of error 52 due to a conflict with an NVIDIA adapter for dual monitors. To resolve the conflict:
In NVIDIA Desktop, find the Applications table.
Click Add.
Browse to the CFS program (e.g. C:\CFSLIB\TT2012\TT2012.exe) and select it to put it into the program list.
Unselect the master “Enable” checkbox to disable NVIDIA for this program.
There should now be a large red X in front of the program entry.
Click Apply, then OK.
Close NVIDIA Desktop Manager.
The CFS program should now work. You will need to apply the same fix to any other CFS programs and to next year’s programs.
FAILURE DURING ADD-EDIT PAYROLL OPERATION
When entering dollar figures into the payroll grid, the program accesses tax rate reference files. These files are located in the COMMON folder. For the network version of the program the COMMON folder is located in the CFSLIB folder on the network drive. For the local version of the program the COMMON folder is C:\CFSLIB\COMMON.
The COMMON folder contains a folder for each year, such as WRATE12 for 2012. Delete the folder for the year that has the problem. The folder will be re-created the next time it is needed. If the error 52 is being caused by a bad or missing rate file, this will fix the problem. If the error 52 still occurs, then the problem might be another reference file.
DATABASE CORRUPTION
If error 52 occurs with only one client, it is probably due to corruption of the database. Note that this can appear to be “Error 52 at program start” if that particular client was the last one worked on and is the client selected when the program is opened.
If you suspect that the database has become corrupted, it is best to call CFS Technical Support for assistance in rebuilding the database. If you are skilled with computers and wish to attempt this yourself, see the “Payroll System database reconstruction” topic in the “Detailed Instructions and Procedures” section.
Keywords:
Error 6 – overflow – indicates that the program has done a calculation and the result is too large to be useful. An example would be when you expect an answer to be between 0 and 100 and the answer comes out to 10000.
There are a number of different ways to encounter this problem. So the solution depends upon what the program was doing when the problem was encountered.
The first question is whether the problem is bad data, program problem, or computer configuration problem. There was an operation you performed which was stopped by the error 6 encounter. Try that same operation on a different client or two or three. If the problem is encountered on each, then it could be a program problem or a computer problem.
Try the same operation with last year’s program if you have it available. If the problem affects that program also, then there is apparently a problem in the computer configuration. If this is the case, then reboot the computer to see whether that will fix the problem.
If the problem appears to be a computer configuration problem there are a couple of adjustments which might be appropriate or helpful. In the program go up to the menu bar and select configuration. In the configuration dialog, remove the check from the line called “Help Panel”. The other adjustment is described below in the paragraph “CHANGE FONT SIZE WITH WINDOWS XP”.
If the program for one year fails but for another year’s version of the program works ok, then the problem could be reference information used by the program. The probable fix for that is to uninstall the program and then install the program again.
If the failure seems to be on one client but not on other clients, then there may be some error in the client data or some data to which the program is sensitive.
If, for some reason, you are using an old version of a CFS program (earlier than 2008) then there was sometimes a problem where an address was processed by a module that should not have been called. So an address like “12345 E 237th St. was interpreted as a mathematical expression where E was used as an exponent flag resulting in a very large number. That problem should not exist in current programs, but it is mentioned here just in case it happens again.
CHANGE FONT SIZE WITH WINDOWS XP
Right click on the desktop in any open space and left click on properties.
At the top, click on the SETTINGS tab.
Then click on the ADVANCED button.
At the right end of the DPI SETTING box is a drop-down arrow by means of which to change the setting. Remember the current setting which we will call the START SETTING. Select something different from the current setting.
Click the APPLY button. Reply YES to use the current.
On the next screen, click again on APPLY.
When the system asks about restart, tell it NO.
Again, right click in an open space on the desktop and left click on Properties.
Go to SETTINGS and ADVANCED and use the drop-down to change it back to the START SETTING.
Apply or OK your way out of the properties. This time, when the system asks about restarting the machine click YES to initiate the restart.
Keywords:
When data access is prevented by a combination of errors 63 and 380, the problem is probably inconsistent data, like a mixture of old and new reference files. Maybe during an update some file or files did not get replaced.
The general solution is to uninstall the program and then install it from a fresh download of the whole program.
If the installation on this machine is to the local C: drive, then use the control panel applet “Add or Remove Programs” ( Windows XP) or “Programs and Features” (Windows 7) to remove the program.
If the installation is the network type, then the first step is to find the workstation which was used to install the program to the network drive. In the XP Add/Remove Programs applet or in the Windows 7 Programs and Features applet find the program to be removed. If the program name includes the word “Workstation” it is not the right entry. If there is no listing of the program without “Workstation” try a different machine. If the program is listed both with and without “Workstation” then first uninstall the Workstation and then uninstall the other.
After the program has been uninstalled, use Windows Explorer (My Computer) to examine the program folder on the network drive. If your uninstall has been successful there should probably be no Templates folder, no WRATEnn folder, and no WSSETUP folder. If those folders still exist then you may not have uninstalled the program from the right workstation. Try again from another workstation.
When you have verified that the program has been properly uninstalled, then install the whole program (not an update) to that same location on the network. Do this by downloading an installer from TAXTOOLS.COM - Downloads - etc. If it is a current year program then put the mouse on DOWNLOADs and select Download Software or Download Demo. If it is last year’s program or older, then under Downloads select Past Releases.
Keywords:
If the checkbox in the Configuration dialog is set to "Check for web updates when program starts," the program will attempt to contact taxtools.com to determine if an update is available. When this happens, a conflict with a component of the online service CompuServe causes the error.
You can use File Find (or Search) to locate the file RPAWINET.DLL on the C: drive of the computer. If you are not a current user of CompuServe, you can permanently rename this file to something like RPAWINET.DLX to eliminate the conflict.
If you are a current user of CompuServe, you can rename the file temporarily, open the CFS program, clear the "Check for web updates" checkbox on the Configuration screen, and save the configuration. Then you can rename the file back to RPAWINET.DLL. Note that you will not be able to use the "Check for web updates when program starts" feature or the "Update from the Web" option on the Internet Options menu. You must download and install program updates manually.
Keywords:
error 7, RTE7, compuserve, rpawinet, update
The most frequent cause for this message is an attempt to
gain modify access to a file which is currently in use by some other
program. So the first question is which
resources (files) were being accessed at the time the error was
encountered. For example, is the problem
associated with program start, program close, or program update or install? Or is it encountered when you are in the
middle of using the program?
PROBLEMS DURING INSTALLATION/UPDATE OPERATIONS
Automatic update failed - error 70 prevented the
download.
Solution was to download the update from Taxtools.com -
Download - Download update to the desktop.
This gave us an update program we could use.
In a network installation environment - update was
accomplished while one workstation was still running the program. On conclusion of the update, only the
workstation responsible for the update can get to the program.
Solution to allow other workstations access was to close the
program from the workstation which was had been open through the update.
In a network installation environment, after one workstation
has updated the program, the other workstations will be updated on next
execution.
If there is an error 70 message referring to a program
CFSSTRT then the update of the workstation is failing due to a busy file. You probably have to “Change User” and under
the other user close the program. Then
Change User back to the failing configuration and try again. This can also be accomplished by shutting
down the workstation and restarting it.
PROBLEMS WHILE RUNNING THE PROGRAM
With the database on a network drive, error 70 was
encountered when trying to add a client.
Attempts to rename various folders were successful, except for the DB
folder. And in the DB folder it was not
possible to rename the DBF file. That
was the busy file. At the server, the
Computer Management - Shared Folders, the busy file was found. Forcing release of that file cured the
problem.
PROBLEMS AT PROGRAM CLOSE
With the program and/or the database on the network drive,
there may sometimes be a problem with a busy database or configuration
file. The problem file can sometimes be
isolated by trying to rename the folders - the DB folder and maybe the INIS
folder. But the real solution is
usually to go to the server and right click on the “My Computer” icon and left
click on “Manage” to bring up the Computer Management program. Under Shared Folders you may be able to find
the problem file under Open Files.
The other fix for this problem is to restart the server.
If this type of problem is frequently encountered, it would
suggest a problem with the network hardware.
Problems of this type are uncommon.
Keywords:
Usually, error 75 indicates a problem with rights. The most common problem is that the logged on user does not have the right to modify files in the designated folder. There are, however, a number of other configuration characteristics which can cause this problem. One example is an invalid path or non-existent path. Another is conflict or competition with other software.
Below is a list of symptoms and configuration choices. It is effectively a table of contents for the following paragraphs which describe those situations. Read through the list to see whether one or more of the descriptions is applicable. Error 75 information is divided into three FAQ articles due to space restrictions.
= = = = = = = = = =
PART 1
Network installation, new or changed configuration.
Error message refers to CFSSTRT.
New workstation, especially Windows 7.
Error 75 - Path/File access error Part 2
Program works for one person but error 75 for another.
Database is effectively Read Only
Restore/Import from diskette
Restore Payroll System from a CD/DVD
Some programs work, some don’t.
Antivirus is Comodo, Avast, Bit Defender, StopSign
Automatic backup is continuous.
Error 75 - Path/File access error Part 3
None of the above: Check Read Only and Hidden
= = = = = = = = = =
Network installation, new or changed configuration
The Network version of CFS programs allows the data to be stored in a shared location like a folder on a server. Access to this folder should be through use of a mapped drive letter. That mapped drive letter refers to a folder on the “server” – maybe a real server which is not used as anyone’s workstation, or maybe a computer in a peer to peer configuration. That folder has properties of security, and sharing permissions. On that specific folder, the sharing permissions must allow CFS program users to have MODIFY or CHANGE capability. And that folder, as well as the CFS folders must have security set to allow CFS program users to have MODIFY or CHANGE allowed.
If the error 75 is being encountered while you are trying to implement a new server, then there may be something remaining to be done on making the shared folder available to users at workstations.
There are different sets of controls regarding security and sharing permissions, depending on the environment of the “server”. If the server operating system is Server 2003 or Server 2008 then the Properties dialog for the folder will have tabs for security and sharing. On Windows XP there may or may not be such tabs. Instead, there may be check boxes in the properties dialog for “Let network users access my files” and “Let network users modify my files”. Or there may be a Sharing tab with a permissions button. Using that permissions button, give Everyone a check in the box for Allow Change.
The default configuration for CFS programs has the database folder within the program folder. The program can be configured so that the program is installed on one computer and the data is stored on a different computer/server. If this is the case, and the drive letter previously assigned to the old server is no longer available, then sometimes the attempt to reach the old drive letter can result in error 75. Try adding a new user on program startup, which user will get a default database path. Then in the program you can go to Configuration to develop the path to the new database location.
Error message refers to “CFSSTRT”
See the following section regarding “New workstation … Windows 7.
New workstation, especially Windows 7
Beginning in 2009, CFS programs place a footprint on the workstation. It is the contents of the CFSLIB folder on
the root of the operating system drive (Normally C:\CFSLIB). On some installations, this folder inherits
security settings from the root of the drive, which includes a security setting
which restricts “Modify” to administrators.
Users of the CFS programs do not have to be administrators, but they do
need modify permission on CFSLIB and
all contained folders.
Generally,
for Windows XP and later, the C: drive is formatted as NTFS. If some users cannot write within the
C:\CFSLIB folder but others can, then it is necessary to go to properties on
the CFSLIB folder and select the security tab in order to select “users” of the
machine and check the “Allow Modify” box.
If
the security tab is not present in the properties dialog, then “Simple File
Sharing” is probably in effect. If the
operating system is XP Professional or Windows 7, then go to Tools – Folder
Options – View tab. At the bottom of
the list, remove the check from Simple File Sharing. If, instead, this is XP Home edition, then shut down the computer
and bring it back up in Safe Mode. Then
you will be able to select the Security tab in the CFSLIB properties dialog.
Keywords:
error 75
Program works for one person but error 75 for another.
The
cause of this problem is that either a folder security setting is bad or a
network share point permission setting is bad - depending on the general configuration.
On
a standalone workstation, the program may have been installed while
“administrator” was logged on. And the
program works ok while administrator is logged on. But when the normal user logs on to the machine, the CFS program
fails with error 75. The solution is to
log on as administrator, and then bring up the Properties dialog for the
C:\CFSLIB folder. On the Security tab,
add a user with the name “everyone” and give that user “allow modify or
change”.
In
a network configuration start by doing the actions of the above paragraph -
give everyone allow modify or change on C:\CFSLIB. Then at the server, do the same thing for the CFSLIB folder. On the server, there is a folder which is
shared - the folder to which the workstation drive is mapped. On that folder, under properties, find the
share tab and the “permissions” button.
Again, add a user “everyone” and give that user “allow modify or change”
under the share permissions.
Database is effectively Read Only
Making
sure that Modify is allowed for CFSLIB and included folders is necessary. However, the database might not be in the
vicinity of the program. For example,
in some network environments, the CFSLIB for the program is on one server, and
the data is kept on a different server.
The security and sharing permissions on the shared folder containing the
database must allow modify for all users of the program.
Restore/Import from diskette
If
error 75 is encountered while attempting to restore or import from a diskette,
it could mean that there is a bad drive, a bad diskette, or the protection
switch is set on the medium. Create a
temporary folder on the hard drive and try to copy the contents of the diskette
to that folder. If the copy is
successful, then bring up the properties on the temporary folder and make sure
read-only is cleared. Try the
restore/import from the temporary folder.
Restore Payroll System from a CD/DVD
If
error 75 is encountered while attempting to restore or import from a CD/DVD
drive, it could mean that there is a bad drive or a bad medium. The usual error on attempting to restore
from a ReadOnly device like a CD ot DVD is error 3051. The procedure to attempt is: create a temporary
folder on the hard drive and try to copy the contents of the CD or DVD to that
folder. If the copy is successful, then
bring up the properties on the temporary folder and make sure read-only is
cleared. Try the restore/import from
the temporary folder.
Some programs work, some don’t.
In
some environments, there could be multiple programs installed which could be
different programs or different years of the same program. And a single user might be able to use some
of these programs, but encounter error 75 on others.
To
correct this situation, use the security tab to set Allow Modify on CFSLIB for
all users of the programs.
