In this issue:
- Postal rates have increased—more than you may have thought.
- Time is running out for early renewal discounts!
- Have you checked out our instructional videos?
- DIY tech support at taxtools.com
Postal rates have increased—more than you may have thought.
The postal rate change went into effect on May 14th, and there are more changes than the introduction of the much-ballyhooed 41-cent "Forever Stamp."
The Postal Service's new pricing structure is not just based on weight, but also on package size, shape and even flexibility. Letter-size pieces are least expensive to mail, followed by "flats" (large envelopes), and finally parcels.
The "flats" category includes many of the larger sized envelopes used by tax preparers to mail tax returns and other information to clients. The new postal rates for flats start at $0.80 for the first ounce—nearly double the rate for letters. And if a "flat" piece of mail is not flexible (bendable by at least an inch both vertically and horizontally), it qualifies as a parcel, making the rate even higher.
For more information, see the United States Postal Service web site, here.
Time is running out for early renewal discounts!
There are only a few days left to take advantage of the biggest renewal discounts of the year. Renew your CFS software by May 31st to:
- Apply the vouchers you earned last year;
- Earn $10 vouchers for each program you renew; and
- Receive 20% off the first-time purchase of additional software titles!
- Renew your W2/1099 Payroll System software to receive a free forms starter kit; and
- Order your tax forms, envelopes, folders and other supplies to receive a 30% discount on these items!
The easiest way to renew your CFS products is by using your MyCFS account to renew online. Your MyCFS account gives you secure access to your customer information, as well as allowing you to shop securely at our online store. You can view your order history, see if you have vouchers available, and view and fill out your renewal order form online.
If you don't have a MyCFS account, it's easy to register. Just go to www.taxtools.com and click on "Login" under the MyCFS menu. On the login page, click on "Register for a MyCFS Account." You will need to provide a valid e-mail address and a password. Click here to go straight to the MyCFS login page.
Have you checked out our instructional videos?
We have posted several brief, informative instructional videos on our web site, accessible from the "Support" menu at taxtools.com. There are tutorials on downloading CFS software and using Online Tax Research, as well as videos covering new features and specific tasks in CFS Payroll System.
Click here to check out the Instructional Video page—and check back periodically, as we will be adding more videos in the future.
DIY tech support at taxtools.com
From 8:00 to 5:00 Pacific Time, Monday through Friday, our expert technical support staff is just a toll-free phone call away. But perhaps it's after hours or the weekend, or maybe there's a minor problem you could deal with yourself, if you only had a little more information. If so, try www.taxtools.com.
On the top menu of our web site, click on Support. Several support options are listed here, including Technical Support and MyCFS.
From the Technical Support page, you can:
- Submit a Technical Support Request; you will receive a reply by e-mail or phone within one business day.
- Visit our Frequently Asked Questions (FAQ) page; here you will find detailed instructions for coping with many common problems.
From the MyCFS page, you can:
- Visit our Forums section to see if someone has posted an answer to your question here.
Finally, don't forget that you can use your MyCFS account to look up your license code or update your customer information.
CFS Customer Service