Another
problem that sometimes happens is that a setting might not propagate
properly. For example, although the
ReadOnly setting may have been cleared
for CFSLIB, a sub-folder might still have ReadOnly set. So if there is a failure on one program but
others work, try clearing the ReadOnly flag in properties of the folder for the
failing program. If that does not
correct the situation, then bring up properties on the folder for the failing
program and make sure the settings for Security include Allow Modify for the
applicable user or group.
If
there is no “Security” tab on folder properties, then go to Tools - Folder
Options - View tab. If there is a line
close to the bottom which says Simple File Sharing, remove the check from that
box. Then look for a Security tab on
folder properties.
Antivirus is Comodo, Avast, Bit Defender, StopSign
There
have been numerous occurrences of conflict between these malware defensive
tools and especially the payroll program.
Errors caused are codes 75, 3049, 3050, 3051. If these tools are in use, then it is necessary to set exemptions
or exclusions so they do not interfere with the database folder: for example, PR2010DB. If the crash is during backup, then the
probable fix is to set exclusion of the entire CFSLIB folder.
Automatic backup is continuous.
New
hardware/software facilities have become available which allow backing up data
to an external drive or possibly across the internet (like Carbonite) while you
work. Some programs cannot operate with
the kind of contention those tools cause.
Again, it is necessary to exclude the database folders from those
operations.
If
the CFS program is set to automatically back up the database on exit, then the
resulting backup folder can be included under the protection of the automatic
backup facility. So really no
protection is lost by excluding the primary database.
Another
way around the problem is to pause the automatic backup procedure while payroll
data entry is in progress. When you
resume the backup software it will catch up with changes made while it was
paused.
Keywords:
None of the above: Check Read Only and Hidden
Sometimes
after some kind of system recovery has been performed, or during installation
processes, some of the files or folders under CFSLIB may be set to read-only status. If changing the security settings for the
folder has not cured the error 75 problem, then bring up the properties dialog
for CFSLIB and use it to clear the Read Only and Hidden settings using the
following steps.
Note - if you have many years of CFS this might take a few
minutes.
Note - in a network installation do this on the network
drive CFSLIB.
If that does not cure the problem, do it also on the
C:\CFSLIB folder.
Click
in the Read Only box until it contains a black check mark. Do the same for the Hidden check box. Then click the apply button. Select the option to do this for all files
and folders.
When
the operation completes, click in each of those boxes to clear it. Then click the Apply button and select the
all files and folders option.
The
“Read Only” check box is unusual in that there are three possible status
indications. If you then close the
properties and open properties again, you will probably find that Read-Only is
shaded. This means that there are some objects in the folder which are Read
Only. Those items are “owned” by the
system. So a shaded Read Only box is
not an indication of trouble.
Keywords:
error 75, hidden
This is an error that sometimes occurs when opening a letter in Tax Corresponder. It also occurs when creating a cover letter in other programs. The error is usually caused by a conflict with the program MOTIVESB.EXE. This program is installed by your Internet service provider. It is not required for use of the Internet, but is used for error reporting or tracking.
If you use Ctrl-Alt-Delete to bring up the Task Manager and look at Processes running, you will probably find MOTIVESB.EXE. If you end the process, this will solve the problem until you restart your computer and reactivate the MOTIVESB.EXE program.
For a more permanent solution:
1. Click on the Start button.
2. Click on Search and select All Files and Folders.
3. Search for the file MOTIVESB.EXE on the C: drive.
4. When the file is found, left click once to select it, then press F2 to enable the rename function.
5. Change the filename to MOTIVESB.EXF, then hit Enter.
(To back out of the rename function if you make a mistake, use the Esc key.)
NOTE: Disabling the program in this manner should not harm your system. However, we recommend renaming the file rather than deleting it so that, if you decide to re-enable the program, you can easily change the name back to MOTIVESB.EXE.
NOTE: If MOTIVESB.EXE is not found, then look for
MOTMON.EXE
MPVTM.EXE
MCCITRAY.EXE
MCCITRAYAPP.EXE
SBHOOKSVC.EXE
SBHOOK.DLL
Keywords:
tx4ole, 1-900, MOTIVESB, MOTMON
When these errors occur very soon after starting the program, the problem may be with internet access. Open Configuration Options and look for a check in the upper left corner - "Check for web updates when program starts." If there is a check in that box, and if there is a problem with access to the internet from this program, then the program may be unstable until the error message is presented.
The immediate fix is to remove that check from configuration. The longer range solution is to tune the hardware or software (firewall) so that the CFS program can again reach the internet.
Keywords:
rte 9, rte 381, subscript, invalid, property
Error messages without numbers
These fonts are called "Screen Fonts". They are used for displaying information on the screen. Their graphical representation is different from the TrueType fonts used for most other character display functions in the system. These fonts have always been a standard part of Windows. However, Microsoft has a bias toward TrueType fonts.
Usually, fixing this problem on Windows XP is easy:
1. Click on the Start button and then on Control Panel (or Settings and then Control Panel).
2. Select (double-click) Fonts.
3. Fonts is a folder. At the top is the menu bar. Click on Tools, then Folder Options.
4. In Folder Options, select the "Truetype" tab.
5. Remove the check from the box labeled "Use Truetype Fonts Only."
6. Click Apply or Close.
7. Reboot the computer.
More rarely, the problem is that the fonts have been deleted from the system. To fix this problem:
1. Put a CFS Software CD into the drive. If the installer starts, cancel and exit setup.
2. Click on the Start button and then on Control Panel (or Settings and then Control Panel).
3. Select (double-click) Fonts.
4. Fonts is a folder. At the top is the menu bar. Click on "File" and then on "Install new fonts."
5. Use the dialog box to first select the CD drive, then navigate to the Fonts folder.
6. Holding down the control key while you click the mouse button, select the fonts you wish to install. Then click the Install button.
You should now be able to open the CFS program. However, if you still receive the missing fonts message, reboot the computer.
Keywords:
small fonts, sans serife, rte380
When exiting a program causes a string of messages listing items that are "not saved," it means that the user has Read-Only access to a file that needs to be written to. If this is a network installation, possibly the security/share settings at the server need to be modified. See the topic "Your Network Data is Read-Only."
This problem may also occur on a single Windows XP machine with multiple users. One user has full access to the program folder, but it appears as "Read-Only" to all other users. In this case, the user with full access must bring up the Properties for the CFSLIB folder and set permissions so that the appropriate users have "Modify" permission.
NOTE: For 2008 and earlier programs, If XP/Vista users are "Restricted," the machine administrator must also give all users "Modify" permission for C:\WINDOWS\CFSREG.INI or C:\WINNT\CFSREG.INI.
For 2009 and later programs, If XP/Vista users are "Restricted," the machine administrator must also give all users "Modify" permission for C:\CFSLIB.
Keywords:
not saved, exit, read-only, restricted
There are several situations which can cause this behavior: missing modules, partially installed programs, poorly designed programs. For example, Microsoft Office sometimes requests additional installation when our program is executed. If multiple logons are used on the computer, it requests a CD for each user. Dell computers sometimes have partially-installed software for which installation is triggered by execution of a CFS program.
For some programs, such as Microsoft Office, the only action required is to open the CFS program with the appropriate Microsoft Office CD in the drive. Doing this once for each Windows logon solves the problem.
For programs that you do not wish to use, open the Control Panel and go through the "Add-Remove Programs" list to find the offending program and remove it. For example, Dell used to partially install Dell Picture Studio and Image Editor on their computers. Most of our users have no need for this software.
Another possible solution is to check the offending program's web site for updates. Sometimes this problem has been recognized and corrected by the vendor in a later version of the program.
Sometimes, when you attempt to uninstall the identified program, the uninstall procedure fails, indicating the need for a CD or some other program source. In this case it may be necessary to request help from the vendor of such a program.
FAILURE DETAILS: To get further details on the error, do the following:
1: Right click on "My Computer": left click on "Manage"
2: Select the Event Viewer - for Applications.
3: Note the column labeled "Event". Event numnbers 1001 and 1004 contain detailed information on the error encountered by MSI (Microsoft Installer). This information may be significant when calling the vendor.
Keywords:
feature, 1706, CD, MSI
The first error message is something like "The feature you are trying to use is on a CD-ROM or other removable disk that is not available" when you try to bring up one of the CFS program. And when you click the Cancel button, there is hesitation, and then the error message "Error 1706: No valid source could be found for product (). The Windows Installer cannot continue."
Please refer to the article Error 1706: No valid source could be found for ...
Keywords:
Installation Questions
The
error message, with no number, is “A previous version of Payroll System 20nn
was not found at the specified location.
Please try again.”
When
the program was installed on this workstation, uninstall information was
captured which indicates where the program resided at that time. That information is used by the installer in
the attempt to update the program. The
message indicates that the update installer is unable to find the executable
via that path. Sometimes this is
because the program no longer resides at that location. Under Windows 7 it could mean that the path
has been remembered in the UNC format which is unacceptable to the update installer.
Maybe
the program was moved from one drive to another for space reasons.
Maybe
it is a network situation and drive letters have changed.
Maybe
the program folder was deleted when uninstall was intended.
To
resolve this situation, uninstall the program and install it again with the
latest version of the full installer.
On
Windows 7 sometimes the apparently correct path is shown, but it gives this
“not found” indication. Click on the
browse button and use it to browse to the drive letter and to the correct
folder. Then try the OK and NEXT to see
whether the update will run.
Keywords:
The error message, with no number, is “A previous version of Payroll System 2011 was not found at the specified location. Please try again.”
When the program was installed on this workstation, uninstall information was captured which indicates where the program resided at that time. That information is used by the installer in the attempt to update the program. The program no longer resides at that location. So the message means that the program is no longer at the location where the uninstall information indicates that it was installed.
Maybe the program was moved from one drive to another for space reasons.
Maybe it is a network situation and drive letters have changed.
Maybe the program folder was deleted when uninstall was intended.
To resolve this situation, uninstall the program and install it again with the latest version of the full installer.
Keywords:
When you download a file across the internet into your computer, it is a single piece of data. This message indicates that the whole file did not make the trip. Maybe only 30% of the file was actually downloaded. Maybe 90% of the file was read. If the whole file was not read, then the program cannot work.
This problem is too common with dialup. It is infrequent with broadband.
The solution is to start over.
If the file is large, and the connection is dial-up, then there is the possibility that the service might time out after about 30 minutes. To prevent this, stay close to the computer and every 20 minutes move the mouse (no click, just move) and tap the left shift key on the keyboard a couple of times.
Keywords:
download, zip, win32, time out
This message indicates that the download was not successful. It means effectively the same as "Not a valid Win32 Executable" below.
Keywords:
download, zip, win32
Sometimes the situation arises that every time you start the program it tells you there is an update available, and you update the program. This means that you are executing one copy of the program and you are updating another. For example, you might be updating the program on your local C: drive but are executing the copy of the program on the network drive.
First, you need to determine where the program is that you are executing. Find the icon on your desktop. Right click on that icon and then left click on Properties. In the Properties you will find a line indicating "Target" and a line below it indicating "Start In". Make a note of this path - something of the form C:\CFSLIB\ST2006. Close the Properties display.
Repeat the steps which lead to updating the program. Watch for the screen entitled "Destination Folder". On that screen is the path to the folder which is to be updated. It is apparently different from the path you found on the target line in Properties.
Now that you know why the problem is happening, you can determine what to change. Is it appropriate to click the Browse Button to change the destination folder for the update? Or should you continue with the update, and then bring up the Icon Properties and change the target line of the icon (and the Start In line) to point at the folder which is being updated.
Keywords:
automatic, update, version
When this error message is encountered, it is necessary to look further to find the other error number in parentheses.
For example, first line indicates “An error(-5001: 0xffffec75) has occurred…”).
Click the “Detail” button to get further information.
If the Detail reveals a line indicating “SetupNew\Setup.cpp(211)” then the installation will have to be done in safe mode. See below for instructions.
If the Detail reveals a line indicating “SetupNew\Setup.cpp(135)”, then the probable problem is that the download was truncated. The whole installer file did not get transferred.
If the Detail reveals a line indicating “SetupNew\Setup.cpp(615)”, then the probable problem is that the download was truncated. The whole installer file did not get transferred.
If the Detail reveals a line indicating “SetupNew\Setup.cpp(588)”, then the probable problem is that the download was truncated. The whole installer file did not get transferred.
Installation in safe mode:
If you are installing from a download instead of a CD, it is generally a good idea to download the installer and save it someplace on your computer, like maybe in a C:\DOWNLOADS folder. On some computers, the internet is not available in safe mode.
First, you must make sure your computer is capable of being started in safe mode. You must have a standard keyboard which is attached to the computer using the round PS2 connector. If your keyboard attaches using the rectangular USB connection, you may try the procedure but do not expect success.
To get into safe mode, do the following:
Shut down the computer to power off.
Find the F8 key on the keyboard.
Turn on the computer.
Immediately start tapping the F8 key about once per second, until a STARTUP MENU is displayed. If there is some kind of logo, like DELL or COMPAQ or whatever when you turn on the screen, that is beside the point. Ignore it. Start tapping the F8 key as soon as you turn on the computer.
When you get the Startup Menu, select Safe Mode or Safe Mode with Networking, whichever is appropriate. If you have a network, then select Safe Mode with Networking if it is in the list. (Some operating systems do not show it.)
After what feels like too long, you will arrive at the login screen. Generally, you should use the same login as you usually do.
Windows then wants to know whether you want to run in Safe Mode – tell it yes.
You may then proceed with the installation or update which failed.
If the failure was in automatic update, then you do not need to go back to the internet. You will find the Update program in the UPDATE folder under the program folder. For example, if the failure was in automatic update of California Sales Tax Preparer program, then in Safe Mode bring up Windows Explorer and execute the program
x:\CFSLIB\ST20nn\UPDATE\ttupdt01.exe
When the desired installation has been accomplished, you can return to normal mode by clicking on START and SHUTDOWN and selecting the RESTART option.
Keywords:
If you have an "always on" Internet connection (DSL, cable, etc.), you can configure most CFS programs to automatically check for updates whenever you start the program. The program sends a query to taxtools.com to determine whether you are running the latest version of the program. If not, you will be asked if you wish to download and install the latest update.
To configure the program to automatically check for updates, open the Configuration dialog and put a check in the box in the upper left corner.
If your Internet connection is not "always on" then you do not want to configure the program to check automatically. You will have to program yourself to periodically check for updates.
To check for an update to the program, bring up internet access and then in the program go to Internet Options and select Update From the Web. The program will either indicate that no update is needed, or it will present a Download button so you can start the process.
Keywords:
update, automatic, internet
Manually updating a program from the Internet is accomplished in two steps: first, download the update file to the computer where the program is installed: second, execute the update file to install the update.
Method 1: Update from within the program.
STEP 1: DOWNLOAD THE UPDATE FILE
From within the program, go to the "Internet Options" menu and select "Update From The Web".
This should open a dialog box with a Download button. Click it to download the update file. On completion of the download, the "Download Complete" message is displayed. Click the OK button to acknowledge that message.
Next is the Welcome screen of the program installer.
STEP 2: INSTALL THE UPDATE
Click the NEXT button. Follow the onscreen instructions until the FINISH button completes the process. If there is a Winzip Self Extractor window (for installers earlier than 2009) it will disappear in about 10 seconds - be patient.
If there is a failure of any type in Step 1, or if there is a stall exceeding 5 minutes in step 2 then see "Manual update with update file" in the section "Detailed Instructions and Procedures." Print that topic, then reboot the computer and follow the topic instructions.
Keywords:
manual, download, update, internet
Manually updating a program on a computer without Internet access is accomplished in three steps: first, download the update file: second, copy or move the update file to the computer requiring the update: third, execute the update file to install the update.
STEP 1: DOWNLOAD THE UPDATE FILE
If you have accomplished automatic update or update from the web on another computer with Internet access, you have already downloaded the update file. Locate the file on the computer that has received the update. It should be in the folder C:\CFSLIB\xx20nn\UPDATE where "xx" represents the program (such as "TT" for TaxTools) and 20nn represents the year. For a TaxTools update, the file name will be something like "ttupd01.exe."
If you haven't updated the program on another computer, you will need to download the file to a computer with Internet access. This could be your computer at home, a friend's computer, or even a computer at Kinko's. Follow the instructions under "Manual download of program update" in the section "Detailed Instructions and Procedures."
STEP 2: COPY OR MOVE THE UPDATE FILE TO COMPUTER REQUIRING UPDATE
Generally the update file will be too large to put on a single diskette. If both computers are on a network, you should be able to access the file across the network. Otherwise, copy the update file onto a portable medium in order to transfer it to the computer requiring the update.
You can use a USB memory device (e.g. thumb drive) as long as both computers support it. Or, if the downloading machine has a CD writer, the update file can be copied to a CD, and the CD can be carried to the computer to be updated.
If the only medium available to both computers is a diskette drive, you may be able to use a "file splitter"—a utility that will split a single large file into parts that will fit onto multiple diskettes. You should be able to find an inexpensive or free file-splitting utility by performing an Internet search for "file splitter."
STEP 3: EXECUTE THE UPDATE FILE
On the computer requiring the update, use Windows Explorer to find the update file wherever you have copied it—across the network, on a USB drive, on CD, or in a folder where it has been reconstructed by the file splitter utility. Double click on the update file to execute it.
When you execute the file by double-clicking, you may or may not have to click on a RUN button before you can click on the SETUP button to start the installation process. Click the SETUP button, then follow the onscreen instructions until the FINISH button completes the process.
NOTE: No part of this process should take more than five minutes. If there is a stall exceeding five minutes, see "Manual update with update file" in the section "Detailed Instructions and Procedures." Print that topic, then reboot the computer and follow the topic instructions.
Keywords:
download, update, setup
The network version of a CFS program allows the database for the program to exist on a shared resource, such as a network drive. The database may therefore be accessed from multiple workstations at the same time. In addition, the program itself may be installed on a network drive, but this is not necessary. However, that is the type of installation described in this article. There are two other articles describing installation on local workstations with only the data on the server, and installation on a workstation which is also the server for other workstations for this application.
The steps in the automatic CD installation of network version CFS programs are listed below.
Please note: The following installation is not done at the server. The CD is used at a workstation, installing to the server using a mapped drive letter.
Step 0:
Preparation for the installation means doing as the screen instructions say - close all other programs which can be closed, and disable any anti-virus software you have installed.
This installation procedure is selected only if the program is to be installed on a server, using a mapped drive letter. Before beginning the installation you must determine what that drive letter is - either by knowing about your network, or possibly by looking at the target line in the properties of the icon for last year's program if it was the network version and is installed on this machine. If the drive letter has not yet been mapped on this workstation, please see the article "How to map a network drive."
Step 1:
If the operating system is Windows 7, Windows Vista, Windows XP or Windows 2000, be sure you are logged on with administrator permissions. Right click on the Start button to bring up the context menu. If this context menu includes "Open All Users" and "Explore All Users," you should be able to install software. (Windows 98 and Windows ME do not have this requirement. Permission to install software on these operating systems is granted to any user.)
Step 2:
Put the CD into the CD drive. On most computers, AUTORUN will automatically initiate the setup. However, on some computers this feature has been disabled by the user.
Step 2A:
If after a minute or so the SETUP program is not initiated by AUTORUN, then SETUP will have to be manually initiated. Do you know the drive letter for the CD drive? If not, double-click on "My Computer" to bring up a window showing all the drives, and see which drive contains the CD with the CFS green circle. Note that drive letter. Close the My Computer window.
(NOTE: If the CD with the green CFS circle was not found in the My Computer window, there may be a problem with the CD or with the drive. Double click on the CD drive. If it does not show contents then you may have a hardware problem. Installation cannot proceed until the problem is fixed.)
If/when you know the drive letter for the CD drive:
Click on the Start button to bring up the Start Menu.
Click on RUN.
In the RUN box, type "X:\setup" (where X stands for the CD drive).
Click OK to run the setup.
When the setup has been run, either automatically or manually, you will see a screen called "CFS Software Installer."
Step 3:A sub-window entitled "Welcome" should be visible. There are buttons labeled "Next" and "Cancel." Click the "Next" button to continue with the installation.
Step 4:
A sub-window entitled "Information" should be visible. Again, click "Next" to continue.
Step 5:A sub-window entitled "Edit Firm Information" should be visible. Fill in this form using the information from the mailing label or receipt. When everything is filled in through zip code, you may click "Next" to continue. The fields after zip code are optional.
Step 6:
If there are programs installed on your system which are also on the CD, the next screen will contain a sub-window entitled "Select Programs to UPDATE." This screen will list the programs that are on both your computer and the CD, indicating whether they need to be updated or not. You do not need to make any changes - just click the "Next" button.
NOTE: If there are no programs on the CD that are also installed on the computer, this UPDATE screen will not appear.
Step 6:
A sub-window entitled "Select New Programs to Install" should appear next. This window contains a list of programs which are on the CD but are not installed on the computer. Programs which are licensed by your license code are highlighted. Programs which are not licensed may be selected for installation in DEMO mode.
When the programs to be installed have been highlighted (either automatically or manually), click the "Finish" button to proceed with the new program installations.
Step 7:
A dialog box will appear, asking whether you wish to proceed with the installations. Click the "Yes" button to proceed.
Step 8:
Instead of "CFS Software Installer," the main window will now indicate the name of the program being installed. The sub-window within is the "Welcome" window. Click the "Next" button to continue with the installation of the program.
Step 8A:
If the "Welcome" window does not appear in two or three minutes, there may be a timing problem:
· Hold down the Alt key on the keyboard.
· While holding the Alt key, tap the tab key once. This should bring up a box in the middle of the screen containing icons for programs that are running. If the selected icon is the "Welcome" screen, release the Alt key to select that window. By holding the Alt key and clicking on the tab key you can cycle through the running programs.
If after three minutes the "Welcome" screen still has not come up, reboot the computer and start over.
Step 9:
The main window identifies the program being installed, and the sub-window is now entitled "Software License Agreement." After reading the agreement, click the "Yes" button to continue with the installation.
Step 10:
Read the contents of the "Information" window if you need to. Then click "Next" to continue with the installation.
Step 11:
The main window identifies the program being installed. The sub-window is now the "Edit Firm Information" window. Usually, this information will not need to be changed. Click the "Next" button to continue with the installation.
Step 12:
The "Choose Destination Location" window shows the default location where the program files will be written. When a network license code is being used, this default is derived from conditions.
12A: If the program from the previous year is installed on this workstation, the installer will select the same basic path - through the CFSLIB leg - as the default path for this installation.
12B: In any other case, the default path will be C:\CFSLIB\xx20nn\ for this installation, where xx indicates the program and nn indicates the year. For a server installation, we now click the browse button so that we can change the drive letter. IGNORE the bottom fields on the screen. Take your cursor to the upper left where the default path is displayed and HIGHLIGHT only the drive letter ("C"), so that it is the only character with a blue background. Next, change "C" to the appropriate drive letter, leaving the rest of the path intact. (If your drive letter is "P," for example, the result would be "P:\CFSLIB\xx20nn".)
Click "Next" to continue with the installation.
Step 13:
Observe the file copy process. At the conclusion of the process, the installer will display the "Information" sub-window which indicates that "Setup has finished installing ...." Click the "OK" button to proceed to the next installation or to the installation's end screen.
Repeat Step 8 through Step 14 for each of the programs to be installed at this time.
Step 14:
After the last program on the list has been installed, the installer displays the sub-window entitled "Information," which contains the message "The selected programs have been installed." Click the "OK" button.
Step 15:
Under certain conditions, the installer is unable to replace some files during the installation procedure, and it must schedule the file(s) to be replaced the next time the computer is started up. In that case, there will be an additional sub-window displayed at this point in the procedure. The title is "Setup Complete." The contents of the window allow you to either reboot the machine immediately or defer the reboot operation to some other time. Note that the reboot operation must take place before you execute any of the programs which have just been installed.
Click the "Yes" or "No" radio button, then click the "Finish" button.
The installer will close, and the reboot operation will be initiated if that selection was chosen.
Keywords:
Install, network
The network version of a CFS program allows the database for the program to exist on a shared resource, such as a network drive. The database may therefore be accessed from multiple workstations at the same time. In addition, the program itself may be installed on a network drive, but this is not necessary. The installation procedure described here installs the program on a workstation. The result is both a shareable program installation and shareable data.
Step 0:
Preparation for the installation means doing as the instructions say - close all other programs which can be closed, and disable any anti-virus software you have installed.
This installation procedure is selected only if the program is to be installed on a workstation with intention of sharing the program or the data or both with other workstations.
Step 1:If the operating system is Windows Vista, Windows XP or Windows 2000, be sure you are logged on with administrator permissions. Right click on the Start button to bring up the context menu. If this context menu includes "Open All Users" and "Explore All Users," you should be able to install software. (Windows 98 and Windows ME do not have this requirement. Permission to install software on these operating systems is granted to any user.)
Step 2:Put the CD in the tray and close the CD drive. On most computers, AUTORUN will automatically initiate the setup. However, on some computers this feature has been disabled by the user.
Step 2A:
If after a minute or so the SETUP program is not initiated by AUTORUN, then SETUP will have to be manually initiated. Do you know the drive letter for the CD drive? If not, double-click on "My Computer" to bring up a window showing all the drives, and see which drive contains the CD with the CFS green circle. Note that drive letter. Close the My Computer window.
(NOTE: If the CD with the green CFS circle was not found in the My Computer window, there may be a problem with the CD or with the drive. Double-click on the CD drive. If it does not show contents then you may have a hardware problem. Installation cannot proceed until the problem is fixed.)
If/when you know the drive letter for the CD drive:
Click on the Start button to bring up the Start Menu.
Click on RUN.
In the RUN box, type "X:\setup" (where X stands for the CD drive).
Click OK to run the setup.
When the setup has been run, either automatically or manually, you will see a screen called "CFS Software Installer."
Step 3:
A sub-window entitled "Welcome" should be visible. There are buttons labeled "Next" and "Cancel." Click the "Next" button to continue with the installation.
Step 4:
A sub-window entitled "Information" should be visible. Again, click "Next" to continue.
Step 5:
A sub-window entitled "Edit Firm Information" should be visible. Fill in this form using the information from the mailing label or receipt. When everything is filled in through zip code, you may click "Next" to continue. The fields after zip code are optional.
Step 6:
If there are programs installed on your system which are also on the CD, the next screen will contain a sub-window entitled "Select Programs to UPDATE." This screen will list the programs that are on both your computer and the CD, indicating whether they need to be updated or not. You do not need to make any changes - just click the "Next" button.
NOTE: If there are no programs on the CD that are also installed on the computer, this UPDATE screen will not appear.
Step 6:
A sub-window entitled "Select New Programs to Install" should appear next. This window contains a list of programs which are on the CD but are not installed on the computer. Programs which are licensed by your license code are highlighted. Programs which are not licensed may be selected for installation in DEMO mode.
When the programs to be installed have been highlighted (either automatically or manually), click the "Finish" button to proceed with the new program installations.
Step 7:
A dialog box will appear, asking whether you wish to proceed with the installations. Click the "Yes" button to proceed.
Step 8:
Instead of "CFS Software Installer," the main window will now indicate the name of the program being installed. The sub-window within is the "Welcome" window. Click the "Next" button to continue with the installation of the program.
Step 8A:
If the "Welcome" window does not appear in two or three minutes, there may be a timing problem:
· Hold down the Alt key on the keyboard.
· While holding the Alt key, tap the tab key once. This should bring up a box in the middle of the screen containing icons for programs that are running. If the selected icon is the "Welcome" screen, release the Alt key to select that window. By holding the Alt key and clicking on the tab key you can cycle through the running programs.
If after three minutes the "Welcome" screen still has not come up, reboot the computer and start over.
Step 9:
The main window identifies the program being installed, and the sub-window is now entitled "Software License Agreement." After reading the agreement, click the "Yes" button to continue with the installation.
Step 10:
Read the contents of the "Information" window if you need to. Then click "Next" to continue with the installation.
Step 11:
The main window identifies the program being installed. The sub-window is now the "Edit Firm Information" window. Usually, this information will not need to be changed. Click the "Next" button to continue with the installation.
Step 12:
The "Choose Destination Location" window shows the default location where the program files will be written. When a network license code is being used, this default is derived from conditions.
12A: If the program from the previous year is installed on this workstation, the installer will select the same basic path - through the CFSLIB leg - as the default path for this installation.
12B: In any other case, the default path will be C:\CFSLIB\xx20nn\ for this installation, where xx indicates the program and nn indicates the year. For a workstation installation, we will accept that default. Click "Next."
12C: The installer will issue a warning message asking whether the C: drive is really the intended destination or if you want to go back to path selection. Click the "No" button to indicate you do not want to reconsider the path.
Click "Next" to continue with the installation.
Step 13:
Observe the file copy process. At the conclusion of the process, the installer will display the "Information" sub-window which indicates that "Setup has finished installing ...." Click the "OK" button to proceed to the next installation or to the installation's end screen.
Repeat Step 8 through Step 14 for each of the programs to be installed at this time.
Step 14:
After the last program on the list has been installed, the installer displays the sub-window entitled "Information," which contains the message "The selected programs have been installed." Click the "OK" button.
Step 15:
Under certain conditions, the installer is unable to replace some files during the installation procedure, and it must schedule the file to be replaced the next time the computer is started up. In that case, there will be an additional sub-window displayed at this point in the procedure. The title is "Setup Complete." The contents of the window allow you to either reboot the machine immediately or defer the reboot operation to some other time. Note that the reboot operation must take place before you execute any of the programs which have just been installed.
Click the "Yes" or "No" radio button, then click the "Finish" button.
The installer will close, and the reboot operation will be initiated if that selection was chosen.
Step 17:
Either immediately or after the suggested reboot operation, find the icon on the desktop and execute the program. Make the necessary decisions and choices to bring up the program.
Step 18:
On first execution of the program, "Tip Of The Day" will be the first focus point. When you close "Tip Of The Day," the next message will be an offer to import data from the previous year. Click "yes" to perform the import operation. Continue with the appropriate responses to complete the import operation.
Step 19:
The installation is complete. The next step is to make the program and data available to the other workstations. If a share point has already been established, and if the CFSLIB folder contents are already visible from the other workstation(s), then the operation here is complete. The next job is to go to the other workstations and install the program there.
Step 19A:
If this is the first network installation on this network, see the article "How to map a network drive" for instructions on creation of a share point on this computer and referencing that share point from the other workstations.
Keywords:
install, workstation
The network version of a CFS program allows the database for the program to exist on a shared resource, such as a network drive. The database may therefore be accessed from multiple workstations at the same time. In addition, the program itself may be installed on a network drive, but this is not necessary. That procedure is described in the article "Install Network version from a CD to a server." In addition there is an article describing installation on a workstation which is also the server for other workstations ("Install Network version from a CD to a workstation server").
The steps in the automatic CD installation of network version on a workstation are listed below.
Step 0:
Preparation for the installation means doing as the screen instructions say - close all other programs which can be closed, and disable any anti-virus software you have installed.
This installation procedure is selected only if the program is to be installed on a workstation with the data stored on a server, using a mapped drive letter. Before beginning the installation you must determine what that drive letter is - either by knowing about your network, or possibly by looking at the configuration settings for last year's program if it was the network version and is installed on this machine. If the drive letter has not yet been mapped on this workstation, please see the article "How to map a network drive."
Step 1:
If the operating system is Windows Vista, Windows XP, or Windows 2000, be sure you are logged on with administrator permissions. Right click on the Start button to bring up the context menu. If this context menu includes "Open All Users" and "Explore All Users," you should be able to install software. (Windows 98 and Windows ME do not have this requirement. Permission to install software on these operating systems is granted to any user.)
Step 2:
Put the CD in the tray and close the CD drive. On most computers, AUTORUN will automatically initiate the setup. However, on some computers this feature has been disabled by the user.
Step 2A:
If after a minute or so the SETUP program is not initiated by AUTORUN, then SETUP will have to be manually initiated. Do you know the drive letter for the CD drive? If not, double-click on "My Computer" to bring up a window showing all the drives, and see which drive contains the CD with the CFS green circle. Note that drive letter. Close the My Computer window.
(NOTE: If the CD with the green CFS circle was not found in the My Computer window, there may be a problem with the CD or with the drive. Double-click on the CD drive. If it does not show contents then you may have a hardware problem. Installation cannot proceed until the problem is fixed.)
If/when you know the drive letter for the CD drive:
Click on the Start button to bring up the Start Menu.
Click on RUN.
In the RUN box, type "X:\setup" (where X stands for the CD drive).
Click OK to run the setup.
When the setup has been run, either automatically or manually, you will see a screen called "CFS Software Installer."
Step 3:
A sub-window entitled "Welcome" should be visible. There are buttons labeled "Next" and "Cancel." Click the "Next" button to continue with the installation.
Step 4:
A sub-window entitled "Information" should be visible. Again, click "Next" to continue.
Step 5:
A sub-window entitled "Edit Firm Information" should be visible. Fill in this form using the information from the mailing label or receipt. When everything is filled in through zip code, you may click "Next" to continue. The fields after zip code are optional.
Step 6:
If there are programs installed on your system which are also on the CD, the next screen will contain a sub-window entitled "Select Programs to UPDATE." This screen will list the programs that are on both your computer and the CD, indicating whether they need to be updated or not. You do not need to make any changes - just click the "Next" button.
NOTE: If there are no programs on the CD that are also on the computer, this UPDATE screen will not appear.
Step 7:A sub-window entitled "Select New Programs to Install" should appear next. This window contains a list of programs which are on the CD but are not installed on the computer. Programs which are licensed by your license code are highlighted. Programs which are not licensed may be selected for installation in DEMO mode.
When the programs to be installed have been highlighted (either automatically or manually), click the "Finish" button to proceed with the new program installations.
Step 8:
A dialog box will appear, asking whether you wish to proceed with the installations. Click the "Yes" button to proceed.
Step 9:
Instead of "CFS Software Installer," the main window will now indicate the name of the program being installed. The sub-window within is the "Welcome" window. Click the "Next" button to continue with the installation of the program.
Step 9A:If the "Welcome" window does not appear in two or three minutes, there may be a timing problem:
· Hold down the Alt key on the keyboard.
· While holding the Alt key, tap the tab key once. This should bring up a box in the middle of the screen containing icons for programs that are running. If the selected icon is the "Welcome" screen, release the Alt key to select that window. By holding the Alt key and clicking on the tab key you can cycle through the running programs.
If after three minutes the "Welcome" screen still has not come up, reboot the computer and start over.
Step 10:
The main window identifies the program being installed, and the sub-window is now entitled "Software License Agreement." After reading the agreement, click the "Yes" button to continue with the installation.
Step 11:
Read the contents of the "Information" window if you need to. Then click "Next" to continue with the installation.
Step 12:
The main window identifies the program being installed. The sub-window is now the "Edit Firm Information" window. Usually, this information will not need to be changed. Click the "Next" button to continue with the installation.
Step 13:
The "Choose Destination Location" window shows the default location where the program files will be written. When a network license code is being used, this default is derived from conditions.
13A: If the program from the previous year is installed on this workstation, the installer will select the same basic path - through the CFSLIB leg - as the default path for this installation.
13B: In any other case, the default path will be C:\CFSLIB\xx20nn\ for this installation where xx indicates the program and nn indicates the year. For a workstation installation, we will accept that default. Click "Next."
13C: The installer will issue a warning message asking whether the C: drive is really the intended destination or if you want to go back to path selection. Click the "No" button to indicate you do not want to reconsider the path.
Click "Next" to continue with the installation.
Step 14:
Observe the file copy process. At the conclusion of the process, the installer will display the "Information" sub-window which indicates that "Setup has finished installing ...." Click the "OK" button to proceed to the next installation or to the installation's end screen.
Repeat Step 8 through Step 14 for each of the programs to be installed at this time.
Step 15:
After the last program on the list has been installed, the installer displays the sub-window entitled "Information," which contains the message "The selected programs have been installed." Click the "OK" button.
Step 16:
Under certain conditions, the installer is unable to replace some files during the installation procedure, and it must schedule the file to be replaced the next time the computer is started up. In that case, there will be an additional sub-window displayed at this point in the procedure. The title is "Setup Complete." The contents of the window allow you to either reboot the machine immediately or defer the reboot operation to some other time. Note that the reboot operation must take place before you execute any of the programs which have just been installed.
Click the "Yes" or "No" radio button, then click the "Finish" button.
The installer will close, and the reboot operation will be initiated if that selection was chosen.
Step 17:
Either immediately or after the suggested reboot operation, find the icon on the desktop and execute the program. Make the necessary decisions and choices to bring up the program.
Step 18:
On first execution of the program, "Tip Of The Day" will be the first focus point. When you close "Tip Of The Day," the next message will be an offer to import data from the previous year. JUST SAY NO. At this point in the procedure, the database pointer is pointing at the C: drive, not at the network drive where the data is, or will be, residing.
Step 19:
Set the configuration data path either to a new location to be created (Step 19A) or to the database location previously created and loaded (Step 19B).
Step 19A: create a database and load it.
. Click on "Configure" on the top menu bar of the program.
. On the "Configuration" screen, find "Data Drive," and use the drop-down arrow to select the appropriate network drive letter. (In this example, we will use the letter "X.")
. In the "Folder" box, double-click on CFSLIB if that folder exists; if not, click on the "Create" button to create a CFSLIB folder.
. In the "Folder" box, click on the "Create" button to create a folder in the format PP20NN, where PP is the abbreviation for this program (i.e., "PR" for payroll) and 20NN is the year of the program (i.e., 2007). The path will now be displayed as X:\CFSLIB\PP20NN\.
. In the "Folder" box, click on the "Create" button to create a folder in the format PP20NNDB, where PP is the abbreviation for this program (i.e., "PR" for payroll) and 20NN is the year of the program (i.e., 2007). The "DB" at the end stands for "DataBase." The path will now be displayed as X:\CFSLIB\PP20NN\PP20NNDB.
. Click the "Save Settings" button, then click the "Close" button. This completes "Configuration."
. Click the top menu item "Utilities." Select "Import - From CFS previous year." Select last year's version of this program.
. The path should default to the location established in "Configuration." Click the "Next" button.
. Click "Select All," then click "Finish" to perform the import into the new database from the previous year.
Step 19B: connect to a database already created and loaded.
. Click on "Configure" on the top menu bar.
. On the "Configuration" screen, find "Data Drive," and use the drop-down arrow to select the appropriate network drive letter. (In this example, we will use the letter "X.")
. In the "Folder" box, double-click on CFSLIB. The path will now be displayed as X:\CFSLIB\.
. In the "Folder" box, double-click on PP20NN, where PP is the abbreviation for this program (i.e., PR for payroll) and 20NN is the year of the program (i.e., 2007). The path will now be displayed as X:\CFSLIB\PP20NN\.
. In the "Folder" box, double-click on PP20NNDB, where PP is the abbreviation for this program (i.e., PR for payroll) and 20NN is the year of the program (i.e., 2007). The path will now be displayed as X:\CFSLIB\PP20NN\PP20NNDB.
. Click the "Save Settings" button, then click the "Close" button. The clients should now be visible in the Client List.
Keywords:
install, workstation, network
Automatic installation of the single user version from a CD is described here because sometimes there is a failure, and to find a problem you have to know what should be happening.
Step 0:
Preparation for the installation means doing as the instructions say - close all other programs which can be closed, and disable any anti-virus software you have installed.
Step 1:
If the operating system is Windows XP or Windows 2000 be sure you are logged on with administrator permissions. Right click on the Start button to bring up the context menu. If this context menu includes Open All Users and Explore All Users, then you should be able to install software. Windows 98 and Windows ME (for CFS products earlier than 2009) do not have a requirement of this kind. Permission to install software on those operating systems is granted to any user.
If the operating system is Windows Vista or later, be sure you are logged on with administrator permissions. There is no easy test. But if the installer indicates that it cannot retrieve version information then you are probably not an administrator.
Step 2:
Put the CD in the tray and close the CD drive. On most computers, AUTORUN will be called and will initiate the setup operation from the CD. However, on some computers this feature has been disabled by the user so that when the drawer is closed with a CD in it, nothing happens. On other computers, a list of options is displayed. The appropriate choice is to “run SETUP.”
Step 2A:
If after a minute or so the SETUP program is not initiated by AUTORUN, then SETUP will have to be manually initiated. Do you know the drive letter for the CD drive? If not, then double click on "My Computer" to bring up a window showing all the drives - and see which drive contains the CD with the CFS green circle logo. Note that drive letter. Close the My Computer window.
(If the CD with the green CFS circle was not found in the My Computer window, they your CD drive is not working, or the CFS CD is damaged. Installation on this machine cannot proceed until the hardware problem is fixed.)
If/when you know the drive letter for the CD drive -
Click on the start button to bring up the Start Menu.
On Windows XP or Windows 2000 Click on the RUN selection, which brings up the RUN box.
On Vista or Windows 7, the click on the start button brings up the “Search” box which is equivalent to the XP run box.
In the run box or the Vista search box, type
X:\setup where X stands for the CD drive.
And then click OK or press the ENTER key to make it happen.
The result of the AUTORUN or the manually initiated SETUP should be a screen called "CFS Software Installer."
Step 3:
A sub-window entitled "Welcome" should be visible. There are buttons captioned Next and Cancel. Click the Next button to continue with the installation.
Step 4:
A sub-window entitled "Information" should be visible. Again, click Next to continue.
Step 5:
A sub-window entitled "Edit Firm Information" should be visible. Fill in this form using the information from the mailing label or receipt. When everything is filled in through zip code, you may click Next to continue. The fields after zip code are optional.
Step 6:
If there are programs which are both installed on your system and also available on the CD then the next screen will contain a sub-window entitled Select Programs to UPDATE. It will list the programs which are on both your computer and the CD and will indicate whether they need to be updated or not. You do not need to make any changes - just click the Next button and let the installer do its thing.
If there are no programs which are on both the computer and the CD then this UPDATE screen will not be seen.
Step 6:
A sub-window entitled "Select New Programs to Install" should be visible. The window contains a list of programs which are on the CD but are not installed on the computer. Programs allowed by the license code are highlighted. Programs which are not licensed may be selected for installation in DEMO mode.
When the programs to be installed have been highlighted (either automatically or manually) then click the Finish or Next button to proceed with the installations.
Step 7:
There is a dialog box asking whether you wish to proceed with the installations. Click the Yes button to proceed.
Step 8:
Instead of the CFS Software Installer window, the window now indicates the name of the program being installed. And the sub-window within is the Welcome window. Click the Next button to continue with the installation of this particular program.
Step 8A:
If this Welcome window does not appear, give it a little extra time. If it has not appeared in two or three minutes, there may be a timing problem.
Hold down the Alt key on the keyboard.
While holding the Alt key, tap the tab key once. This should bring up a box in the middle of the screen containing icons for whatever programs are running. If the selected icon is the Welcome screen, then release the Alt key to select that window. By holding the Alt key and clicking on the tab key you can cycle thru the running programs.
If after three minutes the Welcome screen still has not come up, then reboot the computer and start over.
Step 9:
The main window identifies the program being installed, and the sub-window is entitled "Software License Agreement." When appropriate, click the Yes button to continue with the installation.
Step 10:
Read the contents of the "Information" window - if you need to. Then click Next to continue with the installation.
Step 11:
The main window identifies the program being installed. The sub-window is the "Edit Firm Information" window. Most likely, the information is still correct from the earlier entry. Click the Next button to continue with the installation.
Step 12:
The "Choose Destination Location" window shows where the program files will be written. If it is absolutely necessary to install to a different location for some reason, then click on the Browse button to bring up the dialog box to select a different destination.
The "Choose Folder" sub-window shows the path which will be used for the installation. Modify this path as needed to fit your requirements. Be absolutely positive, however, that no other program is installed in the folder you choose for this program. If, for example, you manage to install two or more programs into the folder C:\CFSLIB then you have created a major headache.
Click Next to continue with the installation.
Step 13:
The "Select Program Folder" sub-window allows you to select which folder in the Start Menu (All Programs) should contain the starter for this program. The top box is called Program Folders and indicates where this program will be listed. The second box is called Existing Folders. If you see that the top line is highlighted, like maybe "accessories," don't worry about it. The Program Folders box is the important one.
In general, there is usually nothing to do here except click Next to continue with the installation.
Step 14:
Observe the file copy process. At the conclusion of the file copies, the installer will display the "Information" sub-window which indicates that "Setup has finished installing ....". Click the OK button to proceed to the next installation or to the installations end screen.
Repeat Step 8 through Step 14 for each of the programs to be installed at this time.
Step 15:
After the last program on the list has been installed, the installer displays the sub-window entitled "Information" which contains the appropriate text "The selected programs have been installed." Click the OK button.
Step 16:
Under certain conditions, the installer is unable to replace some file or files during the installation procedure, and it must schedule the file to be replaced the next time the computer is started up. In that case, there will be an additional sub-window displayed at this point in the procedure. The title is "Setup Complete." The contents of the window allow you to either reboot the machine immediately, or defer the reboot operation to some other time. Note that the reboot operation must take place before you execute any of the programs which have just been installed.
Click the Yes or No radio button, and then click the Finish button.
The installer will close, and the reboot operation will be initiated if that selection was chosen.
Keywords:
single, administrator, autorun, setup, welcome, firm, information, update, install, demo, license, destination
This
installation problem usually occurs when the project is to migrate the CFS
products from one computer to another.
The first step was to copy the CFSLIB folder from the old computer to
the new computer. The next step is to
install all the programs of interest, and the data should then become visible.
The
problem here is that the installation software on the CD has erroneously found
indication that the program is already installed, and it has called the update
routine on the CD for that program. The
update routine is indicating that InstallShield has no indication that the
program has been installed. So it does
not know where to apply an update.
The
solution is to navigate on the CD to the appropriate folder for the failing
program. Open the DISK1 folder under
it. And execute the SETUP.EXE in that
DISK1 folder. Follow the usual prompts
to complete the installation.
Note
that after installation from the CD there is frequently an update to download
and install. Instead of installing the
program(s) from the CD it might be worth while to do the installations from
fresh downloads from Taxtools.com.
Keywords:
previous installation
The Single User license for CFS programs requires the program and data to reside on the same computer. Multiple computers may have the program installed, but for each the data is local to that computer. Note, however, that the backup utility can be used to back up the data to a network drive or removable media such as diskette, Zip drive, or flash drive. Backup directly to a CD drive is not supported.
The Network license for CFS programs allows the data to be stored on shareable media, such as a network drive, so that it can be accessed from multiple workstations at the same time. In addition, the program may reside on a network drive. In this configuration, it is assured that all workstations will be using the same version of the program because they are all using the same copy.
The network version of the program may be used in an environment where there are a server and many workstations. It is equally usable in a peer to peer network environment with the data on one workstation available for sharing with the only other computer in the office, or with a few others.
If there is already a mapped drive letter on the workstation(s) representing the location of the data on the "server," then that drive letter can be used for program installation and/or data access. If there is not yet a mapped drive letter, then a share point must be established on the computer where the data/program will reside, and on each workstation a drive letter must be established as a pointer to that share point. See How to map a network drive
Keywords:
install, network, peer to peer, server
Installation of the Tax Research CD version on a Windows
7/64 operating system sometimes fails to complete. The installer displays a message “Updating Registry Components”
and the installation stalls at that point.
When the installation fails in that manner, do the
following.
Bring up Task Manager (Control - Shift - Escape). Select the Processes tab. Select and end the SETUP process. Close Task Manager.
Bring up Windows Explorer (double click on Computer) and
navigate to the CD drive. Find
SETUP.EXE on the root of the CD.
Right click on that SETUP.EXE. Left click on Properties.
Left click on the Compatibility tab.
Put a check in the box to run in compatibility mode for Windows XP.
Apply and close Properties.
Double-click on that SETUP.EXE and proceed with the
installation, expecting success. The
message regarding registry updating will be seen again, but should only show
for a few seconds.
Keywords:
There are two types of automatic update:
1. Reply "Download" when the program tells you there is an update available, or
2. When you select "Update from the web" from the Internet Options menu.
When the SETUP program updates the CFS program, it must delete the old version of the program and replace it with the newer version. However, if someone is currently using the program, it cannot be deleted. For current versions of CFS software, the SETUP program checks for this busy condition. If SETUP reports the file is locked, apparently someone has the program open. In a network environment, the program could be open on another workstation.
Close all instances of the CFS program you are updating. Then continue or restart the SETUP program.
If this does not cure the "program is locked" symptom, then reboot the computer on which the program is installed.
When the reboot has completed, repeat the update attempt with these steps.
1. Bring up Windows Explorer (My Computer).
2. Navigate to the program folder - for example:
C:\CFSLIB\PR2007 or
S:\CFSLIB\PR2006.
3. In that folder double click on the UPDATE folder.
Then double-click on the program in that folder to accomplish the update.
Keywords:
locked, update, automatic, setup
When the SETUP program updates the CFS program, it must delete the old copy of the program and replace it with the newer version. However, if someone is currently using the program, it cannot be deleted. For current versions of CFS software, the SETUP program checks for this busy condition. If SETUP reports the file is locked, apparently someone has the program open. In a network environment, the program could be open on another workstation.
Close all instances of the CFS program you are updating. Then continue or restart the SETUP program.
If you went to the "Download Updates" section at taxtools.com to download the update, and you selected the RUN option instead of the SAVE option, you will have to do the download again. Always use the SAVE option, and be sure you know where the installer is being saved.
In the "Save As" dialogue make a note of the contents of the "Save In" box, or use that box to specify where you want to store the installer file. You may save the installer in a folder like C:\DOWNLOAD or on the DESKTOP. DO NOT save the file in the program folder (like X:\CFSLIB\xx2008).
If you downloaded an update from the "Download Updates" section of taxtools.com using the SAVE option, you should be able to find the update file for the program. If you did not write down the file name (and you didn't change it), you can guess at it. For example, the file "ST06185u.exe" is an update (the u before the period) for the Sales Tax (ST) program for the year 2006 (06) created in early July (185 is the day of the year). Using this example, you can determine the likely name for the update file for any CFS program.
Please note the above caution - "Do not save the file in the program folder." If you do (or did) download into the program folder you will probably also change the file name to that of the program you are trying to update. The result will be "The file is locked". The solution to this problem is:
1. Create a folder C:\DOWNLOAD.
2. Copy the program xxyyyy.EXE from the program folder
C:\CFSLIB\xxyyyy to the
C:\DOWNLOAD folder.
3. Execute (double click on) that file in the C:\DOWNLOAD folder.
Keywords:
locked, update, download, setup
The program setup procedure should proceed quickly, taking only a minute or two to accomplish an installation. In some environments, however, the process may pause for minutes, or it may come to a complete halt. If the setup process seems to stall, with a message somewhere on the screen saying "Please wait", you may give it up to about five minutes to continue with the process. There are three potential reasons for the stall at this point. One reason is anti-virus scanning. Another reason is a timing problem which causes the splash screen to cover the welcome screen for the installation. Third is setting of a flag somewhere by some program which is currently running or has run earlier in the day.
After waiting for two or three minutes, it is time to ask the computer for some information. To do this, hold down the ALT key on the keyboard, and while holding it down hit the TAB key once. This should bring up a display in the middle of the screen with an icon for each of the currently running programs. You may cycle through these programs by repeatedly tapping the TAB key. If you encounter the WELCOME screen, let go of the ALT key to switch to that task. The Welcome screen contains the NEXT button you are looking for.
If there is no WELCOME screen available yet, then wait a couple more minutes and try again. If the stall has lasted more than five minutes, you are not likely to succeed without shutting down and restarting the operating system.
Shut down and restart the computer and review the following instructions before proceeding with the install again:
1. Exit from all other programs Leaving other programs running can interfere with the setup process.
2. Disable anti-virus programs. We find that sometimes an anti-virus program causes our SETUP program to stop, or even disappear.
Once you have made sure no other programs are running and your virus protection is disabled, try running the setup program again.
IF THIS DOESN'T WORK:
There may be a program running in the background that is interfering with the setup procedure. The easiest way to make sure any hidden programs are not running is to shut down the system and restart it in "Safe Mode" before running the setup. Please see the "Detailed Instructions/Procedures" section under the heading "Safe Mode Boot Installation."
Keywords:
install, setup, stall, welcome, alt, safe
When the SETUP program updates the CFS program, it must, of course, replace that program with the newer version. It must delete the old version. If, however, the program is in use because someone is currently using the program, then it cannot be modified. For current versions of CFS software the SETUP program checks for this condition. If SETUP reports the file is locked, then apparently someone has the program open. If this is a network environment, then maybe some other workstation has the program open. If you just went through the path "CFS On The Web" to download the update, maybe you still have the CFS program open on your own machine.
Close all instances of the CFS program you are updating, and then continue or restart the SETUP program.
If you downloaded the update from within the program (by saying "Download now" when offered an automatic update, or by selecting Internet Options - Update from the web) then the update program will have been saved in the UPDATE folder under the program folder. For example, the update for Sales Tax would automatically be saved as C:\CFSLIB\ST2006\UPDATE\TTUPDT01.EXE
If you used the "Download Updates" section at Taxtools.com and downloaded from there, and selected the RUN option instead of the SAVE option, you will have to do the download again.
It is preferred to use the SAVE option, and be sure you know where the installer is being saved. In the "Save As" dialogue box make a note of the contents of the "Save In" box - or use that box to specify where you want to store the file.
If you went to the Download Updates section at Taxtools.com and downloaded from there, and selected the SAVE option, then you should know where to find the updater for the program. You should not have changed the file name. If you did not write down the file name, you can guess at it.
File name example: ST06185u.exe would be an update (the u before the period) for the Sales Tax (ST) program for the year 2006 (06) created in early July (185 is the day of the year). So with this template you can determine the likely file name for the updater for any of the programs.
Keywords:
setup, lock, locked, update, download, file name
The research program is Tax Research.
The "Move Data Process Error" message means that an error has occurred during the process of moving data from installation storage to the program folder. There is a number included which indicates the nature of the problem.
The usual error is:
-117 possible physical problem with the CD or the CD drive. Check the bottom surface for damage. Try the CD in a different CD drive on this computer, or on a different computer. The question is which one is bad: the CD or the drive.
Keywords:
install, error, move, CD
The toolbox programs are the programs on the "CFS Software for Tax Professionals" CD.
The "Move Data Process Error" message means that an error has occurred during the process of moving data from installation storage to the program folder. There is a number included which indicates the nature of the problem.
Some of the errors are listed here.
-105 or -132 usually means that the program was open at the time an update was tried.
-105 may also mean that you have downloaded the update from TaxTools.com and you have told the download procedure to replace your CFS program with the update program. The download instructions specifically state that the file you download should not be put in the program folder. Look at the instructions under "Detailed instructions/procedures" section under the heading "Recover from download into program folder." to determine whether it is a procedure you can follow.
-113 happens with Novell. Try the update from a different workstation.
-115 happens with Novell. Try the update from a different workstation.
-115 happens with Windows. Try the update from a different workstation.
-115 security issue. Find some other way to create CFSLIB on the root of the drive.
-117 usually indicates hardware trouble. If installing from a CD, either the CD or the drive could be having problems. Check the shiny side of the CD for scratches, and clean any smudges. Try the CD on another CD drive (or different machine).
Keywords:
update, error, Novell, download
This problem only happens when you are installing an older version of the CFS software (pre 2005) on a new computer with the Windows XP operating system at level Service Pack 2 or later, or Windows 7 or Vista. When Service pack 2 for Windows XP was released in the middle of 2004, significant changes to Windows removed support used by these modules.
The CFS installers for 2005 and later include new versions of those modules which work with the Windows XP SP2 and later operating systems. If you are licensed for any 2005 through 2008 CFS programs then install that such a program, and the earlier program will become usable. It is not necessary to install the old program again.
If you are not licensed for any 2005 through 2008 programs, you can download from TaxTools.com any of these programs from Downloads – Past Releases and install using the license code DEMO. The install will replace the old modules with new ones. You can then uninstall the product you just installed (NOT REMOVING SHARED COMPONENTS) and the older program will continue to operate.
Note that although the CFS installers from years later then 2008 contain the newer versions of those modules, installation of the 2009 or later program will not fix this module mixup. Installation of a program of vintage 2005-2008 is the only fix.
Keywords:
cscmd32, cstext32, register, self-register, install
Error 339: THREED32.OCX is not correctly registered.
Normally, this error requires assistance from a computer technician to accomplish the repair.
Run REGSVR32 THREED32.OCX to develop an error code. An example might be 0x80020009. Generally, this problem indicates that the original "owner" or primary user of the computer may have installed some software, and the registry entries have a restrictive permission setting. If you can log on to the computer with that user name, you might be able to install the software. Otherwise, advanced technical support is needed to follow the instructions found via Google for the error code reported by REGSVR32.
If, instead of an error code, REGSVR32 terminates in a program crash (Error performing inpage operation) then try asking Windows XP to fix it. Find the module in the \Windows\SYSTEM32 folder or WINNT\SYSTEM32 folder. Rename that module. The preferred rename is to rename the module to THREED32.OCY. This should result in Windows XP installing a new image of THREED32.OCX into the ...\System32 folder. Use File Find to determine that a new image has been stored there. Then try the REGSVR32 command again to see whether it reports success or failure.
Keywords:
install, register, threed32, self-register, 339
Error 339. VSSPELL6.OCX is not correctly registered.
Error 372. Failure to load control: VSSPELL6.OCX.
Normally, this error requires assistance from a computer technician to accomplish the repair.
Run REGSVR32 VSSPELL6.OCX to develop an error code. An example might be 0x80020009. Generally, this problem indicates that the original "owner" or primary user of the computer may have installed some software, and the registry entries have a restrictive permission setting. If you can log on to the computer with that user name, you might be able to install the software. Otherwise, advanced technical support is needed to follow the instructions found via Google for the error code reported by REGSVR32.
If, instead of an error code, there is a program crash (Error performing inpage operation) then try asking Windows XP to fix it. Find the module in the \Windows\SYSTEM32 folder or WINNT\SYSTEM32 folder. Rename that module. The preferred rename is to rename the module to VSSPELL6.OCY. This should result in Windows XP installing a new image of VSSPELL6.OCX into the ...\System32 folder. Use File Find to determine that a new image has been stored there. Then try the REGSVR32 command again to see whether it reports success or failure.
Keywords:
install, vsspell6, register, self-register
This problem only applies to programs earlier than 2009.
When you double-click and run the installer you just downloaded from CFS the first operation it performs is to expand the compressed file, creating a folder with a group of files in the TEMP folder. The next step is to call upon one of these files, SETUP.EXE, to continue the process.
Under some circumstances, some other installation procedure will leave behind a SETUP.EXE file in the folder receiving the download. And sometimes after the CFS unzipper calls the unzipped SETUP.EXE, the wrong SETUP gets executed. This restarts the installation procedure to which that SETUP applies - maybe a Norton update, maybe a Creative Solutions update.
The solution is to create a new folder, and then move the downloaded CFS installer into that folder. You can right click in the folder you are in (or on the desktop) and then select NEW and Folder. You might give this new folder the name CFS. It really makes no difference.
Then move the CFS installer into that new folder BY USING CUT AND PASTE. DO NOT DRAG IT. Right click on the CFS installer, left click on cut. Right click on the new folder, left click on paste.
Then double click on the CFS installer in its new home, and it will do the right install.
Keywords:
update, download, unzip, setup, wrong program
The license code is a string of ten characters derived from the customer number, the firm name, the firm address, and the list of CFS programs licensed by that firm for the particular year.
If you get a response from the CFS installer that the license code is invalid, it means either that one of the information fields is incorrect in the Firm Information form, or that you are executing the installer for a program other than what is licensed. For example, if you are licensed for Small Business Tools 2006, and you download and attempt to install Tax Tools 2006, you will get a rejection message of this type. If you intend to install that program in demo mode, then just follow the instructions presented.
Otherwise, the steps to resolve this message are:
Verify the Customer ID field against your documentation.
Verify that your Firm Name is the same in both places - receipt and form.
Verify that the address in the form is the same as on the receipt.
Verify that the license code is correct.
Verify that the CD is for the same year as the license code.
Verify that the program you downloaded is the installer for the right program.
If these tests all pass, then the next thing to do is to erase the firm name from the Firm Information form and re-type it.
If that also fails, then use the license code DEMO to install the program. Then, in the program go to the File menu and select "Firm Information" to try again to resolve the problem with the steps above.
PAYROLL PROGRAM EXCEPTION
If you are installing the previous year's Payroll System from a CD, the program will not appear on the program list in the automatic installer. You must open Windows Explorer and navigate on the CD to the appropriate folder to locate the SETUP.EXE file. The folder will have the name PR20xx, where "xx" is the previous year. In that folder is a folder called DISK1. And in that folder is the installer called SETUP.EXE. Double-click on this file to start the install.
Keywords:
license, code, firm, CFS, installer, DEMO
The meaning of this message depends upon your environment. That is, if you are using Windows 98 it has one meaning, but for Windows XP there is a different problem.
If the operating system is Windows 98 or Windows ME, and the installation is local (to the C: drive) then this usually means there has been some kind of memory corruption. Shut down the computer and reboot. When the computer comes back up, be sure to close any anti-virus programs. Then try the installation again.
Note that only programs from 2008 and earlier are supported on Windows 98 and Windows ME.
If the operating system is Windows 2000, Windows XP, or later then this message usually means that the user name you used to log onto Windows is not an administrator and is not supposed to be doing program installation.
These are the most common reasons for that message. If they do not apply, then you may need to request assistance from your primary computer technician, or call CFS Technical support at 800-343-1157.
Keywords:
uninstall, shield, install
The function of the SETUP program is to copy files onto your computer and then to add or change control information to activate these new files. There are a few reasons why the SETUP cannot accomplish this task on a running computer. The most common cause is that one or more files which are to be installed must replace older versions of those files, but the older versions of the files are currently in use. A file cannot be replaced by a new version while it is processing information.
In this case, the SETUP program instructs the operating system to schedule the replacement of the old version of the file with the new version the next time the computer is started up, before Windows takes control.
When you see the message asking whether you want to reboot now or later, it means that you must restart the computer before using the program(s) you have just installed. You don't need to reboot until you wish to use the program(s).
Keywords:
setup, reboot, replace
The network version of a CFS program allows the database for the program to reside on a shared resource such as a network drive. The database may therefore be accessed from multiple workstations at the same time. In addition, the program itself may be installed on a network drive, or on the local drive with the data path pointing to a network location.
The installation described here allows execution of the program from the network drive, using the executable which is either on a server or on a different workstation.
To accomplish this installation, you must know the drive letter to use to access the program. If the drive letter is not yet mapped, then please see the article "How to map a network drive."
Step 0:
Preparation for the installation means doing as installations instructions say - close all other programs which can be closed, and disable any anti-virus software you have installed.
Step 1:
If the operating system is Windows 7, Windows Vista, Windows XP or Windows 2000, be sure you are logged on with administrator permissions. Right click on the Start button to bring up the context menu. If this context menu includes "Open All Users" and "Explore All Users," you should be able to install software. (Windows 98 and Windows ME do not have this requirement. Permission to install software on these operating systems is granted to any user.) Note also that this applies only to programs before 2009 as the installer for 2009 and later does not operate under Windows 98 or Windows ME.
Step 2:
Bring up Windows Explorer. (Double-click on My Computer.)
Step 3:
Navigate to the network drive. (Double click on the network drive.)
Step 4:
Navigate to the program folder. On the network drive, look first for the folder CFSLIB. If you find that folder, double click on it. If you don't find that folder, then you may be in the shared folder, and all you need to do is find the program folder. The program folder name will be in the format XX20nn, where XX is derived from the program name and 20nn is the year of the software. Double-click on that folder.
Step 5:Open the WSSETUP folder.
Step 6:Find and execute the installer. In the WSSETUP folder find the file with the name SETUP.EXE. It may also show up as SETUP without the EXE extension. In either case, the icon for that program is a picture of a desktop computer with a blue-faced monitor and a box of software. Double-click on that icon to initiate the setup operation.
Click on the appropriate buttons to proceed through the installation.
When the setup is complete, there will be a shortcut in the "Start Menu" (All Programs) and an icon on the desktop.
Open the program, selecting the user name appropriate for this workstation or creating and selecting such a user name. You should find the database has already been populated. (In other words, if you have clients in this program you should see them now in the client list.)
Keywords:
workstation, WSSETUP, install, network
Non-Technical
You can use the Backup and Restore functions in a CFS program to copy your saved client data to a different computer. Of course, both computers must be able to use the same medium. For example, both computers must have a diskette drive, or both computers must support a USB (thumb) memory drive. If the sending computer has a CD burner, that can also be used.
For the detailed instructions, see the heading "How should I copy the data from a program ..." in "Detailed Instructions/Procedures."
Keywords:
copy, backup, restore
If you wish to use the data on a storage device accessible to multiple computers, you need the network license. The network license enables the program to access shared storage devices while preventing data from becoming corrupted from multiple access.
If you have only a single computer, you have no need for the network version of your CFS program. If you have two or more computers at one location, and if they are connected by network so that data on one computer can be accessed by another, then the network version of the program might be of interest.
The network version allows you to have two or more people using the program at the same time or at different times, manipulating data in the same database.
For example, Alice may be doing data entry for client Smith from one computer, and John might be doing entry for client Jones from another computer at the same time.
Or Alice might do data entry for client Smith in the morning, and John might review the Smith data and print forms or reports from it in the afternoon.
If your CFS program is being used on multiple computers at the same time, but a different set of clients is supported on the different computers, then the database for each set of clients will reside on the appropriate computer and the network version is not required.
If your computer configuration includes a “stand-alone server” that is backed up to tape or DVD every night or every week, you may configure your CFS program to back up the database across the network to that server any time you close the program. This can be done even if you only have the single user license. The network license is not required to backup to a network drive.
See the information on “Backup Considerations” under “Detailed instructions/procedures.”Backup Considerations
Keywords:
network, license, server, single
Please see our Contact page for our contact information.
One of the fastest ways to get help with CFS products is by visiting our web site. Click on Support to look for answers in our Frequently Asked Questions or post a Technical Support Trouble Ticket to our technical support staff.
If You Call CFS for Technical Support…
Please be ready with your customer ID number as well as a brief description of your problem. Also be prepared to confirm your address and telephone number. In addition, having the following information might help us solve your problem more quickly:
1. What is your computer’s configuration with regards to the following:
Operating system: Win98, Win98 SE, ME, 2000, XP Pro, XP Home, Vista 32, Vista 64
Server, if any: Windows NT, Win2000, Server 2003, Netware, Linux
Internet access: Broadband or dial-up. Broadband includes DSL, Cable, T1.
CD drive letter: Frequently the CD is the D: drive. But not always.
Primary network drive letter, if any.
2. Have your program CDs handy for this year and maybe last year.
3. What is the logon name and password for administrator access. If installation of software is required, then the Windows logon used must have appropriate permissions and privileges.
4. If you are receiving an error message, write down the entire message verbatim. The details help the tech support person determine the cause of the problem.
Examples:
"TT2001 caused a general protection fault in module GDI.EXE"
Or
"Unspecified Error &H80004005 (-2147467259)"
Keywords:
contact, help, trouble, ticket, support
CFS has three different software product lines: the toolbox line, the reference line, and the Fill-N-Print product. The license codes are handled differently in these different lines.
In the toolbox line are programs such as payroll, taxtools, schedule D tools, etc. In these programs, if you are at the three pane screen you see when you start the program, then you can go to the File menu and select "Firm Information." This brings up the screen which includes license code.
In the reference line (or folio line) there is Tax Research. When it becomes necessary for any reason to change the license code in this program, the method is to use the CD to reinstall the program, and use the new license code during that installation.
In the Fill-N-Print product the password is entered during program installation. The password is the key which unlocks the different categories and configurations. To change the code, bring up the program and go to Help - About. There is a button labeled "Change Subscription." Use that button to go to the screen where the new code can be entered.
Keywords:
license, toolbox, reference, research
The license code for your programs is partially derived from your address. So when you change your address, please send us the change, and then we will send you the appropriate license code to use with that address. Then in the program, from the File menu select “Firm Information” to change your firm address and license code at the same time.
Simply fax or email your change of address to CFS. Please include your customer number and your old address as well as your firm name. Also, remember to include your new phone/fax numbers and e-mail address if appropriate.
Please send your address change information by:
Mail: P.O. Box 879, Simi Valley, CA 93062
or
Fax: 805-522-0187
or
E-mail: custserv2@taxtools.com
The easiest way to get your license code is by using the license code quick-link on the CFS web site (taxtools.com). Specify your e-mail address and MyCFS password, and your license code(s) will be e-mailed to you. (Note that this procedure does not require internet access from the computer running the CFS software.)
Keywords:
license, code, firm, information, address, account
The easiest way to renew your CFS products is by using your MyCFS account to renew online. Your MyCFS account gives you secure access to your customer information, as well as allowing you to shop securely at our online store. You can view your order history, see if you have vouchers available, and view and fill out your renewal order form online.
If you don't have a MyCFS account, it's easy to register. Just go to www.taxtools.com and click on MyCFS on the menu bar. On the login page, click on "Register for a MyCFS Account." You will need to provide a valid e-mail address and create a password.
Keywords:
MyCFS
There is no limit to the number of machines on which you are permitted to use our software. You are licensed for either the "single user version" or the "network version."
The difference between the two versions is that, with the network version, the database can be installed on a network drive and accessed concurrently from multiple workstations. The single user version can only access data on the local computer’s drive.
The license agreement does have limitations regarding location. You are required to have a different license for each place at which you conduct business. For details, read the license agreement from the Help menu in the program.
Keywords:
license, network, single, version
Once you’ve been entered into our database, you are assigned a customer number. It should remain the same for as long as your account stays in our database. Your customer number is displayed on your mailing label, software or form order receipt, and at the bottom of your renewal notice.
You can also access your customer number within all CFS toolbox programs by clicking on the “File” menu and selecting “Firm Information.” This will open a license information screen where your customer number is recorded.
Keywords:
firm, customer, account
CFS Windows programs have On-line documentation to help you learn the program and answer your questions.
There are various types of help available:
• Instructional Videos on the web are automated slide-show programs that explain the different functions of a program by displaying examples on the screen.
• You can access the Instructional Videos by clicking on the link under the HELP menu option.
• Windows help topics can be viewed or printed out by clicking on Help on the main toolbar, then clicking Contents.
• Many forms have context-sensitive help for specific fields. This information is displayed in the yellow help panel at the bottom of the screen. When the help panel function is turned off, context-sensitive help for an active field is available by pressing the F2 key.
• Context-sensitive help for the entire form can be displayed by pressing the F1 key.
Help screens may be printed if desired.
Keywords:
Tutorial, help, context, documentation
For technical support for the Fill-N-Print tax forms program, please call the following 800 number: (800) 909-8340. Support is available from 8:00 AM to 6:00 PM eastern time with extended hours during tax season.
Keywords:
FNP, Fill-N-Print
The license code for your firm is available from a number of sources.
1. If you receive a written receipt for a software purchase, you will find one or more license codes on that receipt. If, for example, in August you purchase the W2/1099 component of the Payroll System for the current year and the 941/940 component for next year, the receipt will show both the a new license code for the current year and the initial license code for next year.
2. Your license code is immediately available to you on the Internet in the MyCFS section of www.taxtools.com.
3. We are available by phone Monday thru Friday, 8:00 to 5:00, Pacific coast time,
at (800)-343-1157
to assist with matters concerning license codes, installation problems, and other technical matters.
Keywords:
license, code
Many of our customers order both the 941/940 and the W-2/1099 components of the Payroll System. However, because the 941/940 component is released early in the year and the W-2/1099 component is released in the summer, customers don't always buy the components at the same time. For example, many customers purchased the 941/940 component last year while at the same time ordering the previous year’s W-2/1099 component. This means that although they have been using the payroll program for 941/940 throughout this year, they still might need to order the W-2/1099 component. We will not ship it automatically - even if you have renewed the program for the preceding several years. We do, however, send renewal notices, newsletters, and sometimes make courtesy calls to remind you to renew.
Don't forget to order!
Keywords:
W2, 1099, renew, renewal, renewed
It is very important that you keep CFS updated with your current address. Not only do we mail updates and renewal information regularly, but also your license code depends in part on your address information.
For information as important as business name, address and e-mail address, written correspondence is the only reliable method of transmission. A phone call can be used where there is no alternative, such as on initial orders. However, the written word is the only sure way to avoid communication and spelling errors.
Keywords:
address, renewal, business, firm, license
Sometimes, customers are frustrated to discover that we refused to honor vouchers because they have expired. Vouchers are coupons that are awarded to customers who renew programs EARLY. By responding before our first early renewal notice deadline in the spring of each year, customers can earn a $10 voucher for each program renewed. If you miss the spring deadline but order before the end of the second early renewal deadline toward the close of summer, customers can still earn $5 vouchers for each program renewed.
The vouchers may be applied towards the following year’s renewal of the same program title. The catch is that the vouchers expire every spring. To apply vouchers to your renewal orders, make sure you order in the Spring of each year - and either send the vouchers in with your order or tell the CFS customer representative to apply the vouchers when you call. The online store should automatically display and apply your available vouchers to eligible programs that you renew. You can check how many unused vouchers you have by going to the Vouchers Available page (MyCFS login required).
This information is usually on the front page of our Software News Letters. You can also read the text on the voucher itself. The bottom line is that just like most coupons, vouchers do have expiration dates.
Keywords:
order, voucher, early, renewal, renew, renewed, deadline
It is true that software can easily be ordered over the phone. However, because we want to send you exactly the type and quantity of tax forms and/or envelopes that you request, we ask that you submit forms orders by email, fax or mail. This greatly reduces the chances for errors. Even though we do not take forms orders over the phone, it is easy to fax it to (805) 522-0187. If you have CFS Payroll System software, use the remarkably easy forms order tool under the Help menu.
Keywords:
form, envelope, order
We did! Or at least we tried to. CFS mails out renewal notices three times a year—in the spring, summer and fall. Occasionally, we also make a courtesy call to customers who have not responded to renewal notices to remind them that they still have not renewed.
It is not our policy to automatically renew our customers’ software. For various reasons, some customers do not renew. We think it is best to process your order when we hear directly from you.
Keywords:
renew, renewal
The license code is the key that unlocks each CFS program that you are licensed to use. This is necessary because, in order to keep down the cost of our software, most CFS software is distributed on a single CD.
The license code system also makes it possible for you to have instant access to CFS software downloaded from the Internet or additional programs on a CD you have already received. When you purchase new software, we simply issue you a new license code to unlock the additional program(s) you have purchased. You can instantly install the program(s) from files downloaded from the Internet or from the CFS software CD you already have in your possession.
The license code is constructed from four pieces of information: the customer number, the firm name in our records, part of the address in our records, and the programs licensed by that firm in that year. There is a different license code for each year.
Note that CF Payroll System consists of several separately-licensed components. If you are licensed at the beginning of the year for the 940/941 part of the program but do not purchase the W2-1099 part of the program until it is available later in the year, your firm license code will change to include the W2-1099 component when you purchase that product.
Keywords:
license, code
When you use the software installer utility on the CFS Software For Tax Professionals CD it does three things, in sequence.
1. The installer brings up the Firm Information form so that you can give the program the information it needs to determine what to automatically do.
2. The installer lists all CFS programs installed on this computer that are also available on the CD, along with the version numbers. (Note that new programs are not on this list. They will be found on the next screen.)
3. After the updates have been accomplished, the installer shows the "New programs to install" screen. This screen shows a list of the programs which are available on the CD and are not already installed. For each program, there is an indication of the license status. If the program is licensed according to the license code entered in step 1, it is highlighted on this screen and will be installed. However, you may click on the highlighted line to choose not to install the program at this time. You may also click on programs in the list which are not licensed to install them in demo mode.
If the program you are looking for was not in the "Update" list and was not in the "New programs" list, then it may not be on the CD. The list of programs included on the CD is printed on the CD; you may look for it there.
Each CD has a number which indicates when it was released. The first part of the number is the year. To the right of the decimal point is a three digit number. This number is the approximate day of the year the CD was released. For example, CD 2007.005 will be released at the beginning of the year and will not contain any programs which have not yet been released at that time. The following list indicates the approximate release dates for several programs.
xxxx.030 CA Sales Tax Preparer first issue.
xxxx.090 NY Sales Tax Preparer first issue.
xxxx.090 Financial Planning Tools first issue
xxxx.120 Schedule D Tools
xxxx.270 Payroll update for W2.
xxxx.360 Payroll update for Magnetic Media.
If, for example, you are trying to install Schedule D Tools and the CD number is 2007.030, the program will not be found. However, if it is after April, the current version of the program should be available for download at www.taxtools.com.
Keywords:
install, CD, update
Operational procedures
The Payroll System has the capability of importing data for payroll or 1099 information contained in CSV (comma separated values) files.
Often the data is organized in a spreadsheet (EXCEL) file, and then saved as a CSV file.
When you have the data in an Excel spreadsheet XLS file, be sure to keep it in that format. In other words, when you are ready to create a CSV file, first SAVE the file in the XLS format. Then go to FILE and to SAVE AS in order to save the file as TYPE CSV. After the file is saved, EXCEL asks whether you want to keep the file in this format. Just Say NO. Then close Excel.
Bring up the Payroll program and try to use the CSV file. If there is any problem, then discard the CSV file and go back to the XLS file to make adjustments. Do not load the CSV file into Excel to make adjustments. Use the XLS file you saved before creating the CSV file.
There are five different CSV file input options.
Payroll payees – name and address and identification for the payroll grid
Payroll dollar information for the payroll grid.
1099 information for the payroll/1099 grid
W2 form input
1099 form input
The first three options above import data into the payroll/1099 grid controlled by the After The Fact (940/941) part of the program. This is where you need to import if the requirement is to create 941s and the 940. 1099 data imported to the grid is organized by recipient, and when the command is given to generate the 1099s, the data from the grid will be appropriately accumulated to make one 1099 per recipient.
GENERAL FORMAT INFORMATION
Format any dollar columns as numeric with 2 places. Check the format, making sure there are no commas and no dollar signs.
Date fields should be MM/DD/YYYY. If you find something different, make sure your Regional Settings (in Control Panel) are not causing a different separator to be used.
Address fields – eliminate apostrophes.
Zip code column should be formatted as Special – Zip code or as text, especially where it contains a leading zero.
SSN column should be formatted as Special – Social Security Number or as text.
EIN number should be formatted as text.
Name and Address fields have a length limit of about 30 characters.
Be sure that there are no empty rows being saved to the CSV file. Empty rows can cause rejection of the file.
Be sure that each row contains last name and ID number (SSN or EIN).
Keywords:
import CSV
The Texas Workforce Commission (TWC) reports that as of July 1, 2007 employers with 10 or more employees must submit their quarterly wage reports electronically (using Unemployment Tax Services Internet wage reporting, QUICKFILE, or magnetic media).
CFS Payroll System allows the user to accomplish this task by creating a comma delimited file that can be converted to a format that the TWC accepts on their secure web site. The conversion is performed by a software utility provided by the TWC called QUICKFILE. This converted file is then submitted by the user to the TWC electronically.
CFS - To begin the efile process, the forms C3/C4 are generated normally in the Payroll System and can be printed out for the employer's records.
The user will then:
1) Highlight the employer in the Client List.
2) Select the Utilities pulldown menu and click on Export State Employee Wage Listing.
3) On the subsequent window that appears, click the Load button.
4) Select the file Texas.exp and click Open.
5) The default filename (EXPORT.TXT) and the directory where it will be saved are displayed at the top of the dialog box.
The user can change both of these as desired but the filename and directory must be recorded for later use in either case.
Also ensure the correct payroll quarter is displayed in the Select Period field.
6) Click on Export.
7) A data summary screen is displayed showing the number of employees and subject wages. You need to take note of the totals on this screen for manual entry into the filing software. The now generated export file can also be previewed from here.
Minimize or close the Payroll System.
TWC - The remaining procedure involves the user interfacing with the TWC in order to electronically submit the Employer's Quarterly Data.
The Software utility QUICKFILE needs to be downloaded and installed if it has not already been done. The file can be found on the web site for the TWC. (www.twc.state.tx.us/ui/tax/quickfile.html)
Launch QUICKFILE. Select the radio button for Other Text Format and click on [Find and Select File]. Then select [Enter Employer Info] and fill out the Employer Information Screen for File Conversion. This must be filled out for each employer you wish to submit. ONLY ONE EMPLOYER FILE MAY BE SUBMITTED AT A TIME.
From the TWX QuickFile Conversion Menu select [My File Is Comma Delimited]. Click the [Find File] button and locate the file created by CFS, select it, click Select, and click Start. Select a middle column field under "Fields used by QUICKFILE" and double-click the field that matches it in the left column called "Your Data". When you are finished matching fields click [Save Settings], then [Import] to create the converted file. Once the file is tested (validated) and shows no errors then click [Continue] in “Step 3 - Send File” to submit the file on the TWC web site. You will have to log on the QuickFile-Logon site with a User ID and Password.
For further information contact the TWC or visit their web site http://www.twc.state.tx.us/
Keywords:
TWC, Texas, C3, C4, electronically, quickfile, E-file
Some users would like to take the program to the office of
their client and do the program execution at that location.
It is possible to actually install the program onto a flash
drive. Then take the flash drive to
another computer, and do a WorkStation Setup on that computer. By default the data would be on the flash
drive.
On the computer in your office, start the installation
process. The screen after Firm
Information is the Destination Folder screen.
On that screen, click the browse button. Then change only the drive letter in the displayed path to point
at the flash drive. For example, change
“C:\CFSLIB\PR2011” to “F:\CFSLIB\PR2011”.
Click NEXT and finish the installation.
(Remember to always right click on the flash drive and left click on Eject,
or use the “Safely Remove” button on the task bar before removing the flash
drive.)
On a different machine, navigate to the flash drive and to
the folder \CFSLIB\xx20nn\WSSETUP. In
that folder find and execute SETUP.EXE to make a shortcut on the desktop and
install the required system files. YOU
WILL PROBABLY NEED TO ENTER YOUR FIRM INFORMATION INCLUDING LICENSE CODE. You can then bring up the program and
proceed with data entry, etc. When you
come back next week, plug in the flash drive and use the shortcut on the
desktop.
There is an inconvenience going from one year to the next if
you are keeping your live data on the flash drive. The Restore and Import operations will not read from a database
on a removable medium which has not been created by the backup facility. So to import from one year to the next, a
special step is necessary.
For example, in the PR2010 program do a backup to a folder
on the flash drive or on a hard drive on the computer. Then in the PR2011 program import from that
backup folder instead of importing from the main database folder on the flash
drive.
If you are nervous about the reliability of a flash drive
(as I am) then you will probably want to set the automatic backup facility of
the program to back up to someplace on the C: drive. For example, the program might be installed to
H:\CFSLIB\PR2011. After doing the
WSSETUP procedure on a different computer you will find on that computer that
there is a folder C:\CFSLIB\PR2011. It
might be a good idea to create a folder C:\CFSLIB\PR2011\BACKUP and configure
the program to back up to that location on program exit.
To do that, bring up the program and click on the Utilities
menu and select Backup Selected Clients.
Navigate to the folder described above – C:\CFSLIB\PR2011\BACKUP. Do the backup to that location. When the backup is complete, the program
will ask whether this location should be used for exit backups. Reply should be YES.
Keywords:
flash drive
In any of the CFS Research programs click on the Tutorial Button, or on the main menu bar, click on Help, Run Tutorial. The Query section of the Tutorial gives complete instruction for different types of searches.
Keywords:
query, instructions
Usually, sending results to clients is interpreted as E-mailing PDF files.
The general method of creating a PDF (Portable Document Format) file is by means of a print driver which receives the image from the application program and creates a print image in a file. One such print driver is PDF995. The installer for PDF995 is available on the Taxtools.com web site (Downloads - Download Demo - PDF Support).
To generate a PDF file from a CFS program, fill out the form/worksheet, or other, and then go to File and Print. Use the print dialog box to select PDF995. You will be presented with an appropriate dialog box allowing you to generate an E-mail, and/or store the file in a location of your choice. You will probably want to change the file name to something more descriptive than the default name provided.
In earlier versions of the CFS programs, some forms are supported by a different form of PDF creation. Under the File menu is a selection "Export to PDF." That still works for those forms or worksheets.
Selection of the PDF995 printer from older CFS programs or any other programs on your computer will give good results on the PDF file generation. There is only the slight inconvenience of a pop-up advertisement.
Keywords:
e-mail, pdf
IF: it has been determined that the Health Insurance Compensation is:
A) Taxable to Federal income and State income, and
B) Not taxable for FUTA, SUTA, Social Security and Medicare,
THEN: A suggested entry procedure in payroll 2006 is
1) In add/edit payroll - make a separate payroll entry and date it appropriately.
2) Put the Health Insurance Compensation under OTHER COMP.
3) Put the Insurance Compensation as a negative amount under State UI/DI ADJ.
4) Delete data numbers under SS and MEDI (wages and w/h).
5) On form 940, enter the appropriate amount (it might be zero) of Health Insurance Compensation on line 4, Exempt payment
(Note that the REPORT/Payroll/940-941 Summary may not be correct for the 940 section and the FUTA liabiliry could be overstated.)
Keywords:
HIC, s-corp, s-corporation
What do we import?
We import 941 employees and their paychecks and 1099 vendors and their payments.
The import is done in the 941/940 part of the Payroll System program; that part of the program must be purchased to do the import.
We support QuickBooks 2002 or later—Basic, Pro, Accountant and Enterprise versions. Some specialized versions of QuickBooks will require manual report creation prior to import (QuickBooks Contractor’s version, for instance).
Before starting the import there are a few settings to check in QuickBooks.
QuickBooks should be in Single User Mode.
If you have the Enterprise version of QuickBooks, open the Payroll System program and, while holding down the Control and Shift keys, press the letter S. This will enable you to select the Enterprise version when importing.
Open your QuickBooks and click on Preferences on the menu bar. The following preferences should be set:
General – Uncheck “Pressing enter moves between fields”
Reports and Graphs – Uncheck “Display modify report window …”
For Accountant and Enterprise versions:
Sales and Customers – Check “Enable sales orders”
Check “Use price levels”
To start the import process, open QuickBooks and then open Payroll System in front of Quickbooks.
In Payroll System, click the Utilities menu item.
To Import 941 employees and checks:
Select Import Quickbooks
Step one.
For years prior to 2006, the client/company information can be imported. For 2006 and later years, you must create the client in the Payroll System first.
If the client exists in Payroll System, skip step one and go directly to step 2, Import Employees.
Click OK on the information messages.
The program will bring QuickBooks to the foreground and create a custom Employee List report and save it to a disk file. Do not interrupt the process. Answer Yes to continue to step three.
A list of employees will be displayed. Click the Select All button and click Import.
Answer Yes to proceed to step four.
Answer OK to the information message.
QuickBooks will again come to the foreground and two custom reports will be created. The first report contains the employees’ paycheck information and the second has the QuickBooks payroll items.
Answer Yes to continue to step five.
Step five imports the checks into the previously imported employees.
A screen will display the payroll columns in QuickBooks compared to the columns in Payroll System. If the Quickbooks columns are all assigned correctly, (normally the case) click on Accept Default. If you wish to manually assign columns click on Assign. You can then assign a payroll item in QuickBooks to a specific item in Payroll system.
You can now use the imported data to create forms or reports or transfer to W2/1099 portion of the program.
Troubleshooting tips:
One or more employees do not import. Check QuickBooks Employee List for employees with missing Social Security number.
You get a message during import that a report contains incorrect columns. This is usually due to a setting in QuickBooks. See the previous instruction for checking QuickBooks preferences.
Error 5, invalid procedure call or argument. Check the Employee Contact Report in QuickBooks for missing Social Security numbers. Also, insure that the employees have a complete address, street, city, state, and zip or no address at all.
Error 62, input past end of file. Check the QuickBooks employees for name or addresses that contain the quote (“) character. Delete the “ or replace it with single quote ‘.
After importing you notice that checks after a certain date are not importing. Depending on the individual computer there is a limit on the number of checks that will be imported, usually about 1,500. Try importing for a smaller time period, for example one month instead of one quarter.
You found a mistake and need to import again. Employees can be imported again, step 2 and 3, without causing any problem. Any additional employees will be added. If the problem is with importing checks, importing the same time period will duplicate checks. The easiest solution is usually to delete the employees and import year to date again.
Keywords:
QuickBooks 941 Payroll Import
Some of our programs have tax forms for a few of the larger states.
You can change the program to view only the forms that you need by clicking on "CONFIGURATION" on the Main Menu bar. Click on the "DISPLAY STATE FORMS" button and select the desired states.
Keywords:
state, forms
Printing Problems
I am getting the message "OCR-A font is not properly installed" or "OCR-ACFS font is not properly installed."
These messages refer to "Optical Character Reader" recognizable fonts, which are used by scannable forms in several of our programs, especially the Payroll System.
When a font is installed, a file representing the font is copied into the font folder, and relevant information from that file is placed in registration tables. If the file is not in the font folder, or if the information in the registration tables is missing or damaged, the font is not properly installed and cannot be used.
The solution is to first delete the font from the font folder if it exists there. Then install the font.
Note that the procedure changed between Windows XP and Windoes Vista.
For Windows XP the procedure is:
1. Close the CFS program. You will probably not be able to delete the font if the program is still open.
2. Identify the program's location so you will be able to find the fonts. Right click on the program's icon on the desktop. Left click on "Properties." Make a note of the path in the "Start In" field (eg. C:\CFSLIB\PR2006).
3. Open the Font Folder:
a. Click on the Start button.
b. Click on Control Panel - or on Settings and then Control Panel.
c. Click on Fonts applet, or click on "Switch to Classic View" in the upper left corner, and then on the Fonts applet.
4. Fonts is a folder. From the View menu (next to File), select Details.
5. Scroll down the list of fonts and see whether the font is already installed.
a. If the font you need to replace is OCR-ACFS, find any occurrence of that font and delete it. (If it cannot be deleted, you may need to reboot the machine and then repeat this procedure.)
b. If the font you need to replace is the OCR-A font, delete every font where the file name (column 2) is OCRA.TTF.
After each font delete, press the F5 key to refresh the list of fonts.
6. At the top of the Fonts window, click on the "File" menu and select "Install new font." This opens the "Add Fonts" dialog box.
7. Under "Drives," use the dropdown arrow to select the drive where the program is installed. (Refer back to the notes you made of the contents of the "Start In" window.)
8. Under "Folders," navigate to the "Start In" folder you noted earlier. Start by double click on the top line in the Folders box - the drive letter. When you reach the program folder, the available fonts will appear in the "List of Fonts" box directly above the Folders box.
9. Double-click on the font you need to install. Unless the font was not successfully removed, it will now be installed.
Close the font folder and open the CFS program and try printing. If the program still does not find the font, reboot the computer and try printing again.
For Windows Vista and Windows 7:
1. Close the CFS program. You will probably not be able to delete the font if the program is still open.
2. Identify the program's location so you will be able to find the fonts. Right click on the program's icon on the desktop. Left click on "Properties." Make a note of the path in the "Start In" field (eg. C:\CFSLIB\PR2010).
3. Open the Font Folder:
a. Click on the Start button.
b. Click on Control Panel - or on Settings and then Control Panel.
c. Click on Fonts applet, or click on "Switch to Classic View" in the upper left corner, and then on the Fonts applet.
4. Scroll down the list of fonts and see whether the font is already installed.
a. If the font you need to replace is OCR-ACFS, find any occurrence of that font and delete it. (If it cannot be deleted, you may need to reboot the machine and then repeat this procedure.)
After each font delete, press the F5 key to refresh the list of fonts.
5. Close the Fonts application/folder
6. Bring up Windows Explorer (Computer). Navigate to the program folder derived from step 2 above. If you have a PR2007 or PR2008 folder, go into that folder instead of PR2009 or PR2010 or PR2011.
7. Find the file OCRACFS. If the file name is OCRACFS.TTF.BAK then rename it to OCRACFS.TTF.
8. Right click on OCRACFS.TTF - left click on Install.
Open the CFS program and try printing. If the program still does not find the font, reboot the computer and try printing again.
Keywords:
print, ocr, ocra, ocracfs, font
Error 482 means that the program sent a question to the printer - "Will you print something for me." The answer it got back was "I don't feel good - no details available." In other words, NO.
Some part of the link between the program and the printer is down.
Generally, the easiest fix is to switch to a different printer temporarily, and then switch back to the desired printer and try again to cause clean-up of misleading information
.
Close the CFS program.
Open up the Printers and Faxes
Note the printer with the check mark. That is the default printer.
(Sometimes error 482 happens because the wrong printer is selected.)
Right click on a different printer and left click on "set as default".
Right click on desired printer, left click on set as default.
Start up the CFS program again.
Print again what failed earlier.
Expect normal operation.
Keywords:
rte482, error 482, print
Error 484 means that the program sent a question to the printer - "Will you print something for me." There was no reply from the printer. In other words, NO.
Some part of the link between the program and the printer is down.
Generally, the easiest fix is to switch to a different printer temporarily, and then switch back to the desired printer and try again to cause clean-up of misleading information
.
Close the CFS program.
Open up Printers and Faxes
Note the printer with the check mark. That is the default printer.
(Sometimes error 482 happens because the wrong printer is selected.)
Right click on a different printer and left click on "set as default".
Right click on desired printer, left click on set as default.
Start up the CFS program again.
Print again what failed earlier.
Expect normal operation.
If that procedure is not effective, then the problem is more serious. Try to print a test page. If the test page works, then the likely solution is to shut down and restart the workstation.
Keywords:
rte484, error 484, print
In 2006 there was an upgrade to the Visual Basic modules with the intention of reducing problems with printer control. Unfortunately, this upgrade is not tolerated by Windows 98 and Windows ME under certain conditions. It depends upon what kind of printer is being used. The combination of Windows 98 and an HP 4 printer works fine. But Windows 98 supporting an HP 4000 results in this error situation.
The fix for this problem is to replace the new MSVBVM60.DLL (dated 2004) with the old one (dated 1999).
There are various ways to do this, depending on what resources you have.
If you have a CFS programs CD from 2005 (or 2004 or 2003),
then copy the file from the CD to the hard drive:
Assuming the CD is the E: drive,
Start button - RUN to get the RUN box. Then the command is
Copy E:\winsys32\msvbvm60.dll c:\windows\system
If the file can not be copied because the destination is busy, reboot the computer and do this command again before starting any programs.
If you only have a 2006 CD, the cure is a little harder.
Rename MSVBVM60.DLL to MSVBVM60.DLX, and then install PR2005 from the PR2006 CD.
Do this:
Start button - Run to get the RUN box.
Type in COMMAND and click OK. This brings up the DOS box. In the DOS box do the following commands.
CD \
CD windows
CD system
Rename msvbvm60.dll msvbvm60.DLX
Exit to close the DOS box.
Put the CD into the drive. When the CFS installer starts up, kill it. Cancel button and then Exit Setup.
Assuming the CD drive is the D: drive, Start button - run - and in the run box type
D:\PR2005.
This will install the PR2005 program which will put the correct MSVBVM60.DLL into the Windows\system folder.
If you are not licensed to use Payroll 2005, then install it in DEMO mode. You can uninstall it later - DO NOT REMOVE SHARED COMPONENTS during the uninstall.
If you have high-speed internet access:
And if the failing program is Taxtools, Payroll, Tax Corresponder, Small Business Tools, Schedule D tools, or CA Sales Tax Preparer,
then
Rename MSVBVM60.DLL to MSVBVM60.DLX as described above.
Download and install the program (not just the update)
from Taxtools.com - Download - Download Software.
Keywords:
rte16, error 16, WIN98, WinME, msvbvm60, msvbvm60.dll
The general meaning of this message is that there is an OCX or DLL file which either is not on this computer, or is not available for use. The most frequent cause is an incorrect installation in a network environment. On the workstation, a program icon is created manually as a shortcut to the executable on the server. That is frequently the error (although not the only cause).
To correct the situation if you have the network version of the program, bring up Windows Explorer and navigate to the server drive, probably to CFSLIB, then to the appropriate program folder (like TT2006). Within that folder open the WSSETUP folder. Therein, execute SETUP.EXE to accomplish the workstation setup.
Another possible cause for this problem is that in the process of system maintenance (adding or removing programs), either a file has been accidentally erased or the registry has been changed. The solution in this case is to manually reinstall the failing program, either from a CD or from a file downloaded from taxtools.com.
To do a manual install from the CD, use "My Computer" and navigate to the appropriate folder on the CD. Under the program folder (eg PR2006 for payroll, or TT2006 for TaxTools) is the folder "Disk1". Open that folder, and then find and execute (double click) on SETUP.EXE. Click on the appropriate buttons to accomplish the installation.
Keywords:
rte429, error 429, activex, print
You attempt to print a form and the program disappears but continues running, requiring Task Manager to close it. This is usually a symptom of incompatibility between CFS programs written in Visual Basic and Nvidia video card support. Nvidia provides high performance video, popular on machines used for video games. On business computers, Nvidia is often used for dual monitor support.
You should be able to configure Nvidia's "Desktop Manager" to allow CFS program operation.
On some computers you can right-click on an empty area of the desktop. On the resulting menu, look for the "Desktop Manager" and left-click on it.
On computers with different configurations of Nvidia support there are other ways to get to the Desktop Manager, or a reasonable facsimile.
In the Desktop Manager, look for an "Applications" tab. Select that tab to bring up a window in which you can specify programs which are to be given special treatment. The object is to add the affected CFS program to the list, then DISABLE it so that there is a red X in front of it. To do this:
1. Click the ADD button.
2. Use the BROWSE button to navigate to the CFS program's executable (.exe) file.
3. Add the application.
4. Select the application you have just added to the list and click the DISABLE button.
5. If there is a check in "Allow Title Bar Buttons", clear the checkbox.
6. It may also be necessary to clear the checkbox for "Enable nView Desktop Manager for this application and/or windows class."
When the result of your actions has placed a large red X to the left of the CFS program, you can close the Nvidia controls and expect better performance from the CFS program.
Keywords:
print, crash, nvidia, dual, monitor